Fully remote position; requires availability during standard East Coast (ET) business hours. With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!  Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. Not only do we offer aggressive compensation and benefit packages, but we offer a culture that is unsurpassed! Purpose: The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs. Essential Duties and Responsibilities: - Answer phones/returning voicemails to handle all questions and/or transfer accordingly. - Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge. - Relay pathology results including biopsies, scheduling returns and minor procedures. - New patient scheduling, making charts and notes. - Answer questions to patient’s satisfaction using basic medical terminology and understanding. - Document all conversations appropriately in EMA. - Schedule various surgeries in template according to provider specific needs and guidelines. - Prioritize skin cancers based on type, subtype, size, location and aggressive nature. - Explain Mohs procedures to patients – what to expect. - Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. • Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. • Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. • Enter charges in a timely manner • File claims and run/work audit trails daily • Process ERAs, payments, and adjustments • Balance daily activity- Prepare and send Batch Cover Sheet to Director and accounting • Ensure that front office staff properly collects copays and balances due at time of service by auditing patient financial data up to 2 days before visit • Review/work delinquent insurance and patient balances • Work credit balances. Run reports as requested by management or accounting

We anticipate the application window for this opening will close on - 17 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The Surgical Robotics Utilization Team manages all aspects of system installation, start-up, customer training, account analysis, drive and optimize the robotic program. Placement of a HUGO surgical robot in the hospital requires full-time support for an account specific period to ensure successful integration into the hospital’s service lines. The utilization team members are seasoned professionals with in-depth knowledge of the healthcare value chain as well as a broad experience across multiple disciplines. They partner with all relevant hospital stakeholders to drive complex transformational changes, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations. Medtronic (NYSE: MDT), the largest and most successful medical technology company in the world is entering the market of Robotic Assisted Surgery (RAS). We are seeking talented individuals that are eager to use all their skills and competencies to quickly deploy our ground-breaking robotic assisted surgical therapies to patients, surgeons and hospitals in the United States As a Start-up Specialist you will be responsible for the successful integration of our HUGO™ RAS-system into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program or a shift from another platform to our HUGO™ RAS-system. The main activities of a start-up specialist include: - Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system. Conduct regular program review meetings to remain on-track - Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training and arrange for proctored cases post-training as needed - Develop a training plan to support staff to include attendance at a Medtronic off-site training class and support staff through their learning curve - Support the technology adoption by attending to cases during a surgeon and staff member’s learning sessions - Utilize change management techniques to engage clinical stakeholders and attain buy-in - Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence - Cooperate with Medtronic field service engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system. - Track milestones to demonstrate the value delivered for the pilot site - This is a fully remote role. It will be required to travel throughout the territory >75%. Must Haves - Bachelor’s Degree at a minimum; Preferably Master’s Degree. - Minimum of 2 years of experience within a clinical environment or working with Medtronic Robotic products / procedures - Willingness to travel throughout your territory (>75%). Nice to Haves - Knowledge and experience of operating rooms and surgery procedures. - Demonstrated ability to operate from idea generation and strategy development through detailed implementation and results in delivery. - Understanding the impact of quality and regulatory requirements. - Strong and demonstrable project management skills. - Ability to integrate a customer team and coach it to continuously improve its performance. - Experience in change management with the ability to standardize process optimization and change management activities into a reproducible package that could be deployed in different places by different people. - Strong analytical, excellent interpersonal and research skills. - Familiarity with hospital workflows and the ability to navigate complex healthcare environments. - Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders. - Proven track record of successfully managing multiple projects simultaneously. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$128,000 - $128,000 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Job Functions · Effectively reviews and resolves credentialing/enrollment and contracting tasks. · Provides data for Credentialing Team in the form of reports and claims required for provider enrollment with various insurance plans. · Accurately monitor and communicate with Credentialing Specialists. · Analyzes trend impacting charges. · Effectively navigate payer portals to verify insurance eligibility and to identify the difference between payer plans. · Professionally communicate claim denials with insurance payers to determine accurate denial information for resolution. · Appropriately update denied claims and file for resubmission. · Monitors provider enrollment status and responds to credentialing and enrollment discrepancies. · Ensures and maintains the confidentiality of patient information and other company information in accordance with HIPAA and other compliance standards. · Performs other duties as directed. · Perform duties in compliance with Company’s policies and procedures, including but not limited to those related to HIPAA and compliance. Key Success Indicators/Attributes · Ability to prioritize and multi-task in a fast-paced, changing environment. · Demonstrate ability to work in all work types and specialties. · Demonstrate ability to self-motivate, set goals, and meet deadlines. · Demonstrate problem-solving skills and the ability to think critically to identify and implement appropriate solutions. · Demonstrate excellent verbal communication skills, with the ability to effectively communicate contracting discrepancies to department leadership for review and resolution. · Strong active listening skills to understand patient concerns and provide appropriate resolutions. · Maintain courteous and professional working relationships with employees at all levels of the organization. · Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position. · Ability to remain calm and composed in stressful situations, and effectively de-escalate any conflicts or disputes. · Compassionate and empathetic personality to handle patient inquiries and concerns with sensitivity and professionalism. · Skill in operating a personal computer and utilizing a variety of software applications is essential.