Role Description Als prämierter Engineering - Dienstleister sind wir in zukunftsweisende und spannende branchenübergreifende Entwicklungsprojekte national und international involviert. Haben Sie Interesse daran, in einem innovativen Umfeld nachhaltige Lösungen von morgen mitzugestalten, diese Herausforderung mit uns anzunehmen und Ihr Wissen in zukünftige Projekte zu investieren? Dann bieten wir Ihnen das geeignete Umfeld für Ihre beruflichen Entwicklungsmöglichkeiten. Diese Position bietet langfristige Perspektiven mit anschließender Übernahme. Kontext: Die Abteilung Terminal Services stellt zentrale Citrix Services für die Bundeswehr bereit. Der Fokus liegt auf der Sicherstellung des ordnungsgemäßen Betriebs der Zugangs- und Lastverteilungsinfrastruktur. Die Stelle soll das Team verstärken, den Betrieb unserer Citrix ADC Plattform gewährleisten und weiterentwickeln. - Übernahme von Aufgaben zur Betriebsstabilisierung und -optimierung der Citrix ADC Plattform - Planung, Administration, Konfiguration und Troubleshooting von Citrix ADC (Load Balancing, GSLB, Gateway, AAA, SSL/TLS) - Entwicklung und Weiterentwicklung von Automatisierungsprozessen (Terraform/Ansible wünschenswert) - Monitoring, Performanceanalyse und Fehlerbearbeitung im Second- und Third-Level - Enge Zusammenarbeit mit Service Management, Architektur, Netzwerk und Security zur Umsetzung zentraler Konzepte - Change-, Release- und Config-Management - Erstellung, Pflege und Weiterentwicklung technischer Dokumentationen - Übernahme von Teilprojektaufgaben zur Erfüllung der vertraglichen Leistungen - Übernahme der Rufbereitschaft - Entstörungen bzw. Konfigurationen im Rechenzentrum vor Ort - Ticketbearbeitung: Analyse und Lösung von weitergeleiteten Tickets aus dem 1st-Level-Support, z. B. Softwarefehler, Hardwareprobleme. - Fehleranalyse: Durchführung detaillierter Diagnosen, per Fernwartung um die Ursache von Problemen zu identifizieren. - Dokumentation: Pflege von Wissensdatenbanken (BeWiki) mit Lösungen und Dokumentation der Ticketbearbeitung in Ticketsystemen Maximo Qualifications - Bachelor in einem IT-Studiengang oder eine anerkannte Berufsausbildung in einem IT-Ausbildungsberuf, alternativ min. 5 Jahre Berufserfahrung im IT-Umfeld - Zertifizierung in IT-Service Management ITIL Foundation - Berufserfahrung im Betrieb von Citrix ADC / NetScaler in komplexen Umgebungen - Berufserfahrung im 2nd- und 3rd-Level-Support inkl. Analyse komplexer Incidents - Erfahrung in Planung, Steuerung und Umsetzung komplexer Changes - Erfahrung in Performance-Optimierung sowie Hochverfügbarkeits- und Redundanzkonzepten - Erfahrung in Automatisierung im ADC-Umfeld (z. B. Ansible, Terraform, Skripting) - Erfahrung im Betrieb von IT-Services in sicherheitskritischen bzw. regulierten Umgebungen - Bereitschaft zur Sicherheitsüberprüfung SÜ 2 - Sehr gute Sprachkenntnisse in Deutsch (mind. C1) sowie gute Englischkenntnisse (mind. B1) sind zwingend erforderlich Contact Ihr Ansprechpartner: Herr Frank-Nicolaj Wölz EICS PD GmbH Schillerstr. 21 73054 Eislingen/Fils +49 175 2838850 F.Woelz@eics-group.com

About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. The opportunity: The NOC L2/3 Team Lead is responsible for leading a team of highly skilled NOC engineers, ensuring the effective management of incidents, changes, and service requests across complex network environments. This role provides both technical leadership and operational oversight, ensuring that the team delivers high‑quality support, meets SLA targets, and maintains a culture of accountability, collaboration, and continuous improvement.  You will act as the escalation point for complex technical issues, guide engineers through troubleshooting and resolution, and ensure that processes, standards, and governance frameworks are consistently applied. This role is critical in maintaining network stability, driving operational excellence, and supporting the wider NETOPS function.  Key areas of focus: Joining our Network Operations department, you will be responsible for leading the technical network Engineering function who hold responsibility for technical network performance, complex troubleshooting, Technical Change Management and providing managed service support to our customers. The role will oversee both reactive “break-fix” response and also pro-active network maintenance.   Team Leadership & Performance  - Lead, coach, and develop L2/3 NOC engineers, ensuring high performance and technical capability.  - Provide day‑to‑day guidance, mentoring, and support to engineers handling complex incidents.  - Conduct regular 1:1s, performance reviews, and skills assessments to support growth and capability uplift.  - Foster a culture of ownership, accountability, and continuous improvement.  Operational Management  - Oversee the L2/3 workload, ensuring effective prioritisation and resource allocation.   - Ensure the team meets SLA and KPI targets through proactive monitoring and intervention.  - Maintain operational awareness of dashboards, alerts, and incident queues, ensuring timely action.  - Ensure adherence to escalation paths, incident management processes, and change governance.  - Coordinate with the Technical Controller, NOC L1 TL, Field Engineering, and other operational teams to maintain service continuity.  Incident & Problem Management  - Act as the senior technical escalation point for complex incidents and service‑impacting events.  - Lead technical investigations, ensuring root cause analysis and permanent fixes are identified.  - Support the NOC Management team during P1s and Major Incidents, providing technical direction and coordination.  - Drive problem management activities, identifying recurring issues and contributing to long‑term remediation.  Technical Leadership  - Provide expert guidance on WAN, WiFi, routing, switching, and network infrastructure.  - Support engineers with advanced troubleshooting, diagnostics, and fault isolation.  - Ensure technical documentation, runbooks, and knowledge articles are accurate and up to date.  - Contribute to the development of new processes, tools, and operational improvements.  Collaboration & Stakeholder Engagement  - Work closely with Engineering, core/platform, Service Management, and Field teams to resolve complex issues.  - Support cross‑functional initiatives that improve network reliability and operational efficiency.  - Communicate clearly with internal stakeholders regarding incident progress, risks, and outcomes.  Governance & Continuous Improvement  - Ensure compliance with ITIL processes, including Incident, Problem, and Change Management.  - Identify process gaps, inefficiencies, or failure points and drive remediation.  - Support the development and refinement of operational dashboards and reporting.  - Promote best practices, quality standards, and consistent ways of working across the NOC.  About you: You are a calm, structured, and decisive operator who thrives in a high‑paced environment. You enjoy coordinating activity, solving operational puzzles, and ensuring the right work gets the right attention at the right time. You balance technical understanding with strong organisational and communication skills.  We are looking for someone who:  - Has experience working within a NOC or technical operations environment.  - Understands incident management, prioritisation, and escalation processes.  - Communicates clearly and confidently across teams.  - Can quickly assess urgency and make informed decisions under pressure.  - Is comfortable influencing without direct line management responsibility.  - Has strong organisational skills and attention to detail.  - Has excellent analytical abilities   Your experience: - Experience in a technical operations, NOC, or service desk environment.  - Demonstrable ability to manage incidents, prioritise workloads, and coordinate cross‑team activity.  - Experience working with dashboards, monitoring tools, and ticketing systems.  - Understanding of network operations, incident lifecycles, and SLA‑driven environments.  - Familiarity with ITIL principles.  Nice to have: - Networking certifications such as CompTIA or CCNA equivalent  - Vendor Certifications (Cisco, Ruckus, Juniper etc…)  We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check. At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect. This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.

• Oversee and drive quality management framework and processes for Flow Cytometry software • Transform OMIQ SaaS platform into a fully validation-ready solution • Architect QMS in alignment with Dotmatics GxP policies and procedures • Lead validation efforts and serve as the technical face of Quality for biopharma customers • Design, implement, and maintain a functional QMS for the Flow Cytometry division • Develop, author, maintain, and train on critical validation documentation • Define the roadmap for compliance-specific features • Serve as the technical subject matter expert during the sales cycle • Partner with Engineering to integrate automated testing and validation checkpoints • Act as the primary scout for the division on shifting regulatory landscapes

Overview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. The CO+I CTO Office is looking for a Technical Leader in systems, components, and networking.  The Technical Leader for Systems Engineering will take CTO technology innovations into production, including defining reliability and quality requirements and supply chain development and enablement. The candidate will be responsible for providing technical alignment with cross-functional teams for hardware systems (CPU, GPU, racks), networking, and datacenter roadmaps. This individual will be expected to think outside the box and seek opportunities to collaborate or codevelop with industry partners and/or academia to develop innovative solutions.  We are looking for a leader who is creative, talented, and experienced with a deep technical background and expertise in system environments (power, thermal, reliability, etc.). The position requires bringing innovative operations, expertise working with planning, and innovative team. You will collaborate with Advance Development technical subject matter experts (SME), Datacenter Design Engineers, Platform and Component Designers, Data Scientists, Supply Chain, Datacenter Operations, and other engineering disciplines to develop component and system level solutions.   In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Responsibilities - Be a thought leader in the development of innovative solutions for our hardware platforms, setting goals, objectives, and outcomes and ensuring that they are met. - Develop and implement innovative strategies to drive innovation and ideation.  - Identify areas of improvement and develop strategies to address them.  - Drive alignment across technical stakeholders through deep understanding of system architecture elements – processors, accelerators, servers, network, and datacenter architecture. - Develop innovative solutions from technology to transition to platform scale, performance, quality, and differentiation.  - Create and maintain relationships with key stakeholders, including customers, partners, and vendors.  - Monitor and analyze industry trends and developments to ensure that our innovation efforts are competitive.  - Develop and implement processes and procedures to ensure that our innovation efforts are efficient and effective.  - Provide technical advice and guidance to the team.  - Embody our culture and values Qualifications Required Qualifications:  - Bachelor's Degree AND 8+ years technical engineering experience in GPUs, Networking, system engineering, compute and storage or product development with a provider of cloud, datacenter, network, server products or services OR equivalent experience. - 6+ years of experience managing cross-functional and/or cross-team projects. Other Requirements:   Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:   - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.  Preferred Qualifications:  - MS Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, OR related field; AND 9+ years technical engineering experience with a provider of cloud, datacenter, network, server products or services.   - BS Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, OR related field; AND 15+ years technical engineering experience OR equivalent experience with a provider of cloud, datacenter, network, server products or services.   - Overall subject matter expertise in Electrical, Mechanical, or Computer Engineering with enough knowledge to be capable of leading other engineering areas outside of subject matter expertise.  - 10+ years of experience managing cross-functional and/or cross-team projects. - End to end expert hardware system knowledge of silicon, server, networking, and datacenter architecture, processes, and technology.   - Knowledge of datacenter technologies and trends. Ability to think outside the box and develop innovative solutions.   - Extensive experience and knowledge in operating in technical domains and environments that have ambiguity. - Experience and ability to influence without authority across engineering teams.   - Experience leading critical engineering initiatives that span multiple teams, which often have conflicting priorities and schedules.   - Demonstrated critical thinking, program management skills, and collaboration experience.  #COICareers Technical Program Management IC6 - The typical base pay range for this role across the U.S. is USD $163,000 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.