• Outcome based focus - Able to consult customer and partners on alignment of outcomes and business solutions at a global enterprise level. • Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution. • Scope Verification – Analyze, design and develop a software solution implementation plan based upon current vs. future state of the customer’s business. • Prescriptive in recommending solution designs and implementation approach to optimize value for customer with PTC solutions. • Advisory Services – Position and recommend PTC’s adoption and advisory services to support partners in developing credible SOWs. • Deal Management - Effectively manages and closes complex sales cycles from business champion to c-suite (CIO/CEO) level.

About This Team The Citrix Solutions Architecture team is part of the Citrix business unit within Cloud Software Group. Citrix Solutions Architects provide expert guidance to an aligned set of customers, helping them leverage Citrix technology to create value. Travel is a required part of the role (up to 50%), and we offer a flexible work environment, allowing you to balance professional commitments with personal life. Responsibilities As part of the role, a Citrix Solutions Architect will need to: ● Design and implement Citrix solutions tailored to client requirements. ● Engage with stakeholders to assess business needs and recommend suitable Citrix architectures. ● Provide technical leadership within the organization. ● Collaborate with account teams to provide technical expertise during client engagements. ● Develop strategies to improve and optimize existing Citrix deployments. ● Ensure client solutions comply with external regulatory and security standards. ● Identify potential risks in implementations and design mitigation strategies to address these challenges. ● Work closely with the security and infrastructure teams to ensure that Citrix solutions are both secure and efficiently integrated within the larger IT environment. ● Scale lessons learned and leading practices through collaboration with enablement counterparts. Experience & Skills ● Understanding of Citrix and competitive technologies. ● Previous client-facing roles or consultative experience. ● Proven track record of designing and implementing Citrix solutions. ● Personal interest in cloud transformation and its impact on businesses. ● Broad understanding of the following: ○ DaaS / VDI ○ Secure Access Transformation ○ Enterprise Browser ○ Enterprise Mobility Management ○ Networking ○ Enterprise Security ○ Observability ● Familiarity with complementary cloud technologies and integrations. ● Strong stakeholder management skills. ● Excellent oral and written communications and presentation skills. ● Capable of understanding the business case and articulating the underlying technical solution. ● Strong understanding of business processes and their implementation into enterprise applications. ● Ability to work in and successfully navigate complex and matrixed organizations. ● Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy. ● Ability to travel within assigned territory. ● Innovative, business minded, and design driven. ● Background/Experience working with Financial or Insurance Sectors are valuable, not required. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NYC generally ranges: $169,984-$254,976 CA generally ranges: $177,375-$266,063 All other locations fall under our General State range: $147,812-$221,718 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $146,463-$219,695 CA generally ranges: $152,831-$229,247 All other locations fall under our General State range: $127,359-$191,039 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

• Collaborate with the sales team to engage with clients and prospects, conducting technical discussions to understand their security challenges, objectives, and infrastructure requirements. • Conduct product demonstrations and presentations, showcasing the features, functionalities, and benefits of our AI security solutions to prospective clients. • Architect customized security solutions tailored to client needs, leveraging your understanding of cybersecurity principles, AI technologies, and industry best practices. • Lead the development and execution of proof of concept (PoC) projects, working closely with clients to validate the effectiveness and feasibility of our solutions in their environment. • Provide pre-sales and post-sales technical support to clients, addressing inquiries, troubleshooting issues, and ensuring a smooth deployment and integration process. • Conduct training sessions and workshops for clients and internal stakeholders, empowering them with the knowledge and skills to effectively utilize our AI security products. • Collaborate with cross-functional teams including product management, engineering, and research, to provide feedback from the field and contribute to product enhancements and roadmap. • Stay informed about market trends, emerging technologies, and competitive landscape in the AI security space, continuously enhancing your knowledge and expertise.

Role Description As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment. - Apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. - Leverage your technical skills and growth mindset to deliver exceptional customer outcomes while fostering a culture of continuous improvement. Reporting to the Manager, Technical Customer Support. Key Duties and Responsibilities - Provide technical support to clients by troubleshooting and resolving issues related to our products and services. - Utilize effective troubleshooting strategies/techniques to resolve technical problems. - Collaborate with the technical support team to identify and implement solutions to recurring issues. - Maintain detailed documentation of support activities and solutions provided. - Stay up to date with the latest technology trends and advancements in the industry. - Participate in training and development programs to enhance technical skills and knowledge. Qualifications - Strong technical skillset with experience in troubleshooting and resolving technical issues. - Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H. - Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL. - Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML. - Post-secondary diploma or degree in Information Technology or related field. - Previous experience in a technical support role is an asset. - Ability to translate complex technical concepts for both technical and non-technical audiences. - Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows. - Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms. - Proven ability to support and troubleshoot web-based software applications. - Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities. Requirements - Travel to Office expectations: - For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. - For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. Benefits - Benefits starting from Day 1! - Retirement Plan Matching - Flexible Paid Time Off - Wellness Support Programs and Resources - Parental & Caregiver Leaves - Fertility & Adoption Support - Continuous Development Support Program - Employee Assistance Program - Allyship and Inclusion Communities - Employee Recognition … and more!