• Provide fast and useful technical assistance on computer systems • Answer queries on basic technical issues and line of business applications • Manage Incidents and Service Requests from the IT portal, calls, and chats • Maintain Asset Database and track changes • Provide exceptional customer service and IT Support to the WEX\WES population for all end user services • Provide Tier 1 and Tier 2 support of medium to high complexity • Follow standard operating procedures; accurately log and update all work tickets using IT Service Management System • Utilize remote takeover software capabilities to deploy solutions, solve incidents and to train end users • Troubleshoot problems and provide timely resolutions in accordance with established XLAs/SLAs • Identify outages, escalate issues, involve experts and assist in determining priority level of tickets wherever required in order to resolve issues as quickly as possible. • Act as a mentor to newer employees • Take ownership and responsibility of an issue from start through resolution • Communicate expectations with customers as to resolution and timeframe, keeping users informed of progress • Share resolutions with extended team and document in information knowledge base; provide training to team members as needed • Learn fundamental operations of commonly used software, hardware, systems and other equipment • Develop solid understanding of IT operations, applications, systems and business related processes and procedures • Become familiar with WEX systems and resources • Educate WEX constituency and promote adoption of available self-service tools • Basic user provisioning work • Mobile Device management and provisioning • Act as a go between for WEX internal to external 3rd parties for issue logging • Specialized software support as a subject matter expert • Other Duties as needed

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care. The Product Design & Manufacturing (PD&M) Specialist II works closely with the engineering and VDC teams to maximize efficiency, quality, as well as support and training of users and consumers where needed. This position is responsible for providing top notch production support, technical support, documentation, training, and development to all Inventor and Vault users and consumers, Including engineering, Excellerate and the field operations. Ideal candidates must be proficient in the use of Bluebeam Studio or other pdf document markup software, be proficient in the use, troubleshooting, and training of Inventor, Vault and other Autodesk Suite software. Candidates must have a strong knowledge of Inventor iLogic, modeling practices, as well as Vault Client and Vault Thin Client and be able to communicate and train well. Must have some experience in tool/add-in creation. This position must have knowledge in large model management and practices and be able to support the engineering/design team as needed to ensure large project deliverables are met. MINIMUM REQUIREMENTS Education: Associates Degree in a technology field or Experience: 5 years of Inventor, 3 years of Vault, and Advanced Knowledge of iLogic required, Visual Basic programming is a plus, Advanced knowledge of inventor content center and custom part creation is required. Travel: 5-15% Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Schedule may vary and can include, but is not limited to nights, weekends, and holidays. However, work may be performed at any time on any day of the week to meet business needs. KEY RESPONSIBILITIES - Provides Inventor, Vault, and other software support. - Provide training/education to both software users and consumers as needed. - Content creation: Content Center, Templates, complex parametric models. - Implements and trains company CAD Standards and programs. - Manages and trains on various software tools/add-ins. - Works with specialists in various other software to ensure alignment across platforms. - Researches and develops tools, add-ins, scripts, automations, and workflows as assigned. - Provides feedback on individual areas, including technology improvements, standards, and workflow improvements. - Leads a small team of other specialists in tasks assigned as directed. - Assists in the modeling and detailing of projects if needed. - Develops relationships with leaders and/or others that facilitate open dialogue and trust. - Demonstrates the ability to plan for, complete, and implement assignments and responsibilities in a timely manner. - Demonstrates an acceptance of the company culture (adhere to the company's core values) and an adoption of professional standards. - Demonstrates approachability and ability to collaborate with others and effectively influence. - Actively participates in Faith’s hiring referral and mentoring program, as appropriate. - Performs other related duties as required and assigned. The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. How Does FTI Give YOU the Chance to Thrive? If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success. FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package. Benefits are the Game-Changer We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today! Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Military Benefit Specialist I processes military education benefits for the Student Financial Service's military education benefit team. This is a technical position completing military transactional work so the Department of Veterans Affairs and Tuition Assistance programs can be certified, validated, and paid to students accurately and in compliance with all federal, state and institutional policies and regulations. You will adhere to SNHU's set of core service and support behaviors at all times and is dedicated to meeting the requirements of the University's needs and mission. This is a remote friendly position (#LI-Remote) and you will report to the Assistant Director of Military Education Benefits. In this Role: - You will have knowledge of VA Education Benefits and Federal Military Tuition Assistance as well as any special arrangements for defined military cohorts. - You will review course information to validate enrollment and billing to the Department of Veterans Affairs for payment of Federal Funds. - You will report student suspension, dismissals and conferrals to the Department of Veterans Affairs. - You will communicate with representatives of the Department of Veterans Affairs daily to ensure accuracy. - You will review term by term balances in collaboration with Credit and Collection Specialists to research and resolve outstanding military account balances. - You will reconcile military payments to student accounts and military certifications and invoices to ensure record integrity - You will ensure the quality of student records in Enrollment Manager, and Student Information Systems(SIS). Deadlines for internal and external reporting must be strictly followed. - You will work collaboratively with Admission Counselors and students to ensure all applicable documents are received so students can use their Military Education Benefits as funding source. - You will maintain accurate coding for all Military Student Accounts in the SIS. - You will assist the Military Education Benefit Processing team with projects, reports, and other requests What we're Looking For: - HSD/GED and 2+ years of experience OR a bachelor's degree and 1+ years of experience in the field of military benefit certifications, military student services, invoicing, financial aid or bursar functions. - Strong oral and written skills. - Employment is dependent upon successful access to the National Student Loan Data System (NSLDS), which requires all federal loans to be in good standing and not in default; and a credit check to review that student loans are not default. - Knowledge of VA Education Benefits and Federal Military Tuition Assistance and any special arrangements for defined military cohorts. - Ability to work independently and in a team atmosphere. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $39,913.00 - $63,870.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $44,103.00 - $59,668.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: - High-quality, low-deductible medical insurance - Low to no-cost dental and vision plans - 5 weeks of paid time off (plus almost a dozen paid holidays) - Employer-funded retirement - Free tuition program - Parental leave - Mental health and wellbeing resources

• Redefine and streamline Riverbed’s quote-to-cash processes, including Salesforce CPQ implementation. • Design solutions that maximize Salesforce CPQ best practices and out-of-the-box capabilities. • Develop and configure Salesforce solutions (Flows, Apex, Visualforce, triggers, integrations/Web Services) using OO design principles. • Partner cross-functionally to gather requirements, write functional/technical specs, and deliver automation and integrations. • Translate business needs into scalable configurations using Salesforce out-of-the-box features where possible. • Lead design workshops, requirements gathering, and user story development. • Define CPQ best practices for integrations, development, deployment, data integrity, and ongoing enhancements. • Evaluate managed packages, run proofs of concept, and coordinate with vendors/SMEs on required customizations. • Provide technical analysis and effort estimates; design, build, and implement CPQ customizations and integrations. • Build and maintain Salesforce CPQ DevOps/CI/CD pipelines. • Troubleshoot production issues (root-cause analysis), resolve user requests, and engage Salesforce Support as needed.