Role Description Supports planning of sales strategy and maintains ongoing plan to prioritize portfolio of accounts and maintain relationships throughout the year. Interfaces with customers primarily remotely (video, phone, email) to promote and sell UL products and services. - Uses technical credibility to build relationships with buyers and centers of influence. - Under moderate level of guidance, drives sales process from beginning to end, leveraging support from Sales Support Specialists and Inside Sales Executives when necessary. - Follows up with customer to ensure renewal of services where applicable. - Actions on opportunities to sell specialty product/services. - Meets with new logo prospects from inbound and outbound channels to qualify their needs, understand decision-makers, and land new customers. - Supports discovery, opportunity identification, proposals, and closing for sales of core UL products and services. - Leverages technical support (engineers) when customer has a qualified need. - Creates and maintains pipeline of new logo prospects to supplement existing account activities, owns new logo process through close of sale. - Brings in additional resources when advantageous to support sales process, and delegates leadership of the sale to Technical Inside Sales Executives for highly technical or specialized products/services. - Transitions implementation to success/fulfillment teams after sales have been closed to ensure seamless service delivery. - Where applicable, supports development of GAM and SAM multi-year account plans in TIC by providing insight on area of specialization (specific product/service). - Supports remaining account managers on discovery and opportunity identification for assigned specialty products/services. - Works under the close guidance of account managers (GAMs, SAMs) to seamlessly work with customers throughout the sales cycle. - Provides any necessary information to SAM and GAM during account planning process on potential growth opportunities within assigned solution area. Qualifications - Technical credibility in sales. - Experience in managing customer relationships. - Ability to drive sales processes effectively. - Strong communication skills for remote interactions. Requirements - Experience in sales or account management. - Ability to work under guidance and collaborate with teams. - Proficiency in using technical support resources. Benefits - Competitive salary. - Health and wellness programs. - Opportunities for professional development.

• Represent Mercos at at least 2 trade shows per month across Brazil, actively working the aisles, booths, and networking areas. • Identify and approach mid- and large-size decision-makers, performing quick qualification and high-impact demos onsite. • Ensure leads are logged in the CRM in real time, maintaining organization even on high-intensity days. • Manage the full sales cycle from the first contact at an event through contract closing (high-ticket). • Operate in full sync with an internal sales partner. While you act in the field, you will have strategic support for funnel management, ensuring flawless execution and that shared targets are met. • Execute structured, personalized post-event follow-ups, ensuring time-to-value (TTV) from the first contact. • Conduct online demos and negotiation meetings with IT, Commercial, and Executive stakeholders. • Work with area leadership to build the playbook for this operation. • Serve as an internal consultant to validate what works at trade shows and what needs adjustment. • Document processes and learnings to strategically scale this channel.

• Expanding Top of Funnel – Complement centralized marketing campaigns with own prospecting, develop relationships and alignment at multiple levels – C level executive sponsors, influencers, and day-to-day users. • Driving Account Acquisition – Own territory and cultivate relationships with all pertinent stakeholders within target accounts to maximize sales into new accounts with the objective of being part of the customers’ long-term business solution. Identify customer needs and then configuring an appropriate offering from our portfolio to meet those needs. • Driving Sales Execution – Use New Relic’s sales process to close large-scale, multi-year subscription-based deals. Prepare accurate forecasts, building a pipeline to cover bookings target, documenting activities in Salesforce, and performing other tasks necessary to drive revenue and communicate activities to sales management. • Selling with Customer Focus – Diagnose each account’s business plan and existing technology stack. Review public information for the company and its competitors to remain updated on potential demand triggers. • Demonstrating New Relic Product Proficiency – Be proficient with a working knowledge across New Relic’s product lines and quantifying business value for customers.

• Develop and maintain strong trading relationships with existing customers, monitoring performance and buying behaviour • Maximise sales and profit by applying strong product knowledge and providing solution‑based support to customers • Monitor market activity to anticipate challenges and opportunities within the territory • Grow the Genuit product portfolio within the defined region to add value for merchant partners and contractors • Build and manage a target list of prospects to increase market share • Conduct regular branch reviews with key merchant partners to develop product ranges and strengthen relationships • Develop and manage a healthy project pipeline, including targeting and supporting contractors, specifiers and M&E consultants • Analyse customer sales data using tools such as Excel, QlikView and databases to inform decision‑making • Collaborate with marketing teams on promotions, trade events and sales collateral to support territory growth • Represent Genuit Group at sales meetings, training sessions and marketing events such as trade shows