Role Description Compile and audit all loan information to submit to underwriting / collect conditions and coordinate the file to closing. Be a sounding board of knowledge for MLOs and other processors. Essential Functions and Basic Duties - Verify and audit all loan documents and information provided by the customer and loan officer. - Process the loan to submit to underwriting which includes review of appraisal and all supporting documents to the loan file. - Collect and audit Conditions received. - Prepare files to submit to closing which includes auditing the title work, survey, Flood, CIP, Fraud Guard, and HOI. - Work closely with the title company & loan officer to get documents and CD prepared in a timely manner. - Review CD and communicate changes needed to close with the LO and Closer. - Follow up with closing to make sure all items necessary to fund the loan have been received. - Ensure that all compliance regulations have been met. - Order all documents needed for loan files such as appraisal, title, insurance, flood, CIP, Fraud Guard, and verifies. - Ability to do more complex loan programs such as Seth, VA, TSACH loans. - Help mentor new loan processors as they are hired to get acclimated. - All other duties as assigned. Qualifications - High school graduate or equivalent. - Understanding of mortgage loan processing functions including FHA, VA, and Conventional Mortgage Lending. Encompass software preferable. - Knowledge of mortgage related requirements, procedures, and underwriting criteria. - 5 or more years’ experience in mortgage loan processing. - Good verbal and public relations skills. - Strong typing abilities. - Good basic math skills. - Able to use related computer applications. - Well organized. Requirements - Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. - Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. - Average Hearing: Able to hear average or normal conversations and receive ordinary information. - Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. - Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. - Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. Working Conditions - No hazardous or significantly unpleasant conditions (such as in a typical office). Mental Activities and Requirements of This Position - Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. - Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs. - Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. - Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. - Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Monday - Friday: 8:00AM - 5:00PM

• Perform model monitoring activities for credit, customer, and non-customer decision models, including tracking of KPIs, stability metrics, and performance degradation indicators. • Create and maintain dashboards and reports that communicate performance trends, trigger alerts, and highlight potential model concerns. • Collaborate with model developers, owners, and validators to support timely issue investigation, remediation planning, and documentation updates. • Support the development and maintenance of monitoring frameworks, including stability thresholds, performance benchmarks, and early warning indicators. • Assist with the automation of recurring monitoring tasks using scripting (e.g., SAS, Python, SQL) and workflow tools. • Document model performance summaries, trend analyses, and key monitoring artifacts in accordance with model risk policies. • Prepare inputs for model risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence. • Contribute to the adoption of MLOps best practices and explainability techniques (e.g., SHAP, LIME) to enhance monitoring transparency and trust. • Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.

The Customer Service Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Canadian Enterprise vertical. The Customer Service Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. WHAT’S IN IT FOR YOU? - Remote work arrangement - HMO + FREE Dependents - Competitive leave entitlement - Night shift schedule RESPONSIBILITIES - Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve various CSA roles and responsibilities such as Account Set Up task, Account Support task, Client Escalation Task (QC, emails, etc), and special initiatives. - Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. - Provide and maintain in-depth working knowledge of all client verification/processing guidelines (SOP/Matrix). - Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts including maintaining client Partnership Logs. - Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. - Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met. Extensive knowledge of all FA Products and Services. - Perform other duties as assigned by management. EDUCATION Bachelor's degree or equivalent experience What you may need to be successful: - 3+ years of B2B customer service experience, including direct interactions with external customers. - Experience in account/client management is a plus. - Microsoft Office products (Outlook, PowerPoint, Word, and Excel) - Siebel, Salesforce or equivalent CRM system - Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. - Organizational skills and strong attention to detail - Ability to multi-task and manage daily assignments. - Sense of urgency to meet client deadlines. - Highly responsive and adaptable to evolving priorities. - Ability to work and thrive in a dynamic team environment as well as act independently Additional Requirement Please note that a valid NBI clearance is required for this role. Candidates must ensure it is available as soon as possible to avoid delays in the hiring process. Ready to make a difference and grow with a company that values your voice? Apply now and be part of a team that puts people first - every step of the way!United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. In this role, you will play a key part in supporting Agent Lifecycle Management by analyzing and processing new and existing agent requests for UHC. This includes reviewing applications and contracts through to completion. You will provide exceptional customer service to all internal staff and external customers. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Review applications, gather data, determine eligibility and compliance - Process broker and agent licensing, appointment, and contracting credentials for UHC Products - Ensure that all paperwork, credentials, and other necessary documents are in good order - Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation - Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations - Identify risks or issues and assess/implement alternate solutions - Handle processing of licensing, appointing, and contracting work - Monitor the day-to-day activity on assigned accounts to keep agents and other stakeholders informed of relevant information or lack thereof - Participate in interdepartmental team efforts, such as the implementation of updates to the production system - Input applications and process changes to current contracts - Responsible for analyzing, processing, and completing cases - Process approximately 20-30 cases per day - Perform other related duties as required to achieve the goals and objectives of the company and department You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED (or higher) - 2+ years of experience in customer service or sales support role - 1+ years of experience using multiple computer programs simultaneously to enter, review, and verify information - Intermediate level of proficiency using MS Outlook for calendar management, meetings, emailing, and managing email folders - Intermediate level of proficiency using Excel for data entry, sorting, filtering, and entering information into basic tables - Intermediate level of proficiency using MS Word to create general correspondence, use spell and grammar check tools, and enter information into forms/templates Preferred Qualifications: - Previous healthcare industry experience - Knowledge of insurance industry compliance, licensing, or claims Soft Skills: - Excellent written and verbal communication skills - Strong communication and interpersonal skills; able to work with team members and all levels within the organization - Strong analytical/problem-solving skills *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN