Role Description We are currently seeking a dynamic and experienced People Science and Insights Analyst who thrives in the "gray area"—someone who can take messy, imperfect data and transform it into a clear narrative that shapes the future of our workforce. This isn't just about building dashboards; it’s about being a strategic architect for our People & Culture team. You’ll be the bridge between raw talent data and executive-level decision-making, using everything from regression models to Organizational Network Analysis (ONA) to help us scale intelligently. StackAdapt is a Remote First company, we’re open to candidates located anywhere in Canada for this position. This is a 12-month fixed-term contract position. What You'll Be Doing - Consult & Collaborate: Act as an internal analytics consultant for our stakeholders. You’ll help them define the "why" before you build the "how." - Wrangle & Refine: Hack through imperfect datasets to produce clear, defensible insights. You aren't afraid to get your hands dirty in the data trenches to ensure our leadership has the right signal amidst the noise. - Predict & Optimize: Build and deploy end-to-end models to help us stay ahead of organizational trends and enhance our people programs. - Storytelling with Data: Translate complex statistical outputs into compelling, jargon-free stories that drive action at the executive level. - Scale the Stack: Design and maintain automated workflows and data products (using dbt/Snowflake) that move us away from ad-hoc requests toward scalable self-service. Qualifications - Proven expertise in people analytics, workforce data science, or a related field within a fast-paced, high-growth organization. - Demonstrated experience building and maintaining production-grade data pipelines or databases (e.g., SQL, Python, dbt, or equivalent). - Prior working experience partnering with HR, Finance, or People teams to deliver data-driven insights and executive-level reporting. - Strong understanding of AI/ML applications in people analytics and a commitment to responsible, ethical data use. - Excellent communication and data storytelling skills, with the ability to translate complex analyses into clear business recommendations for non-technical audiences. - Collaborative, self-directed work style with the ability to manage multiple competing priorities independently. Requirements - The compensation range listed for this role reflects the expected base salary for candidates located in Ontario, Canada. It is informed by market data and the approved budget for this position. - This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package. - Factors Influencing Final Compensation: The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications. - Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer. - Ontario Salary Band: $114,000 — $164,000 CAD Benefits - Highly competitive salary - Retirement/401K/Pension Savings globally - Competitive Paid time off packages including birthdays off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events!

Role Description Compile and audit all loan information to submit to underwriting / collect conditions and coordinate the file to closing. Be a sounding board of knowledge for MLOs and other processors. Essential Functions and Basic Duties - Verify and audit all loan documents and information provided by the customer and loan officer. - Process the loan to submit to underwriting which includes review of appraisal and all supporting documents to the loan file. - Collect and audit Conditions received. - Prepare files to submit to closing which includes auditing the title work, survey, Flood, CIP, Fraud Guard, and HOI. - Work closely with the title company & loan officer to get documents and CD prepared in a timely manner. - Review CD and communicate changes needed to close with the LO and Closer. - Follow up with closing to make sure all items necessary to fund the loan have been received. - Ensure that all compliance regulations have been met. - Order all documents needed for loan files such as appraisal, title, insurance, flood, CIP, Fraud Guard, and verifies. - Ability to do more complex loan programs such as Seth, VA, TSACH loans. - Help mentor new loan processors as they are hired to get acclimated. - All other duties as assigned. Qualifications - High school graduate or equivalent. - Understanding of mortgage loan processing functions including FHA, VA, and Conventional Mortgage Lending. Encompass software preferable. - Knowledge of mortgage related requirements, procedures, and underwriting criteria. - 5 or more years’ experience in mortgage loan processing. - Good verbal and public relations skills. - Strong typing abilities. - Good basic math skills. - Able to use related computer applications. - Well organized. Requirements - Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. - Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. - Average Hearing: Able to hear average or normal conversations and receive ordinary information. - Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. - Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. - Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. Working Conditions - No hazardous or significantly unpleasant conditions (such as in a typical office). Mental Activities and Requirements of This Position - Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. - Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs. - Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. - Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. - Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Monday - Friday: 8:00AM - 5:00PM

• Perform model monitoring activities for credit, customer, and non-customer decision models, including tracking of KPIs, stability metrics, and performance degradation indicators. • Create and maintain dashboards and reports that communicate performance trends, trigger alerts, and highlight potential model concerns. • Collaborate with model developers, owners, and validators to support timely issue investigation, remediation planning, and documentation updates. • Support the development and maintenance of monitoring frameworks, including stability thresholds, performance benchmarks, and early warning indicators. • Assist with the automation of recurring monitoring tasks using scripting (e.g., SAS, Python, SQL) and workflow tools. • Document model performance summaries, trend analyses, and key monitoring artifacts in accordance with model risk policies. • Prepare inputs for model risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence. • Contribute to the adoption of MLOps best practices and explainability techniques (e.g., SHAP, LIME) to enhance monitoring transparency and trust. • Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.

The Customer Service Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Canadian Enterprise vertical. The Customer Service Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. WHAT’S IN IT FOR YOU? - Remote work arrangement - HMO + FREE Dependents - Competitive leave entitlement - Night shift schedule RESPONSIBILITIES - Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve various CSA roles and responsibilities such as Account Set Up task, Account Support task, Client Escalation Task (QC, emails, etc), and special initiatives. - Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. - Provide and maintain in-depth working knowledge of all client verification/processing guidelines (SOP/Matrix). - Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts including maintaining client Partnership Logs. - Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. - Deliver departmental and customer training as required. Create tools and job aids to ensure that customer needs are met. Extensive knowledge of all FA Products and Services. - Perform other duties as assigned by management. EDUCATION Bachelor's degree or equivalent experience What you may need to be successful: - 3+ years of B2B customer service experience, including direct interactions with external customers. - Experience in account/client management is a plus. - Microsoft Office products (Outlook, PowerPoint, Word, and Excel) - Siebel, Salesforce or equivalent CRM system - Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. - Organizational skills and strong attention to detail - Ability to multi-task and manage daily assignments. - Sense of urgency to meet client deadlines. - Highly responsive and adaptable to evolving priorities. - Ability to work and thrive in a dynamic team environment as well as act independently Additional Requirement Please note that a valid NBI clearance is required for this role. Candidates must ensure it is available as soon as possible to avoid delays in the hiring process. Ready to make a difference and grow with a company that values your voice? Apply now and be part of a team that puts people first - every step of the way!United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.