We make purpose-built, industry-leading, HEDIS®-focused software for health plan quality teams.
Associate Solution Engineer
Location
Pennsylvania
Posted
56 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Solution Engineer
Astrata, Inc
• Assist Solution Engineers in the end-to-end implementation of Astrata solutions from initial planning to post-deployment support for new and existing customers • Capture customer-specific details during meetings to ensure requirements are understood and recorded • Map customer requirements to our system specifications and assist in developing the implementation plan • Support the script creation process for deploying customer environments, processing data, and summarizing results • Conduct thorough testing to ensure successful implementations and share results • Find creative solutions to difficult problems and operate within a flexible, fast-paced environment • Communicate progress, updates, and potential roadblocks to teammates, ensuring alignment and transparency • Provide post implementation system support ensuring Astrata meets our SLA’s • Continuously assess project outcomes and identify opportunities for process improvement • Promote and participate in professional self-development to stay up to date with innovative technologies and development approaches within the industry
Job Requirements
- A team player with motivation to learn our processes and industry
- Excellent organization and communication skills
- Problem-solving aptitude, with the ability to anticipate challenges
- Basic understanding of relational databases
- A strong drive for learning and understanding
- Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or other relevant field, or someone who has acquired core skills via practical experience
- The ideal candidate would have 1-2 years of experience in customer-facing, professional services type roles
Benefits
- Competitive compensation package including paid time off
- Parental leave
- Comprehensive health insurance benefits
- Retirement benefits
- Employee stock options
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