• Make decisions based on multiple quality dimensions like user impact, failure tolerance, code maintenance, implementation time, security breaches, and performance. • Implement quality gates and improve agentic-driven processes and workflows. • Collaborate on novel ideas to improve the team processes. • Lead initiatives and own subproducts and feature development from problem statement and specification to production deployment. • Care for and monitor the quality of our product. • Raise awareness of technical issues. • Develop a clear understanding of business value and collaborate with stakeholders by analyzing features and suggesting alternatives. • Assist our platform and tooling’s users with their issues and resolve bugs they may experience. • Proactively identify technical debt and product areas that require attention or improvements and suggest improvements in our technology stack. • Mentor fellow teammates. • Bring up difficult and/or systemic challenges and impediments to the attention of your manager.

At Paymira, our mission is to fully automate payroll for organizations while enhancing the employee experience and financial well-being. We use cutting-edge technology to provide a payroll service that combines the highest levels of automation with an outstanding customer experience. In the age of AI, we see tremendous opportunities to redefine the way payroll services are delivered. Do you want to be part of this exciting change and help shape the future? Tasks - Design and operate backend services powering the payroll platform, REST/gRPC APIs and event-driven architectures on AWS (EKS, S3, RDS, Bedrock) - Integrate LLMs into production services: prompt engineering, API orchestration, and AI agent workflows for use cases such as document extraction (e.g. contracts, policies), automated routing and resolution of service requests, and personalized employee-facing assistants. - Own and evolve cloud infrastructure using Terraform or Pulumi, and build CI/CD pipelines - Run Kubernetes in production, deploy, scale, debug, and optimize services for reliability and performance - Build and own observability end-to-end: monitoring, alerting, and dashboards to keep production healthy - Automation of workflows: Identification and implementation of automation opportunities, e.g. in data exchange with authorities, insurance companies and other stakeholders. - Evaluate and integrate AI tools and services that fit our architecture and bring AI-powered features from prototype to production. - Make system design and architecture decisions with real influence over how the platform is built. Requirements Technical skills: - Proven excellence in at least one backend language. Kotlin and/or Python is a plus, but clean, maintainable code matters more than the specific language. - Deep AWS experience (EKS, S3, RDS, Bedrock) - Strong Kubernetes expertise in production environments - Infrastructure-as-Code with Terraform or Pulumi - CI/CD pipeline design (Gitlab, Github Actions or equivalent) - Experience with LLM APIs (e.g. Anthropic, OpenAI, AWS Bedrock), embedding models, and AI orchestration patterns such as tool calling and guardrails. - Experience in API integration and system interoperability. Hands-on experience: - Track record of shipping AI-powered features to production, including LLM integration, prompt engineering, and API orchestration. - Experience building AI agent workflows (DSPy, Hugging Face stack, or similar) that deliver real business value. - You've built monitoring, alerting, and dashboards and used them to debug production incidents. Soft Skills: - Entrepreneurial mindset, initiative and ability to work in a dynamic startup environment. - Strong analytical and strategic thinking. - Communication skills to convey complex technical solutions in an understandable way. Education and experience: - Degree in Computer Science, Data Science, Mathematics or a related field (or equivalent practical experience). - 5+ years of professional experience in backend/platform engineering, with 2+ years focused on AI/ML. Background in payroll, HR-tech, FinTech, or B2B SaaS is a plus. Nice-to-haves: - Fine-tuning or training ML models / MLOps experience. - Frontend experience, most notably React and TypeScript. Benefits - The once in a lifetime opportunity to work with experienced serial entrepreneurs on a new project. You will be one of the first employees. - Attractive salary package with access to company shares (ESOP). - Flexible working hours with the option to work remotely. - Professional development opportunities and support for continuous learning. - A collaborative and innovative work environment.

Description and Requirements Position Summary MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics, technology and operations capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science Role Value Proposition: Platform Support Engineer plays a critical role in the Data & Analytics life cycle. The role requires one to demonstrate expertise in Either Cognos or IDQ or Atacamma or Collibra platform administration, monitoring, troubleshooting, and user support.Besides contributing in individual capacity to support wide ranging business problems, this role also leads and develops Data and Analytics talent Job Responsibilities • Provide administration, monitoring, and support for Either Cognos or IDQ or Atacamma or Collibra platform • Support user onboarding, access control, and training to drive adoption. • Monitor platform performance, availability, and user access, ensuring compliance with SLAs. • Perform incident triage, troubleshooting, and resolution for governance and quality platform issues. • Manage platform configuration, upgrades, patches, and integrations with enterprise data systems. • Work with vendors ( Cognos or IDQ or Atacamma or Collibra or informatica) and internal engineering teams to escalate and resolve complex issues. • Document and maintain runbooks, support procedures • Communication skills, analytical skills, structured problem-solving skills. • Storytelling, Partner, Stakeholder engagement experience • Provide people leadership: coach , develop and engage talent. Knowledge, Skills and Abilities Education Bachelors degree in computer science , information technology or equivalent educational qualification Technical Skills and Experience • Cognos or IDQ or Atacamma or Collibra or informatica administration (installation, configuration, patching, upgrades, monitoring) • Knowledge of incident management and ITSM tools (ServiceNow, AzDo ) • SQL for basic troubleshooting, validation, and metadata checks • Communication skills, analytical skills, structured problem-solving skills. • Storytelling, Partner, Stakeholder engagement experience • People leadership: talent development & engagement experience Good to Have (Preferred) • Exposure to scripting/automation (Python, Shell, PowerShell) for monitoring and support tasks About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!

About Motion 💡 Motion is creating the command center for creative strategists: an AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them uncover what's working, what's not, and ultimately ship more winning ads across platforms like YouTube, LinkedIn, Meta, and TikTok. Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and HexClad) and has analyzed over $14 billion in media spend. When leading brands want to understand their creative performance, they turn to us. Our founders have built successful companies before, but what we’re most proud of is who chose to build again with them. 10% of our team worked with our founders at their previous company and followed them to Motion. That kind of loyalty doesn’t happen by accident, it’s built on trust, strong culture, and a shared belief in what we’re creating. We're growing fast (2.5x year-over-year and now 70+ team members), our product is sticky, and with a recent $30M Series B raise, we're just getting started. We're building the future of creative intelligence and are looking for talented people to help us get there! 🚀 About the role: 🔎 As a Platform Expert at Motion, you'll be at the forefront of our customer engagement. You will make sure our customers can find the info they need when they need it and have a friendly face to reach out to when things come up. We want our Platform Experts to feel like a friendly & helpful teammate vs. a ticket taker. 👋 Whether interacting with curious prospects or established clients, this role is the face of Motion in Slack and our in-app chat. 🔗 You’ll also be the key connector between our engineering and customer success teams ensuring issues are resolved and client feedback is heard. How you'll make a difference: - Help our clients resolve any issues or questions through slack, in-app chat, and email. Proactively troubleshoot client issues and work with our developers to implement solutions. - Customer communication is about 80% via Intercom and 20% via Slack - Fin AI can fully resolve about 50% of customer inquiries - Customer support team handles about 40% of inquiries - Fin AI escalation to customer support team: ~10% - Be the source of truth for internal technical questions. You know the platform’s capabilities (and the best workarounds) better than anyone! - Advocate for clients by translating recurring themes and feedback into actionable product ideas. - Effectively communicate deeper bugs with our engineering team and provide prompt updates to the customer throughout the resolution process - Own our knowledge base. Based on your conversations, build helpful, easy-to-follow guides to answer common questions. Our customers are some of the sharpest in the DTC space and love to find info on their own! Tools: - Intercom - Retool - Linear for submitting tickets - Slack - Claude to troubleshoot issues Who you are: - Resourceful, self-starter that is endlessly curious and excited to learn and teach. - 3+ years of customer facing technical support experience (motivated, passionate, hungry) - You notice the little things and are constantly curious. You ask the right questions and always try to find workarounds when facing roadblocks. - You bring a positive, infectious energy to all interactions and love helping people! - Comfortable use of AI on a daily basis - You have the ability to thrive in a fast-paced environment with evolving requirements and priorities Bonus: Understanding of the importance of creative in the paid media landscape What you'll love about Motion 💜 - Competitive compensation package: We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend. - Growth that speaks for itself: Motion has strong product-market fit, 2.5x YoY growth, second-time founders with deep industry knowledge, and $30M in Series B funding to fuel our momentum. - Training & development: We have comprehensive onboarding to prepare you to be an expert in our industry and will build an individualized learning plan once you’re fully ramped. - Expertise & autonomy: You’ll learn to become a marketing expert and have the autonomy to make decisions and influence our output. - A culture of collaboration & transparency: We value chatting through opinions over top-down decisions, maintain transparency across the organization into decision-making processes, and ensure your voice will be heard if you have any feedback. - Remote-first with hybrid flexibility: We're a remote-first company with team members spanning Canada, the U.S., and beyond, but also have office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work. - Team connection: To stay connected in a virtual workspace, we get together at least once yearly for a company-wide offsite (this year, we spent a week by the lake in Muskoka, Canada!) - Virtual: Day-to-day, we use Roam, an AI-powered virtual office platform that fosters spontaneous collaboration, drop into meetings or quick chats, and interact with colleagues for a simulated, "live" digital headquarters. - In-person: Outside of the option to go to one of our offices, our team gets together for a team offsite once/year, and we have a company retreat every summer. We closed out 2024 with a $30M Series B raise and strong signals from our customers. In 2025, we built the foundational capabilities our customers rely on, setting the stage for what's to come. In 2026, we’re building forward from that foundation, taking what we learned to market in a deeply AI-native way. The direction is clearer, the stakes are higher, and there’s a lot left to build. 🌎 A note on location: Motion is a fully remote company but we’re looking for someone based in Canada or the United States who can work with significant overlap to ET working hours.