The Guest Services Coordinator Specialist serves as a working lead responsible for ensuring smooth and efficient tour operations. This role guides day‑to‑day tour flow, resolves operational issues prior to tour launch, and provides functional support while coordinating across marketing, front desk, and sales teams. The position supports leadership by maintaining operational consistency, upholding a high‑quality guest experience, and providing accurate performance reporting.

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Assist and support Default teams in the successful monitoring, maintenance and implementation of letters. Perform a variety of tasks to ensure letter process is running smoothly including the oversight of the default letter process and tracking of letter enhancements and implementation of new letters. Processes are managed in accordance with established work rules, goals & objectives to improve overall execution of the default letter process to create a good experience for ServiceMac customers and clients. What You'll Do - Act as the point of contact for the default team for overall default letter monitoring, maintenance of existing letters and creation of new letters - Coordinate with LOB's within the Default group to ensure letters are ordered as expected and trouble shoot any related issues - Collaborate with the Print Correspondence team, legal and default team SME’s for the implementation of letter updates and newly required letters. Such activities include the following: - Opening tickets for letter related updates - Creation of test plan for successful implementation - Execution of testing to ensure letter update accuracy - Sign off from appropriate leader / SME - Review of post production validation results to ensure high quality deployments - Be the SME and point of contact for default letters for both internal and external audits, general business questions and overall process What You'll Bring - High School diploma or equivalent - 3+ years of directly related experience in Default Servicing - Working knowledge of fundamental concepts, practices and procedures of department/field - Good verbal and written communication skills - Extreme attention to detail and ability to adhere to strict guidelines and procedures - Demonstrated experience in executing deliverables - Ability to analyze and map data - Project Management skills preferred - GSE and Government experience preferred - MSP and LoanSphere experience preferred - Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and - Microsoft Outlook experience preferred Pay Range: $30.91 - $41.20 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Job Summary: The Housing Supports and Services Specialist III -NV plays a vital role in administering the Housing Supports and Services Program, specifically providing In Lieu of Services (ILOS) for Nevada Medicaid. This position is responsible for coordinating comprehensive strategies for eligible members, ensuring they receive the necessary support to secure and maintain stable housing. The ideal candidate will possess strong knowledge of housing resources, community services, and best practices in tenancy support, along with a commitment to advocating for members' rights and needs. Essential Functions: - Coordinate specialized care management for eligible members, including intake and screening, member assessments, and the development of individualized service plans tailored to meet housing needs. - Develop and implement screening tools to identify member preferences, barriers to successful tenancy, and available options and resources to secure housing. - Conduct thorough searches for available housing and present members with suitable housing options that align with their needs and preferences. - Ensure effective service coordination by utilizing data systems for housing, such as Homeless Management Information Systems, to track member progress and resource availability. - Assist members in securing housing by providing support with housing applications, gathering required documentation, and accessing other benefits that promote housing stability, including SSI, SNAP, and housing vouchers. - Help members maximize their allowable benefits under community social services and the Housing Supports Program to subsidize rent costs and utilize ILOS-covered benefits for housing-related expenses. - Assist members with requests for reasonable accommodations to ensure their housing needs are met. - Communicate and advocate on behalf of members with landlords; facilitate landlord education and engagement; provide coaching to members on developing and maintaining relationships with landlords and/or property managers. - Maintain familiarity with Continuum of Care standards and guidelines for the region, collaborating with CoC workgroups and housing service organizations to mitigate tenancy risks. - Possess knowledge of Public Housing Agencies and eligibility guidelines for voucher programs such as Housing Choice, Section 202, and Section 811. - Coordinate in-home health care services and supports as needed to ensure care is available to members in support of successful tenancy and home living. - Identify, coordinate, and assist with funding for non-emergency, non-medical transportation to enhance members' mobility and access to housing resources. - Create housing sustainment plans for members, including monthly budgets, and provide early intervention for behaviors that may jeopardize housing stability (e.g., late rental payments, hoarding, substance use, or lease violations). - Educate members on their rights and responsibilities as tenants and landlords under the Fair Housing Act, empowering them to navigate housing challenges effectively. - Connect members with community resources to prevent eviction when housing stability is at risk, ensuring they receive timely support. - Provide independent living and life skills education and training, including budgeting, financial literacy, employment support, and connections to community resources to foster housing stability. - Perform any other job related duties as requested. Education and Experience: - Bachelor's degree in Social Service, Human Service, Organizational Leadership or related field required - Equivalent years of relevant work experience may be accepted in lieu of required education - Five (5) years of program development, implementation, and evaluation in housing supports and services required - Healthcare and/or managed care experience preferred Competencies, Knowledge and Skills: - Microsoft Suite skills - Relationship Management skills - Communication, graphic development/presentation skills - Strategic management skills - Planning, problem identification, and resolution skills - Experience in the management of large data project including responsibility for meeting deadlines, accuracy requirements and reporting to upper management - Familiarity with HMIS (Homeless Management Information Systems) or similar - Excellent customer service skills - Ability to work independently and within a team environment - Critical listening, thinking skills, and verbal and written communication skills - Decision making/problems solving skills - Knowledge of housing services landscape Licensure and Certification: - None Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Travel is not typically required Compensation Range: $54,500.00 - $87,300.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-TS1

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website https://www.us.sumitomo-pharma.com or follow us on LinkedIn. Job Overview We are currently seeking a dynamic, highly motivated individual for the position of Multi-Specialty Portfolio Specialist/Associate Portfolio Specialist. This position is being posted at multiple levels. Applicants for this position will be considered for the titles listed in this posting. The title and salary will be determined by the experience and qualifications of the final candidate. Candidates who do not meet all of the qualifications may be considered for an Associate level role. In this field-based role, the Multi-Specialty Portfolio Specialist/Associate Portfolio Specialist will focus on achieving sales goals within primary care, urology, and the women’s health therapeutic area in an assigned geographic territory. This individual will have a proven record of success within specialty biopharmaceuticals. They will be highly collaborative, tactical, energetic and thrive in a nimble organization. The Multi-Specialty Portfolio Specialist/Associate Portfolio Specialist, will demonstrate a sense of urgency to prepare and successfully execute a new product launch plan for their assigned geography. The Multi-Specialty Portfolio Specialist/Associate Portfolio Specialist, will drive results that are consistent with the company’s goals, mission, and values. Job Duties and Responsibilities Deliver Results - Consistently meet or exceed sales objectives by leading and implementing effective sales strategy in an ethical and compliant manner - Demonstrates resilience and consistent ability overcome obstacles to achieve objectives - Consistently demonstrate SMPA Values Business Planning and Execution - Develop and execute an effective business plan aligned to sales strategy to achieve sales results - Prioritize and call on the appropriate customers at the optimal frequency to change prescribing behaviors - Demonstrate effective pre-call planning prior to HCP engagement to establish a clear purpose for the sales call Impactful Selling - Move customers along the adoption continuum by driving market share growth - Demonstrate two-way dialogue with customer interactions by employing selling skills to generate dialogue, identify customer needs and active listening - Effectively utilize patient type selling with approved messaging and resources Infinite Mindset - Deploy growth mindset daily - Focus on opportunities not limitations - Expect success Key Core Competencies - Has a proven, consistent track record of exceeding sales goals in assigned geography or relevant experience. - Proven to be successful in all aspects of selling, i.e., clinical expertise, selling skills, and an in-depth understanding of the local ecosystem or relevant experience. - Understands, analyzes, and effectively presents scientific/technical details and marketing materials. - Proficient knowledge and understanding of the payer landscape including commercial, Medicaid, and Medicare or relevant experience. - Demonstrates the ability to analyze complex data to develop strategic and actionable business plans to deliver sales results. - Candidates must have excellent communication & organizational skills and be proficient with technology platforms and business hardware/software. Education and Experience - Bachelor’s Degree is required, preferably in Business or Life Sciences. - Generally, the Associate Portfolio Specialist will require 0 - 3+ years of pharmaceutical sales experience and/or relevant experience. Demonstrated mastery or the aptitude to learn, product and disease state knowledge. - Generally, the Portfolio Specialist will require 3 - 5+ years of pharmaceutical sales experience and/or relevant experience. Demonstrated mastery or the aptitude to learn, product and disease state knowledge. - Travel within territory is required, which may include both car and overnight air travel depending upon territory. - Some national travel to corporate headquarters, training, product theaters and sales meetings is required on a periodic basis. - Work hours may include meetings scheduled outside of normal working hours. The base salary range for the Associate role is $84,000 to $105,000 The base salary range for this role is $108,000.00 - $135,000.00 Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Confidential Data: All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential, in accordance with applicable law. Compliance: Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Mental/Physical Requirements: Fast-paced environment handling multiple demands is involved. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time. Travel Requirements: Primarily remote role with periodic on-site meetings in office. Must be able to travel domestically and internationally as needed. Drug Screening Requirements Applicants for sales/field, manufacturing, or other designated roles will be required to submit to a pre-employment drug test. Sumitomo Pharma America (SMPA) is an Equal Employment Opportunity (EEO) employer Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at reasonableaccomodations@us.sumitomo-pharma.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.