Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - Consistently ranked as a Top Place to Work - 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” - 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties - Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: The RCM Enterprise Client Advisor serves a critical role in building and maintaining a relationship with the client and their leadership team. They are responsible for managing and communicating the revenue cycle activities and performance, as well as playing a pivotal role in facilitating client growth, workflow development, and executive communication. Enterprise RCM Client Advisors are expected to understand the business needs of enterprise customers and anticipate reporting and performance needs that would best serve the client's business goals. Responsibilities include advanced reporting, project initiation, and management with a focus on a proactive reduction of upstream challenges faced by large organizations. To be successful in this position, the Advisor must build a professional relationship with the client's senior leadership and executive team, and display excellent presentation skills for both virtual and on-site client visits. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States - Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, - 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. - Generous Paid Time Off and Paid Parental Leave programs, - Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, - Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, - Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, - Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, - Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

• Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions • Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion • Documents and adheres to client requirements, including organizational and protocol notes • Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations • Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors • Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours • Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives • Attends conferences and workshops, and completes assigned trainings promptly • Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II

Role Description The Services Proposal Specialist is responsible for supporting the business development lifecycle across multiple opportunities, working as a collaborative team member. This role entails coordinating capture and proposal activities, managing tasks within the proposal process, and contributing to the organization’s strategic growth objectives. They will also work closely with the practice area subject matter experts to create and maintain customized and comprehensive content. Your Impact: - Writing, editing and conceptual development of technical content to create compelling proposals (Primary Responsibility) - Collaborate with cross-functional teams including Business Development, Staffing, external partners, and others to gather information needed for the development of a proposal. - Research customer details including values, mission statement and objectives and requirements, and incorporate key principles into tailored executive summaries for each proposal response. - Partner with Solutions Teams and Tier 2 Partners in order to maintain and update the master library documents to keep them current with the most recent and accurate information. - Support several proposals simultaneously in a high-volume, quick-turnaround environment. - Meet proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; coordinating requirements with all contributors; and contributing deliverable status information to review meetings. - Edit and proofread proposals and other relevant materials ensuring accuracy, clarity, readability. - Work with the ePlus Marketing Team, generate proposals in accordance with ePlus standard proposal templates in Word and PowerPoint and assists proposal team members in the use, and regular maintenance of the proposal templates. Qualifications - Bachelor’s degree in a communications or technical discipline, or equivalent experience - 2+ years of experience in business development, capture management, or proposal coordination in the Information Technology Integrator space - Strong experience with the conventions of form, structure, and notation in technical writing - Proficiency in Microsoft Office Suite, MS SharePoint and Adobe Acrobat - Strong leadership, organizational, planning, communication, and time management skills - Excellent project management skills, with the ability to prioritize and manage multiple deadlines simultaneously - Excellent verbal and written communication skills, including strong editing skills; must be able to communicate effectively with all levels of management - Excellent attention to detail and the ability to act independently Requirements - The initial base salary range for this position is expected to be between $65,000 and $85,000 annually. - The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. - In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. - Details of participation in these benefit plans will be provided if an offer of employment is extended. - If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Benefits - ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Company Description At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. - Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. - Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. - Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. - Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. - Commitment to Diversity, Inclusion and Belonging: We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

Service Coordinator We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. JOB SUMMARY The Service Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquires and issues and identifying root causes to ensure permanent resolution for assigned Clients. Provides secondary support for other Service Coordinators in their local “pool”. KEY DUTIES & RESPONSIBILITIES - Respond and resolve general and complex issues and inquiries and ensure that the issues are resolved at “root cause”. - Maintain and monitor the relationship with our clients, continuously assessing strengths, weaknesses, up-sell opportunities and threats. Share this information with the leadership and client service team in order to strengthen our client relationships. - Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints. - Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations. - Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions. - Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs. - Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends. - Proactively provide client with Livingston information based on needs identified during reactive client contacts; - Report client issues or concerns back to respective appropriate team member/department and work collaboratively to resolve to the client’s satisfaction; - Recognize when issues have not been resolved to client satisfaction and escalate matters as appropriate; - Handle Trade Compliance verification (audits); - Attend face-to-face client meetings as required and may be required to conduct client exit interviews. - Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys. - Document all client interactions in required systems. - Other duties as assigned by management. KNOWLEDGE & SKILLS - Superior client service aptitude - Must have strong written and verbal communication skills and must be comfortable interacting with both internal and external clients - Good problem solving, judgement, analytical and decision-making skills - Strong initiative skills with the ability to prioritize workload - Good cross-functional, “team” player - A solid foundation of operating systems knowledge - Sound Livingston solution and technology knowledge and expertise - Customs brokerage experience - Proficient in Windows-based applications - Knowledge of Customs requirements, procedures and regulations. - Proficient knowledge of Harmonized Tariff Schedule and regulations required - Maintain a professional and business-like appearance - Be familiar with industry related websites to search for information to provide to clients WORK EXPERIENCE – MINIMUM REQUIRED 2 years of related experience EDUCATION Required: High School/GED or equivalent Required: Associates Degree or post-secondary education CERTIFICATIONS DESCRIPTION COMPETENCIES Business Acumen and Straight Talk Agility Customer First Focus Inclusion and Collaboration Accountability Leading and Developing We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Location: HomeOffice California