KODGAV

Customer Success and Trade Coordination Specialist B2B Sales | Food Ingredients | Casablanca, Morocco Fully Remote This opening is for applicants based in Morocco only. About the Role We’re looking for a Customer Success and Trade Coordination Specialist based in Casablanca to own the post sale journey for our accounts. You’ll be the dedicated point of contact for buyers from the moment a contract is signed through to successful delivery. This is a part time, fully remote role (10 to 15 hours per week), ideal for someone who wants meaningful international trade work with flexible scheduling. About Kodgav Kodgav is an Agritech start-up that simplifies sourcing food ingredients from Africa for buyers across Europe and North America. We work directly with manufacturers, retailers, and wholesalers, managing the commercial side of international trade from sourcing through to delivery. We are an early-stage but revenue-generating company with active customers across six countries, including France, Germany, Serbia, and the United States. We are now strengthening our sales team with experienced customer success and account management personnel. What you’ll own: 1. Buyer communication: Keep accounts updated proactively on order status, shipment progress, and documentation milestones. Be the person they call when they have a question, not someone they have to chase. 2. Trade documentation: Coordinate with the operations team on bills of lading, phytosanitary certificates, and inspection reports. 3. Order coordination: Work with our logistics partners, freight forwarders, and inspection companies to make sure shipments move on time. Flag delays early and manage buyer expectations. 4. Issue resolution: Own any post sale problems (quality queries, documentation discrepancies, delivery delays) and drive them to resolution by coordinating between the buyer and our operations team. 5. Account growth: Identify opportunities to cross sell additional commodities or prompt reorders based on buyer consumption patterns and relationship signals. Requirements What Good Looks Like 1. You’ve worked in international trade, logistics, or shipping and you understand the document flow of a cross border commodity transaction. You know what a bill of lading looks like, you might be familiar with letters of credits and documentary collections, and you can spot a problem in a packing list before it becomes a port delay. 2. You’re trilingual in English, French, and Arabic at a professional working level. You’ll be liaising with European buyers in English, West African suppliers and partners in French, and North African contacts in Arabic, often in the same day. 3. You’ve done account management or customer success before and you understand that keeping a client happy after the sale is what turns a one time order into a long term relationship. 4. You’re organised, responsive, and comfortable working independently in a remote setup. You don’t need someone checking in on you every day; you take ownership and follow through. Experience: 3 to 6 years in a relevant field (logistics, freight forwarding, import/export, trade operations, account management, or customer success in an international context). Must have - Trilingual: should be comfortable working in English, French, and Arabic. Benefits Compensation Base salary: MAD 2,700 - 3,780 (€250-350) per month Working Model - Part time role, 10-15 hours a week - Fully remote Why Join Kodgav - Sell products to the global food and beverage industry brands. - Build great commercial skills in international trade - Be part of a small but ambitious team - Shape the sales direction of a growing company Location Casablanca, Morocco (fully remote) Hours Part time: 10 to 15 hours per week; typically 2 to 3 hours per afternoon/evening Schedule Flexible, Sunday - Friday. Compensation €250 - €350 p/m MAD 2,700 - 3,780 Start Date 25 May 2026 Department Sales Reports To Founder and Director

HRIS Operations Specialist (Rwanda) Part Time | Fully Remote | 10 to 15 hours per week About Kodgav Kodgav is an Agritech start-up that simplifies sourcing food ingredients from Africa for buyers across Europe and North America. We work directly with manufacturers, retailers, and wholesalers, managing the commercial side of international trade from sourcing through to delivery. We are an early-stage but revenue-generating company with active customers across six countries, including France, Germany, Serbia, and the United States. We are small, lean, and growing fast. The founder is currently handling most HR operations personally, and we need someone experienced to take that on. This is not a corporate role buried inside a large HR department. You will own the function. You will build it. And as the company scales, your role scales with it. What You Will Do This role is structured in three phases so you can build on each layer as you settle in and learn how Kodgav works. Phase 1: Months 1 to 3. Recruitment and HRIS Admin. Your first priority is getting our recruitment engine running smoothly. That means: - Writing and posting job descriptions, reviewing and screening CVs, scheduling interviews, and managing candidate pipelines in Zoho Recruit. You will also get Zoho People and Zoho Recruit fully configured and optimised if they are not already. - On the payroll side, you will provide basic support to make sure records are clean and processes are documented. - The goal is that by month three, our ATS and HRIS are running like clockwork and the founder can step back from day to day HR admin. Phase 2: Months 3 to 6. Performance Management. Once recruitment is under control, you will shift focus to performance tracking. That means: - Setting up performance review workflows in Zoho People, building out review templates, documenting reviews, and keeping records current. Crucially, we need someone who has implemented performance management systems before, not just administered them. - As more senior hires join the team, you will advise the founder on best practices for structuring reviews, setting goals, and creating a culture of accountability without bureaucracy. Phase 3: Months 6 to 12. Strategic HR. By this stage you will know Kodgav inside out. Phase 3 is about broader strategic HR support: - Drafting and implementing policies, contributing to culture building, and scaling HR processes to match the company's growth trajectory. If the company doubles in headcount (which is the plan), your systems and processes need to hold up under that growth. Requirements What We Are Looking For We are looking for someone with 3 to 5 years of hands on HR operations experience. You have probably worked at a startup or scaling SME before, which means you are used to wearing multiple hats and building things from scratch rather than inheriting fully formed systems. • Hands on experience with Zoho People and Zoho Recruit, or demonstrably similar cloud based HRIS and ATS platforms (BambooHR, Personio, Workday, or equivalent). If you know Zoho specifically, that is a strong advantage. • Proven experience implementing performance management systems • Strong English fluency, both written and spoken. Kodgav operates internationally across the UK, Europe, and Africa, so clear communication is essential. • Reliable high speed internet connection. This is fully remote and we need you consistently online during your working hours. • Self directed work ethic. You will not be micromanaged. We need someone who sees what needs doing and does it. Benefits This role is fully remote. There is no office requirement, which means no commute costs and no transport expenses. You work from wherever you are most productive. Target locations: Rwanda (primary), Uganda, and Kenya. Hours: 10 to 15 hours per week, with flexibility on scheduling. Compensation (Rwanda): RWF 190,000 to 380,000 per month.

HRIS Operations Specialist (Kenya) Part Time | Fully Remote | 10 to 15 hours per week About Kodgav Kodgav is an Agritech start-up that simplifies sourcing food ingredients from Africa for buyers across Europe and North America. We work directly with manufacturers, retailers, and wholesalers, managing the commercial side of international trade from sourcing through to delivery. We are an early-stage but revenue-generating company with active customers across six countries, including France, Germany, Serbia, and the United States. We are small, lean, and growing fast. The founder is currently handling most HR operations personally, and we need someone experienced to take that on. This is not a corporate role buried inside a large HR department. You will own the function. You will build it. And as the company scales, your role scales with it. What You Will Do This role is structured in three phases so you can build on each layer as you settle in and learn how Kodgav works. Phase 1: Months 1 to 3. Recruitment and HRIS Admin. Your first priority is getting our recruitment engine running smoothly. That means: - Writing and posting job descriptions, reviewing and screening CVs, scheduling interviews, and managing candidate pipelines in Zoho Recruit. You will also get Zoho People and Zoho Recruit fully configured and optimised if they are not already. - On the payroll side, you will provide basic support to make sure records are clean and processes are documented. - The goal is that by month three, our ATS and HRIS are running like clockwork and the founder can step back from day to day HR admin. Phase 2: Months 3 to 6. Performance Management. Once recruitment is under control, you will shift focus to performance tracking. That means: - Setting up performance review workflows in Zoho People, building out review templates, documenting reviews, and keeping records current. Crucially, we need someone who has implemented performance management systems before, not just administered them. - As more senior hires join the team, you will advise the founder on best practices for structuring reviews, setting goals, and creating a culture of accountability without bureaucracy. Phase 3: Months 6 to 12. Strategic HR. By this stage you will know Kodgav inside out. Phase 3 is about broader strategic HR support: - Drafting and implementing policies, contributing to culture building, and scaling HR processes to match the company's growth trajectory. If the company doubles in headcount (which is the plan), your systems and processes need to hold up under that growth. Requirements What We Are Looking For We are looking for someone with 3 to 5 years of hands on HR operations experience. You have probably worked at a startup or scaling SME before, which means you are used to wearing multiple hats and building things from scratch rather than inheriting fully formed systems. • Hands on experience with Zoho People and Zoho Recruit, or demonstrably similar cloud based HRIS and ATS platforms (BambooHR, Personio, Workday, or equivalent). If you know Zoho specifically, that is a strong advantage. • Proven experience implementing performance management systems • Strong English fluency, both written and spoken. Kodgav operates internationally across the UK, Europe, and Africa, so clear communication is essential. • Reliable high speed internet connection. This is fully remote and we need you consistently online during your working hours. • Self directed work ethic. You will not be micromanaged. We need someone who sees what needs doing and does it. Benefits This role is fully remote. There is no office requirement, which means no commute costs and no transport expenses. You work from wherever you are most productive. Target locations: Rwanda (primary), Uganda, and Kenya. Hours: 10 to 15 hours per week, with flexibility on scheduling. Compensation (Kenya): KES 26,000 to 34,600 per month

Junior Supply Chain Executive – Egypt (English speaking) Location Alexandria, Egypt | Fully Remote About Kodgav Kodgav is an Agritech company helping food manufacturers and wholesalers’ source Agri-food ingredients from Africa. We manage the sourcing, logistics, and supply chain process to ensure reliable deliveries from African suppliers to international buyers. Our customers are based across: • United Kingdom • France • Germany • United States Kodgav is a founder-led startup building the infrastructure to integrate African agriculture into the global food supply chain. The Role We are hiring a Junior Supply Chain Executive based in Egypt to support supplier onboarding and operational administration across Kodgav’s supply chain. You will work directly with the founder and supply chain team to onboard suppliers, maintain operational records, and ensure internal processes run smoothly. This is a hands-on role focused primarily on supplier onboarding, operational coordination, and administrative support within Kodgav’s international supply chain. Key Responsibilities 1. Supplier Coordination • Support supplier onboarding across Africa • Collect and verify supplier documentation • Maintain supplier records within Kodgav systems • Coordinate onboarding steps with suppliers and partners 2. Shipment Support • Assist in coordinating shipment preparation • Support communication with freight forwarders and logistics partners • Track shipments and update internal records 3. Logistics & Documentation Assist with preparation and verification of: • Bills of Lading • Packing Lists • Certificates of Origin • Phytosanitary Certificates Support compliance with import requirements for: • Europe • North America 4. Operational Administration • Maintain operational records and documentation • Update shipment and supplier information in internal systems • Support operational reporting and data tracking 5. Communication Coordinate with: • African suppliers • Freight forwarders • Inspection companies (SGS, Bureau Veritas) • Internal team members supporting global customers in Europe and North America Requirements Education Bachelor’s degree in: • Supply Chain • Logistics • International Trade • Business Administration Experience Mandatory: 1–2 years’ experience in logistics, supply chain operations, export administration, or similar operational roles. Bonus: Experience working with logistics companies, freight forwarders, or export businesses. Languages Mandatory: • Strong professional English and Arabic. Bonus: • Additional languages like French are a plus Ideal Candidate You are someone who: • is highly organised and detail-oriented • communicates clearly with suppliers and partners • follows up proactively on operational tasks • maintains accurate documentation and records • thrives in a startup environment Benefits Ownership You will support real international supply chain operations and supplier onboarding. Growth Opportunity to progress into Supply Chain Lead or Operations Manager roles. Global Exposure Work with suppliers across Africa and customers in Europe and North America. Startup Impact Help build the operational backbone of a fast-growing agritech company. Compensation Monthly salary: EGP 7,000 – 11,000 per month Working Model • Full time role approximately 35 hours per week • Sunday to Thursday with occasional Sundays off • Fully remote

Supply Chain Lead – Ivory Coast (English & French speaking) Abidjan, Ivory Coast | Fully Remote About Kodgav Kodgav is an Agritech company helping food manufacturers and wholesalers source Agri-food ingredients from Africa. We manage the sourcing, logistics, and supply chain process to ensure reliable deliveries from African suppliers to international buyers. Our customers are based across: - United Kingdom - France - Germany - United States Kodgav is a founder-led startup building the infrastructure to integrate African agriculture into the global food supply chain. The Role We are hiring a Supply Chain Lead based in Ivory Coast to coordinate supplier operations and shipment execution from West Africa. You will work directly with the founder to manage shipments, onboard suppliers, and ensure smooth export operations. This is a hands-on role with direct responsibility for international shipments. Key Responsibilities 1. Supplier Coordination · Supplier Onboarding · Manage relationships with exporters and processors · Ensure suppliers meet documentation and compliance requirements · Coordinate shipment preparation 2. Shipment Execution · Coordinate container bookings with freight forwarders · Manage export documentation · Track shipments from origin to destination 3. Logistics & Documentation Prepare and verify: · Bills of Lading · Packing Lists · Certificates of Origin · Phytosanitary Certificates Ensure shipments comply with import requirements for: · Europe · North America 4. Operational Improvement · Identify inefficiencies in the supply chain · Improve shipment coordination processes · Document operational playbooks 5. Communication Coordinate with: · African suppliers · Freight forwarders · Inspection companies (SGS, Bureau Veritas) · Global customers in Europe, North America, and Asia. Requirements Education Minimum Bachelor’s degree in: - Supply Chain - Logistics - International Trade - Business Administration Experience Mandatory: 4–7 years’ experience in logistics, export operations, or supply chain management. Bonus: Experience in agricultural commodities or food ingredients is a strong advantage. Languages Mandatory: - Fluent French - Strong professional English Ideal Candidate You are someone who: - understands export logistics - communicates clearly with suppliers - solves operational problems quickly - takes ownership of shipments - thrives in a startup environment Benefits Ownership You will manage important international shipments, not just administrative tasks. Growth Opportunity to progress into Operations Manager. Global Exposure Work with suppliers across Africa and customers in Europe and North America. Startup Impact Help build the operational backbone of a fast-growing agritech company. Compensation Monthly salary: XOF 300,000 – 450,000 per month. Working Model - Full time role approximately 35 hours per week - Monday to Friday with occasional Fridays off - Fully remote