• Perform model monitoring activities for credit, customer, and non-customer decision models, including tracking of KPIs, stability metrics, and performance degradation indicators. • Create and maintain dashboards and reports that communicate performance trends, trigger alerts, and highlight potential model concerns. • Collaborate with model developers, owners, and validators to support timely issue investigation, remediation planning, and documentation updates. • Support the development and maintenance of monitoring frameworks, including stability thresholds, performance benchmarks, and early warning indicators. • Assist with the automation of recurring monitoring tasks using scripting (e.g., SAS, Python, SQL) and workflow tools. • Document model performance summaries, trend analyses, and key monitoring artifacts in accordance with model risk policies. • Prepare inputs for model risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence. • Contribute to the adoption of MLOps best practices and explainability techniques (e.g., SHAP, LIME) to enhance monitoring transparency and trust. • Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.

The Customer Service Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Canadian Enterprise vertical. The Customer Service Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. WHAT’S IN IT FOR YOU? - Remote work arrangement - HMO + FREE Dependents - Competitive leave entitlement - Night shift schedule RESPONSIBILITIES - Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve various CSA roles and responsibilities such as Account Set Up task, Account Support task, Client Escalation Task (QC, emails, etc), and special initiatives. - Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. - Provide and maintain in-depth working knowledge of all client verification/processing guidelines (SOP/Matrix). - Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts including maintaining client Partnership Logs. - Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. - Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met. Extensive knowledge of all FA Products and Services. - Perform other duties as assigned by management. EDUCATION Bachelor's degree or equivalent experience What you may need to be successful: - 3+ years of B2B customer service experience, including direct interactions with external customers. - Experience in account/client management is a plus. - Microsoft Office products (Outlook, PowerPoint, Word, and Excel) - Siebel, Salesforce or equivalent CRM system - Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. - Organizational skills and strong attention to detail - Ability to multi-task and manage daily assignments. - Sense of urgency to meet client deadlines. - Highly responsive and adaptable to evolving priorities. - Ability to work and thrive in a dynamic team environment as well as act independently Additional Requirement Please note that a valid NBI clearance is required for this role. Candidates must ensure it is available as soon as possible to avoid delays in the hiring process. Ready to make a difference and grow with a company that values your voice? Apply now and be part of a team that puts people first - every step of the way!United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. In this role, you will play a key part in supporting Agent Lifecycle Management by analyzing and processing new and existing agent requests for UHC. This includes reviewing applications and contracts through to completion. You will provide exceptional customer service to all internal staff and external customers. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Review applications, gather data, determine eligibility and compliance - Process broker and agent licensing, appointment, and contracting credentials for UHC Products - Ensure that all paperwork, credentials, and other necessary documents are in good order - Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation - Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations - Identify risks or issues and assess/implement alternate solutions - Handle processing of licensing, appointing, and contracting work - Monitor the day-to-day activity on assigned accounts to keep agents and other stakeholders informed of relevant information or lack thereof - Participate in interdepartmental team efforts, such as the implementation of updates to the production system - Input applications and process changes to current contracts - Responsible for analyzing, processing, and completing cases - Process approximately 20-30 cases per day - Perform other related duties as required to achieve the goals and objectives of the company and department You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED (or higher) - 2+ years of experience in customer service or sales support role - 1+ years of experience using multiple computer programs simultaneously to enter, review, and verify information - Intermediate level of proficiency using MS Outlook for calendar management, meetings, emailing, and managing email folders - Intermediate level of proficiency using Excel for data entry, sorting, filtering, and entering information into basic tables - Intermediate level of proficiency using MS Word to create general correspondence, use spell and grammar check tools, and enter information into forms/templates Preferred Qualifications: - Previous healthcare industry experience - Knowledge of insurance industry compliance, licensing, or claims Soft Skills: - Excellent written and verbal communication skills - Strong communication and interpersonal skills; able to work with team members and all levels within the organization - Strong analytical/problem-solving skills *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

The Opportunity FE International is a leading technology-focused M&A advisory firm specializing in transactions across SaaS, consumer internet, and e-commerce. We advise founders, private equity sponsors, and institutional sellers on high-impact transactions. Compensation is competitive and benchmarked to top-tier investment banking and transaction advisory roles in India, with performance-based upside. This is a hands-on role spanning the full M&A lifecycle, from valuation and positioning through live process execution, buyer negotiations, diligence coordination, and closing. You will work directly with senior team members on active mandates, and your output will be used in client-facing materials and buyer interactions. You will play a key role in supporting execution across multiple live mandates, working closely with senior team members to ensure processes run efficiently and materials are delivered to a high standard. Location & Working Model - Fully remote, India-based role - Significant overlap required with U.S. Eastern Time working hours - Participation in client and buyer calls as part of live deal execution Responsibilities Valuation & Financial Analysis - Build and maintain financial models, including P&L normalization, EBITDA adjustments, working capital analysis, and ad-hoc analyses - Conduct business valuations across precedent transactions, public comparables, DCF, LBO, and revenue/EBITDA benchmarking - Analyze SaaS and recurring revenue metrics (ARR, MRR, churn, NRR, CAC/LTV, cohort retention) - Develop financial schedules covering deferred revenue, earnouts, debt-like items, and working capital analysis Deal Execution & Process Management - Support end-to-end sell-side processes including marketing material development, buyer outreach, NDA execution, management presentations, and IOI / LOI evaluation - Support the maintenance and ongoing accuracy of deal process trackers (e.g., marketing trackers, buyer logs, diligence trackers), ensuring timely updates and clear visibility - Manage data rooms and diligence processes across multiple workstreams - Prepare diligence response materials across financial, operational, and legal workstreams - Support multiple live mandates simultaneously, managing competing priorities while maintaining quality and responsiveness - Assist with APA / SPA review and coordination with legal advisors - Work closely with senior team members to support execution across all phases of live transactions Marketing Materials - Support development and iteration of client-ready marketing materials (CIMs, teasers, buyer communications, and process updates) - Support drafting and refinement of materials, ensuring outputs are clear, accurate, and client-ready - Develop financial exhibits and charts to support investor discussions - Prepare internal deal updates and summary materials Market Research & Buyer Universe - Support development of buyer universes and market analysis - Assist with tracking transaction activity and evaluating inbound opportunities Client & Team Support - Work with clients to collect and validate financial and operational data - Prepare client communications and deal updates - Identify inconsistencies and key financial considerations for senior review - Manage multiple concurrent workstreams with strong attention to detail Required Skills & Competencies - Advanced Excel proficiency, including financial modeling and scenario analysis - Strong financial statement fluency - Analytical mindset with ability to synthesize data into clear conclusions - Excellent written communication skills - Ability to manage multiple priorities in a fast-paced environment - High ownership and self-sufficiency - Demonstrated ability to independently own deliverables in a live deal environment with minimal oversight - Comfort working with imperfect data and ambiguity - Strong attention to detail and collaborative mindset Experience & Education - 2–4 years of relevant experience for Analyst; 4–6 years for Senior Analyst - Experience in investment banking, transaction advisory, or financial due diligence - Prior exposure to M&A processes preferred - Strong academic background in finance, accounting, economics, or related fields - Professional certifications (CFA, CPA, ACCA) are a plus Application Process The application process includes a rigorous, multi-step assessment designed to evaluate technical capability, attention to detail, and ability to operate in a live deal environment. This role is intended for top-performing candidates who have demonstrated the ability to operate at a high level in demanding, execution-focused environments. Candidates who are not comfortable working under tight timelines across multiple live workstreams are unlikely to be a fit. We value individuals who take ownership, move quickly, and consistently produce high-quality work without requiring close supervision.