We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team. If you've got the right to work in Spain and speak Dutch, French & English, language, keep on reading! Our recruitment process includes a language test and online assessment, followed by a virtual interview. ABOUT OUR OFFER - A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.700€ gross/year, and variable annual payment upon achievement of targets. - You will be working 09.00-18.00 Monday- Friday with occasional Saturdays. When working on a Saturday, time off in lieu will be granted within the same week. Please note that on certain Belgian or Dutch public holidays, work may still be required depending on operational needs in either country. - We offer remote working from anywhere in Spain on permanent seasonal contracts. - You'll be compensated for every training day complete (first 2 weeks) and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. - Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.  ABOUT THE JOB - You'll provide focused support to customers with complex interactions relating to operational changes, cancellations, and third-party service issues. - Working closely with service providers and internal teams, you'll investigate and resolve customer questions and complaints with confidence and professionalism. - You'll actively sell tourist products and services, spotting opportunities for cross-selling and up-selling to enhance our customers' holiday experiences. - Managing rebooking’s, amendments, and cancellations will be part of your day-to-day, ensuring seamless communication between customers and partners. - You'll oversee customer communication during programme changes, including schedule alterations and service modifications, keeping everyone informed and reassured. - Processing payments, updating customer records, and handling documentation will keep everything running smoothly behind the scenes. ABOUT YOU - You've got excellent customer service skills with a genuine focus on achieving customer satisfaction and building brand trust. - Experience in handling multiple customer contacts and tasks across various systems simultaneously – you're a comfortable multitasker. - Effective communication skills come naturally to you, both verbally and in writing, and you can adapt your style to different cultural contexts. - Problem-solving is your strength, and you've got attention to detail that helps you get to the root of issues quickly. - Working collaboratively as a team player with customers and colleagues is second nature to you. - Bilingual and confident – fluent in both Dutch, French and English, ready to support customers across languages with clarity and care. - You're flexible and happy to work variable shift patterns, including evenings and weekends, to support our customers when they need us most. From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

Customer Success and Trade Coordination Specialist B2B Sales | Food Ingredients | Casablanca, Morocco Fully Remote This opening is for applicants based in Morocco only. About the Role We’re looking for a Customer Success and Trade Coordination Specialist based in Casablanca to own the post sale journey for our accounts. You’ll be the dedicated point of contact for buyers from the moment a contract is signed through to successful delivery. This is a part time, fully remote role (10 to 15 hours per week), ideal for someone who wants meaningful international trade work with flexible scheduling. About Kodgav Kodgav is an Agritech start-up that simplifies sourcing food ingredients from Africa for buyers across Europe and North America. We work directly with manufacturers, retailers, and wholesalers, managing the commercial side of international trade from sourcing through to delivery. We are an early-stage but revenue-generating company with active customers across six countries, including France, Germany, Serbia, and the United States. We are now strengthening our sales team with experienced customer success and account management personnel. What you’ll own: 1. Buyer communication: Keep accounts updated proactively on order status, shipment progress, and documentation milestones. Be the person they call when they have a question, not someone they have to chase. 2. Trade documentation: Coordinate with the operations team on bills of lading, phytosanitary certificates, and inspection reports. 3. Order coordination: Work with our logistics partners, freight forwarders, and inspection companies to make sure shipments move on time. Flag delays early and manage buyer expectations. 4. Issue resolution: Own any post sale problems (quality queries, documentation discrepancies, delivery delays) and drive them to resolution by coordinating between the buyer and our operations team. 5. Account growth: Identify opportunities to cross sell additional commodities or prompt reorders based on buyer consumption patterns and relationship signals. Requirements What Good Looks Like 1. You’ve worked in international trade, logistics, or shipping and you understand the document flow of a cross border commodity transaction. You know what a bill of lading looks like, you might be familiar with letters of credits and documentary collections, and you can spot a problem in a packing list before it becomes a port delay. 2. You’re trilingual in English, French, and Arabic at a professional working level. You’ll be liaising with European buyers in English, West African suppliers and partners in French, and North African contacts in Arabic, often in the same day. 3. You’ve done account management or customer success before and you understand that keeping a client happy after the sale is what turns a one time order into a long term relationship. 4. You’re organised, responsive, and comfortable working independently in a remote setup. You don’t need someone checking in on you every day; you take ownership and follow through. Experience: 3 to 6 years in a relevant field (logistics, freight forwarding, import/export, trade operations, account management, or customer success in an international context). Must have - Trilingual: should be comfortable working in English, French, and Arabic. Benefits Compensation Base salary: MAD 2,700 - 3,780 (€250-350) per month Working Model - Part time role, 10-15 hours a week - Fully remote Why Join Kodgav - Sell products to the global food and beverage industry brands. - Build great commercial skills in international trade - Be part of a small but ambitious team - Shape the sales direction of a growing company Location Casablanca, Morocco (fully remote) Hours Part time: 10 to 15 hours per week; typically 2 to 3 hours per afternoon/evening Schedule Flexible, Sunday - Friday. Compensation €250 - €350 p/m MAD 2,700 - 3,780 Start Date 25 May 2026 Department Sales Reports To Founder and Director

• Design and lead a high-impact, end-to-end customer retention strategy • Shape and optimize the returning customer journey • Identify key moments to drive engagement and unlock growth opportunities • Monitor and report critical KPIs such as repurchase rates, channel conversion, and LTV/CAC • Collaborate closely with the Data Science, Creative, IT and Growth teams • Deliver and prioritize tests, campaigns, and automated flows aimed at achieving retention goals • Own and present key retention KPIs—conversion rates, revenue, repurchase, LTV/CAC • Lead weekly reporting and deliver actionable insights to senior leadership • Ensure timely, high-quality project execution

We are currently hiring motivated individuals for a remote sales position helping families secure life insurance protection. This is a work-from-home opportunity with: - Flexible scheduling - Full training and mentorship - Unlimited income potential - Commission-based pay (no cap) No prior experience is required — we are looking for individuals who are: - Coachable - Reliable - Willing to learn - Ready to work What You’ll Do: - Speak with families who requested information - Help them find coverage that fits their needs - Work independently while supported by a team Compensation*: - Commission-based - Average part-time: $2K–$5K/month - Average full-time: $5K–$15K+/month After applying, you will receive an email with next steps to schedule a quick overview call. Please keep an eye out for a text from Terra after applying. *NOTE: Equal opportunity, not equal outcome. No agent's success, earnings, or production results should be viewed as typical, average or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the Insurance needs of the customers in the geographic areas in which you choose to work.