Role Description As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment. - Apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. - Leverage your technical skills and growth mindset to deliver exceptional customer outcomes while fostering a culture of continuous improvement. Reporting to the Manager, Technical Customer Support. Key Duties and Responsibilities - Provide technical support to clients by troubleshooting and resolving issues related to our products and services. - Utilize effective troubleshooting strategies/techniques to resolve technical problems. - Collaborate with the technical support team to identify and implement solutions to recurring issues. - Maintain detailed documentation of support activities and solutions provided. - Stay up to date with the latest technology trends and advancements in the industry. - Participate in training and development programs to enhance technical skills and knowledge. Qualifications - Strong technical skillset with experience in troubleshooting and resolving technical issues. - Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H. - Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL. - Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML. - Post-secondary diploma or degree in Information Technology or related field. - Previous experience in a technical support role is an asset. - Ability to translate complex technical concepts for both technical and non-technical audiences. - Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows. - Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms. - Proven ability to support and troubleshoot web-based software applications. - Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities. Requirements - Travel to Office expectations: - For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. - For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. Benefits - Benefits starting from Day 1! - Retirement Plan Matching - Flexible Paid Time Off - Wellness Support Programs and Resources - Parental & Caregiver Leaves - Fertility & Adoption Support - Continuous Development Support Program - Employee Assistance Program - Allyship and Inclusion Communities - Employee Recognition … and more!

Role Description The Validation Lead is the most senior individual contributor on the Validation team, responsible for overseeing daily performance, training quality, and operational readiness. This role ensures validators meet accuracy, throughput, and SLA targets while serving as the primary point of contact for coaching, escalations, scheduling, and cross-functional alignment. You will act as a subject matter expert in validation workflows, helping scale quality operations while maintaining consistency across a global, distributed team. What You'll Do - Monitor validator performance against KPIs including accuracy, throughput, TTV, and SLA adherence. - Provide real-time coaching, QA feedback, and structured performance support to validators. - Oversee onboarding and ongoing training to ensure competency across validation scopes. - Act as the first point of contact for workflow, SOP, and policy questions. - Own validator scheduling and coverage planning to align staffing with volume and time-zone needs. - Identify under- or over-capacity risks and escalate operational gaps to Ops leadership. - Triage and escalate quality, tooling, or workflow issues impacting validation performance. - Liaise with Engineering on dashboard or tooling issues affecting validation workflows. - Liaise with Authentication teams on style-specific guidance, brand updates, and policy clarifications. - Surface recurring edge cases and error trends to Knowledge and ML partners for continuous improvement. Qualifications - Senior-level experience in quality assurance or a similar operational workflow. - Demonstrated success coaching peers and improving performance against measurable KPIs. - Strong understanding of SOP-driven environments and high-accuracy decision making. - Experience with scheduling, capacity planning, or shift coordination in a global team. - Comfort using dashboards, performance data, and QA reviews to drive decisions. - Clear, professional communication in English with the ability to work cross-functionally across time zones. - Proactive, organized, and able to manage escalations while maintaining day-to-day operational flow. Benefits - Competitive pay bands for all countries based on market standards. - Individual compensation decisions based on experience level, skill set, and internal equity. - Opportunities for growth and development within the company. Company Description Entrupy is a global technology company whose mission is to protect businesses, borders, and consumers from transacting in counterfeit goods. Entrupy has developed a patented technology system which utilizes a combination of AI and computer vision to instantly identify and authenticate high-value physical goods. - Entrupy’s solutions serve business customers including leading luxury brands, retailers, e-commerce marketplaces, and online resellers in over 60 countries. - Entrupy is growing quickly with team members based in the US, India, Japan, and Brazil. - Entrupy’s solutions in market include: - Entrupy Apparel Authentication - Entrupy Bags & Leather Goods Authentication - Entrupy Sneaker Authentication - Entrupy Fingerprinting

• Building and maintaining relationships with sales reps, partners, customers and other internal stakeholders • Gaining knowledge of HubSpot products for better-proposed solutions • Understanding customer challenges and how to deliver technical value to meet their business goals and objectives • Participating and directing projects relevant to PreSales, sales, and the wider business • Coaching and mentoring less experienced team members

• As a Solution Architect, you will help customers solve their more demanding challenges via technology, modernisation, and transformation processes, utilising proven methods and solutions. • Work with business development, research and development, and other subject matter experts to develop optimal and differentiated Leidos solutions to be delivered on programs, in proposals, and on research and development projects. • Help prospective customers and partners understand the value and benefits of the Leidos solution, explain technical features and transformation strategies, engage in proof of concepts, and troubleshoot potential problems. • In coordination with program teams and Intel leadership, identify technology and solution roadmaps to improve mission enterprise capabilities resulting in increased contract growth and improved customer satisfaction. • Establish Leidos best practices, lessons learned, and technological approaches related to digital modernisation and transformation technologies, including large-scale software development/architecture, Cloud migration, micro services, and others as required. • Partner with the Business Development team to support new business strategies, including the development of technical solutions, basis of estimates, white papers, industry relationships, and responses to RFIs and RFPs. • Support the Business Development team with customer calls and the Leidos’ corporate business development process for larger opportunities. • Strengthen existing programs with application of technology and/or innovation by working with peer Operations teams, Group CTOs, and other Leidos Groups, and by leveraging known technology and solutions on current programs and new business pursuits. • Understand competitor and teammate technology competencies. • Review and assess vendor technology solutions. • Assess and mentor the technical talent and solution architects in the organisation to meet the current and future (new market) business challenges.