• Provide administrative support for Davies Life & Health (DLH) Lloyds block of business in the processing and management of insurance claims. • Manage client data and reports, verifying information for new claim submissions. • Maintain claim systems and assist in the preparation and review of client reports. • Handle medical reimbursements for accidents. • Provide support for claim adjusters and managers in the claim evaluation process by preparing form packets and gathering and verifying proof of loss documentation. • Handle client communication and ensure accurate records in compliance with company procedures and regulatory requirements.

Role Description Please note, this is a part-time seasonal position running from May-September 2026. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers. - Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email. - Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues. - Documenting frequently asked questions and preparing knowledge-based content. - Documenting requirements and user stories for production issues and feature requests. Qualifications - A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs. - Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests. - Ensures that the customer is successful using our product and has a great experience doing so. - Eager to join at the ground level, knowing there is room for growth. Requirements - Strong customer service and analytical skills are a must. - Comfortable helping customers via phone support. - Ability to diagnose and explain complex solutions to technical and non-technical audiences. - Ability to quickly learn computer software and operating procedures. - Proficient in Microsoft Office Suite or related software. - Previous experience with SaaS or payments industry preferred, but not mandatory. - Flexible work schedule; must be able to work on weekends. - Knowledge and passion for the dance industry. - Excellent communication (written and verbal) and time management skills. - Proven track record of outstanding performance and achieving goals. - Success-driven, works well in a team and enjoys a dynamic and changing environment. Benefits - Medical, dental, and vision insurance options. - 100% Employer paid short/long term disability. - Basic Life. - 401(k) option with company match up to 4%. - Flexible paid personal/vacation time built on mutual trust and accountability. - 10 sick days annually. - 10 company paid holidays. - 6 weeks paid parental leave. - Pet Insurance. - Medical Travel Benefits. - Infertility Benefits. - Teladoc. - Employee Assistance Program. - Wellness Benefits & Engagement Platform.

NeoWork is seeking detail-oriented and proactive Tier 1 Player Support Specialists to support a fast-growing mobile gaming partner. In this role, you will handle player inquiries through chat and email, helping resolve issues, answer questions, and ensure a smooth player experience. This is a non-voice, high-volume support role in a fast-paced and performance-driven environment. You will work with structured workflows, internal tools, and SLAs to investigate and resolve player concerns while maintaining clear and empathetic written communication. We are looking for individuals who are comfortable navigating data-heavy systems, enjoy problem-solving, and have a strong interest in gaming or player behavior. This role is ideal for someone who thrives in operational environments and takes ownership of their work. Responsibilities - Player Support: Respond to player inquiries via chat and email in a timely and professional manner - Issue Resolution: Investigate and resolve player concerns, including account issues, gameplay questions, and technical problems - Case Documentation: Accurately log and document all interactions in internal systems following established workflows - Data Navigation: Work within multiple tools and dashboards to gather information and troubleshoot issues - SLA Adherence: Meet response time, resolution time, and quality metrics in a performance-driven environment - Escalation Handling: Identify and escalate complex or sensitive issues to higher support tiers when needed - Quality Communication: Deliver clear, empathetic, and concise written responses in English - Process Compliance: Follow structured processes and contribute to maintaining operational consistency

• Player Support: Respond to player inquiries via chat and email in a timely and professional manner • Issue Resolution: Investigate and resolve player concerns, including account issues, gameplay questions, and technical problems • Case Documentation: Accurately log and document all interactions in internal systems following established workflows • Data Navigation: Work within multiple tools and dashboards to gather information and troubleshoot issues • SLA Adherence: Meet response time, resolution time, and quality metrics in a performance-driven environment • Escalation Handling: Identify and escalate complex or sensitive issues to higher support tiers when needed • Quality Communication: Deliver clear, empathetic, and concise written responses in English • Process Compliance: Follow structured processes and contribute to maintaining operational consistency