• Manage and troubleshoot complex distributed large-scale software systems • Build scalable, secure and reliable container-based infrastructure • Automate software delivery processes with CI/CD pipelines • Collaborate within DevOps, development, security, compliance teams • Ensure the security and stability of the infrastructure • Active participation in building new infra pieces like ClickHouse, SaaS • Improvement and strengthening DRP • On-going DevOps activities in support of development/deployment/testing processes

• Design and implement infrastructure and tools that empower our product teams to rapidly and securely iterate, emphasizing reliability and automation. • Influence the strategic direction of our infrastructure and operational practices, ensuring that we are well-positioned to scale and support our growing organization. • Take a proactive role in the resolution of production issues, ensuring that we are well-prepared to handle incidents and that we learn from them in a blameless manner. • Work closely with product teams on crucial initiatives such as production deployments, release management, and incident handling, aiming for seamless operations. • Offer technical expertise and input to support the continual adoption and modernization of our platform and infrastructure. • Build and deploy AI-powered tooling (autonomous coding agents, LLM-assisted CI/CD, automated incident triage) that makes the engineering org more productive. Think: sandboxed environments where agents can write, test, and verify code without human babysitting. • Foster a culture of continuous learning and improvement, encouraging constructive review and adaptation processes.

• VSS deployment, GPU scaling, S3oRDMA, and Pyramid integration • Leading Product Flavors (RAG, KV Cache, VSS), reference architectures, NVIDIA certification testing, and BOM validation • Setting up development and testing environments for NVIDIA partners

What you can expect As a Web DevOps Engineer, you will ensure around-the-clock continuity for critical web infrastructure by designing and implementing new systems. You will collaborate with engineers across the US, India, and China to enhance Zoom's web deployment processes and optimize web services, including high availability and disaster recovery. Your role will involve driving improvements in how we manage and organize web services to maintain robust and reliable infrastructure. About the Team Engineering operations are the driving force behind the seamless functionality and continuous innovation that define the platform's unparalleled user experience. The team manages the infrastructure that runs ZoomPhone, Zoom Contact Center, Zoom Virtual Agent and Zoom Workforce management. By employing robust operational strategies, they guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly. What we’re looking for - Have 4+ years of relevant experience Demonstrate knowledge of various Linux distributions, like RedHat and Ubuntu - Show experience with edge services such as Nginx and Cloudflare CDN - Have proficiency with continuous integration and deployment tools like Jenkins and Argo CD - Have hands-on experience with configuration management and infrastructure-as-code tools such as Ansible and Terraform - Show familiarity with message queuing systems, such as Kafka - Have hands on experience with cloud technologies, preferably AWS - Demonstrate effective troubleshooting skills in production environments - Show passion about automating processes to reduce deployment time and enhance efficiency - Have experience with microservices architecture and orchestration tools, including Kubernetes (K8s) and ECS Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote