Ciklum is looking for a Support Engineer to join our team full-time in Ukraine. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Together, we will work on the project focused on a digital music distribution platform that empowers independent artists to showcase, sell, and distribute their music directly to fans, providing transparent, artist-friendly solutions and direct engagement between creators and their audience. Responsibilities: - Gain and maintain full knowledge of the company’s products and flows - Proactively work with basic customer requests and report bugs - Understand and analyze customers’ problems, find appropriate and acceptable solutions - Take responsibility for customer support cases coming from emails - Solve problems directly or escalate issues through the ticket system to the relevant team - Requirements: - Upper-Intermediate level of English, both written and spoken - 2+ years of experience in customer support - Proficient in Microsoft Office - Experience with Jira, Confluence, Zendesk, Freshdesk or other similar systems Personal skills: - Curious and ready to take on challenges - Proactive and strong problem-solving skills - Strong communication and teamwork skills - Service-oriented approach - Methodological and practical mindset - Ability to prioritize and multitask What`s in it for you? - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

• Oversees all aspects of the assigned work packages within a project in close coordination with discipline specialists • Ensure erection is performed following WOOD erection and vendors manuals • Assist with the checking of WOOD materials and equipment supplied for the project • Solving client/erection contractor doubts and questions about them • Clarify any deviations found out and assist the client/erection contractor in follow up to resolve any deficiencies • Advise the client/erection contractor regarding storage requirements for materials and equipment • Provide assistance with interpretation of engineering drawings for erection • Assist the client/erection contractor in following up with any technical issues with supplied WOOD engineering documentation and materials • Provide technical assistance regarding erection and installation of materials and equipment • Advise if WOOD materials, equipment, devices etc. are not installed in accordance to project requirements • Advise in written format of any incidents or non-conformances in erection • Participate in site walk down and punch listing activities prior to completion of erection • Ensure all HSSE requirements are met • Attend and represent WOOD in site meetings

• Perform equipment maintenance as directed by Project Managers, Project Coordinators, and Field Team Leads • Prepare equipment for mobilization and demobilization to job site • Understand project scope and plans for data collection as communicated by Project Managers, Project Coordinators, and Field Team Leads • Read and understand site and building plans • Record neat and accurate field notes to communicate field operations and conditions to other team members • Operate equipment for gathering measurement data in field • Adapt quickly to changing field conditions and project requirements • Utilize software to process and accurately register data collected in field • Understand project origins and accurately transform point cloud to match project origins • Communicate problems encountered in both field and office with the appropriate Manager or Team Leader in a timely manner and suggest potential solutions • Follow procedures for self-check QA/QC during field and office operations at a reasonable frequency • Maintain the motivation to take ownership of tasks and the determination to drive them to completion.

Resource Innovations is seeking a Project Engineer to join our growing team in Indiana or Kentucky. We are seeking a highly skilled and motivated engineer with a strong background in C&I custom and energy management DSM program engineering to join our dynamic team. As a Project Engineer you will be responsible for providing customers with the support and tools necessary to identify, quantify, and deliver cost-effective energy-efficiency projects. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities - Supports implementation of both prescriptive and custom energy efficiency projects. Support may include completing energy modeling, economic analysis, and/or simulation to quantify energy impacts of recommendations (using spreadsheets and/or energy modeling software), developing project scopes, summarizing implementation details, and/or explaining impacts on operations. - Conducts energy analysis for projects at medium to large commercial and industrial facilities to identify and recommend energy efficiency improvements in a variety of facility energy using systems (lighting, HVAC, compressed air, refrigeration, process heating, plastic molding or forming, motors, boilers, pumping, food processing, etc.). - Writes technical reports summarizing results from energy assessments to quantify project economics (energy savings, cost savings, project cost, potential incentive, simple payback, etc.). - Conducts measurement and verification (M&V) site visits to establish facility energy usage patterns, identify potential energy savings opportunities, and verify installation of energy savings projects. M&V tasks may include installing field monitoring equipment / data loggers, collecting BAS trend data, completing functional performance tests, obtaining BAS screenshots and equipment photos, and discussing project implementation with the customer and contractor. - Communicates, coordinates, and assists project stakeholders and participants including program staff, contractors, and utility customers to help ensure customers are maximizing the benefits of utility programs. - Delivers professional, high-quality services and builds a quick rapport with utility customers. - Completes high-quality deliverables that demonstrate technical excellence, objectivity, and clarity while maintaining project budgets and schedules. - Other duties as assigned