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Ionna logo
Ionna

IONNA is committed to fair and equitable compensation practices. We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

Field Service Engineer

Location

United States

Posted

67 days ago

Salary

$80 - $90K / year

Seniority

Mid Level

Job Description

Field Service Engineer

Ionna

Role Description The EV Charging Field Service Engineer is an energetic, self-directed problem solver and a key member of the site operations team at IONNA. You will work independently in the field and remotely, interfacing with our Call Center, Tier 2 technical support team, and hardware manufacturers/partners to troubleshoot and resolve EV charging station issues (A Hybrid concept). This role requires someone who thrives without direct supervision, takes initiative, and consistently drives issues to resolution. The ideal candidate will be comfortable with both hardware and software technologies and is able to execute effectively against demanding SLAs. - Perform service tasks, identify technical problems, and conduct analysis through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, upgrades and retrofits, annual service, replacements, etc.). - Provide Tier 2 technical support for escalated issues from Tier 1 support, including remote diagnostics and resolution of software, firmware, and network-related issues. - Operate autonomously in the field, managing your own travel, parts inventory, and service priorities with minimal oversight. - Complete Field Service Reports in a timely fashion. - Troubleshoot equipment failures and make recommendations to avoid repeating the problem in the future. - Assist in root cause analysis and contribute to continuous improvement efforts by feeding field insights back to tech and product teams. - Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents. Qualifications - You are a self-starter who thrives in unsupervised environments and takes full ownership of your work. - You have a winning attitude and embody the concept of extreme ownership. - You are a critical and analytical thinker with a passion for solving customer issues. - You are a strong communicator capable of interacting professionally with colleagues, partners, and customers in high-pressure, time-sensitive environments. - You are willing to work flexibly on short notice as customer escalations require and be “on call” after normal working hours on a periodic basis. - You are comfortable around a computer with experience in MS Office Suite, plus one or more cloud-based ticket management systems such as Salesforce/Zendesk. - You are familiar with electrical/electronic concepts and applications. - You are familiar with cellular and Wi-Fi network communications fundamentals. - You have the ability to learn new technologies as we scale up the business. - You are willing to travel approximately 80% of each month to IONNA locations, including regular overnight stays depending on site location. Requirements - Associate degree or military experience with at least 3 years of relevant field service experience, OR a high school diploma with at least 5 years of relevant field service experience. - Demonstrated experience working independently in a fast-paced environment, learning new ways of working, and technical proficiency in electrical, electronic, and mechanical troubleshooting. - Track record of working autonomously, meeting deadlines, and triaging competing priorities. - Experience supporting Tier 2 technical escalations or working closely with support engineering teams is a plus. Benefits - Competitive base salary. - Bonus programs. - Comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays.

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Mobile Field Service Technician - KY

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--- Integrity • Respect • Improvement • Servant Leadership • Courage • Citizenship ---- Our Terex Way Values

Field Engineer67 days ago
Full TimeRemoteTeam 5,001-10,000Since 1933H1B Sponsor

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$38 - $48 / hour
Job Closed
Ricoh logo

Field Specialist, Field Services Support CIP

Ricoh

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

Field Engineer67 days ago
Full TimeRemoteTeam 10,001

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Johnson & Johnson Innovative Medicine logo

SR. Field Clinical Engineer - Shockwave Medical

Johnson & Johnson Innovative Medicine

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Field Engineer67 days ago
Full TimeRemoteTeam 10,001

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California
$106K - $170K / year
Bio-Techne logo

Field Applications Specialist (8 months contract)

Bio-Techne

Empowering scientists & clinicians by providing high-quality reagents, analytical instruments, & precision diagnostics.

Field Engineer67 days ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

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Germany