Service Coordinator We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. JOB SUMMARY The Service Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquires and issues and identifying root causes to ensure permanent resolution for assigned Clients. Provides secondary support for other Service Coordinators in their local “pool”. KEY DUTIES & RESPONSIBILITIES - Respond and resolve general and complex issues and inquiries and ensure that the issues are resolved at “root cause”. - Maintain and monitor the relationship with our clients, continuously assessing strengths, weaknesses, up-sell opportunities and threats. Share this information with the leadership and client service team in order to strengthen our client relationships. - Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints. - Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations. - Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions. - Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs. - Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends. - Proactively provide client with Livingston information based on needs identified during reactive client contacts; - Report client issues or concerns back to respective appropriate team member/department and work collaboratively to resolve to the client’s satisfaction; - Recognize when issues have not been resolved to client satisfaction and escalate matters as appropriate; - Handle Trade Compliance verification (audits); - Attend face-to-face client meetings as required and may be required to conduct client exit interviews. - Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys. - Document all client interactions in required systems. - Other duties as assigned by management. KNOWLEDGE & SKILLS - Superior client service aptitude - Must have strong written and verbal communication skills and must be comfortable interacting with both internal and external clients - Good problem solving, judgement, analytical and decision-making skills - Strong initiative skills with the ability to prioritize workload - Good cross-functional, “team” player - A solid foundation of operating systems knowledge - Sound Livingston solution and technology knowledge and expertise - Customs brokerage experience - Proficient in Windows-based applications - Knowledge of Customs requirements, procedures and regulations. - Proficient knowledge of Harmonized Tariff Schedule and regulations required - Maintain a professional and business-like appearance - Be familiar with industry related websites to search for information to provide to clients WORK EXPERIENCE – MINIMUM REQUIRED 2 years of related experience EDUCATION Required: High School/GED or equivalent Required: Associates Degree or post-secondary education CERTIFICATIONS DESCRIPTION COMPETENCIES Business Acumen and Straight Talk Agility Customer First Focus Inclusion and Collaboration Accountability Leading and Developing We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Location: HomeOffice California

Job DetailsJob Location: Norwood, MA 02062Position Type: Full TimeSalary Range: $16.50 - $17.00 HourlyTravel Percentage: NoneAre you a detail‑oriented professional who thrives on delivering exceptional customer service while keeping operations running smoothly? Join us as a Client Coordinator, where you will play a key role in managing client inquiries, supporting case workflow, and ensuring high‑quality documentation across multiple departments. The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards. Hours: 8:00 am -4:30pm PST Location: Fully Remote ESSENTIAL JOB FUNCTIONS: Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information. Utilize appropriate systems and databases to enter client or claimant information and or retrieve information. Maintain daily contact with the QA department regarding workflow and pending report status. Contact providers for assignment and update database. File and archive open and closed cases. Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system. Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion. Direct calls to other departments as needed. Perform various clerical duties such as typing, filing, emailing, and proofreading. Assist in resolution of customer complaints and quality assurance issue. Notify management of any report issues or concerns. Ensure all practices are carried out in accordance with state and federal safety and legal regulations. Perform other duties as assigned. QualificationsEDUCATION & EXPERIENCE: High school diploma or equivalent required. Minimum one-year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred. CERTIFICATES, LICENSES, AND REGISTRATIONS: No specific requirements. ESSENTIAL COMPETENCIES: Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet. Must have ability to be trained on and adhere to HIPAA regulations and compliance standards. Must be a qualified typist with a minimum of 40 W.P.M. Ability to follow instructions and respond to managements’ directions accurately. Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met. Must demonstrate exceptional communication skills. Must be able to work independently, prioritize work activities and use time efficiently. Must be able to maintain confidentiality. Must be able to demonstrate and promote a positive team -oriented environment. Must be able to stay focused and concentrate under normal or heavy distractions. Must be able to work well under pressure and or stressful conditions. Must possess the ability to manage change, delays, or unexpected events appropriately. Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time. LANGUAGE/ COMMUNICATION SKILLS: Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents. Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar. Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community. Ability to effectively present information one-on-one or in small groups. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extended hours are occasionally required beyond the regular eight (8) hour work day. The noise level in the work environment is usually moderate. NOTE: This job description is intended to provide a general overview of the responsibilities and requirements for the Medical Assistant position. Specific duties and responsibilities may vary based on the clinic's needs and may be subject to change at the discretion of the employer. MES offers our vendors a vast network of providers who perform Compensation and Pension (C&P) exams, Separation Health Assessments (SHAs), and Reserve Health Readiness Program (RHRP) evaluations for our Nation's Veterans. Our offices are outfitted with state-of-the-art equipment and highly skilled medical professionals. We pride ourselves on delivering quality services in a timely manner. MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws. Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Job DetailsJob Location: Norwood, MA 02062Position Type: Full TimeSalary Range: $17.70 - $17.70 HourlyTravel Percentage: NoneAre you a detail‑oriented professional who thrives on delivering exceptional customer service while keeping operations running smoothly? Join us as a Client Coordinator, where you will play a key role in managing client inquiries, supporting case workflow, and ensuring high‑quality documentation across multiple departments. The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards. Hours: Wed-Fri12-830pm / Sat-Sun 8-430pm EST Location: Fully Remote ESSENTIAL JOB FUNCTIONS: Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information. Utilize appropriate systems and databases to enter client or claimant information and or retrieve information. Maintain daily contact with the QA department regarding workflow and pending report status. Contact providers for assignment and update database. File and archive open and closed cases. Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system. Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion. Direct calls to other departments as needed. Perform various clerical duties such as typing, filing, emailing, and proofreading. Assist in resolution of customer complaints and quality assurance issue. Notify management of any report issues or concerns. Ensure all practices are carried out in accordance with state and federal safety and legal regulations. Perform other duties as assigned. QualificationsEDUCATION & EXPERIENCE: High school diploma or equivalent required. Minimum one-year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred. CERTIFICATES, LICENSES, AND REGISTRATIONS: No specific requirements. ESSENTIAL COMPETENCIES: Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet. Must have ability to be trained on and adhere to HIPAA regulations and compliance standards. Must be a qualified typist with a minimum of 40 W.P.M. Ability to follow instructions and respond to managements’ directions accurately. Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met. Must demonstrate exceptional communication skills. Must be able to work independently, prioritize work activities and use time efficiently. Must be able to maintain confidentiality. Must be able to demonstrate and promote a positive team -oriented environment. Must be able to stay focused and concentrate under normal or heavy distractions. Must be able to work well under pressure and or stressful conditions. Must possess the ability to manage change, delays, or unexpected events appropriately. Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time. LANGUAGE/ COMMUNICATION SKILLS: Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents. Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar. Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community. Ability to effectively present information one-on-one or in small groups. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extended hours are occasionally required beyond the regular eight (8) hour work day. The noise level in the work environment is usually moderate. NOTE: This job description is intended to provide a general overview of the responsibilities and requirements for the Medical Assistant position. Specific duties and responsibilities may vary based on the clinic's needs and may be subject to change at the discretion of the employer. MES offers our vendors a vast network of providers who perform Compensation and Pension (C&P) exams, Separation Health Assessments (SHAs), and Reserve Health Readiness Program (RHRP) evaluations for our Nation's Veterans. Our offices are outfitted with state-of-the-art equipment and highly skilled medical professionals. We pride ourselves on delivering quality services in a timely manner. MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws. Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Client Services Manager | FileSmart Location: Remote (US-Based) About Dynatron Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast. And we’re just getting started. The Opportunity We’re looking for a results driven, people focused Submission Manager to lead a high performing team of Warranty Processing Specialists within our FileSmart organization. In this remote leadership role, you’ll be responsible for driving production, ensuring quality and compliance, and developing a team that directly impacts dealership profitability through accurate and timely warranty submissions. You’ll serve as both a strategic operator and a hands-on leader owning team performance, forecasting output, and proactively identifying opportunities to improve processes, training, and results. If you thrive in a fast paced environment, enjoy coaching others to success, and have a strong sense of ownership over outcomes, this is an opportunity to lead at scale and make a measurable impact. What You’ll Do Team Leadership & Performance Management - Directly manage and coach a team of Warranty Processing Specialists - Drive accountability to production goals based on tenure-based expectations and departmental targets - Monitor daily, weekly, and monthly performance to ensure output and quality standards are met - Foster a high performance, positive team culture rooted in accountability and results Production Oversight & Reporting - Deliver weekly recaps on team performance (weekly, MTD, and projected end of month outcomes) - Identify risks to production targets early and take proactive action to correct course - Ensure accuracy and compliance standards are consistently upheld across all submissions Training, Development & Quality - Lead onboarding and training for new hires, including process, tools, and industry knowledge - Conduct quality control (QC) reviews and provide actionable, detailed feedback - Facilitate ongoing training through refreshers, coaching sessions, and skill development plans - Mentor individuals to close performance gaps and support career growth Process Improvement & Operational Excellence - Identify process inefficiencies and implement improvements to increase speed and accuracy - Develop, maintain, and update training materials, documentation, and workflows - Partner cross-functionally to improve tools, reporting, and operational processes - Stay ahead of evolving manufacturer policies, compliance requirements, and internal changes - Proactively anticipate bottlenecks and implement solutions before they impact performance What You Bring - 3+ years of experience in automotive warranty processing, service operations, or related field - 1+ year of people management or team leadership experience preferred - Strong understanding of warranty reimbursement processes, compliance, and documentation - Proven ability to manage performance, drive results, and hold teams accountable to goals - Excellent organizational and time management skills in a fast-paced environment - Strong analytical mindset with the ability to interpret performance data and trends - Effective communication skills with the ability to coach, influence, and motivate others - Experience with Excel, reporting tools, and operational performance tracking - Ability to work remotely while managing team productivity and engagement Compensation & Benefits Benefits Summary - Comprehensive health, vision, and dental insurance - Employer-paid disability and life insurance - 401(k) with competitive company match - Flexible vacation policy and paid holidays - Remote-first culture Compensation - Base Salary of $68,000 with a Bonus opportunity to earn $88,000 in total compensation.