• Player Support: Respond to player inquiries via chat and email in a timely and professional manner • Issue Resolution: Investigate and resolve player concerns, including account issues, gameplay questions, and technical problems • Case Documentation: Accurately log and document all interactions in internal systems following established workflows • Data Navigation: Work within multiple tools and dashboards to gather information and troubleshoot issues • SLA Adherence: Meet response time, resolution time, and quality metrics in a performance-driven environment • Escalation Handling: Identify and escalate complex or sensitive issues to higher support tiers when needed • Quality Communication: Deliver clear, empathetic, and concise written responses in English • Process Compliance: Follow structured processes and contribute to maintaining operational consistency

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Pursuant to Section 20 C.F.R. 656.10, you are hereby notified that an application for Alien Employment Certification will be filed by Takeda Pharmaceuticals USA, Inc. for the following job opportunity: JOB LOCATION: Exton, PA POSITION: DD&T Customer 360 Product Owner POSITION DESCRIPTION: Takeda Pharmaceuticals USA, Inc. is seeking a DD&T Customer 360 Product Owner with the following duties: responsible for shaping and implementing Customer 360 product strategic engagement vision across U.S. stakeholders leveraging data, digital, and technology to deliver according with company’s value creation framework; partner and engage with commercial stakeholders across all U.S. business units (USBU) to understand customer [i.e., health care professionals, health care organizations, patients and payors) engagement strategies and tactics; develop and implement a strategy for launching and scaling the USBU Customer 360 Data Product providing all interaction data as an integrated view available to USBU and enterprise consumers; take accountability for engagement data in the company ecosystem leveraging and enforcing operating model inclusive of external providers and internal process and system owners; proactively improve and deliver trusted, high-quality customer data to consuming systems for execution and analytics; drive implementation and ongoing operations of data quality for the product ensuring best practices and systems to proactively identify and resolve issues for establishing confidence and driving awareness; effectively govern interaction data pertaining to the various data domains via common frameworks and agreed upon patterns and tools; serve as the central point of contact to data consumers; support Insights & Analytics teams (business) as data product customers to harmonize digital analytics and insights; partner closely with Next Generation Engagement on Omnichannel strategies and tactic enablement; collaborate with Data, Digital & Technology partners and Subject Matter Experts (SMEs) within the Enterprise to exploit innovative customer data opportunities; liaise with change management SMEs to develop clear and compelling training or communication materials to propel change initiatives. Up to 10% domestic travel required. Up to 60% remote work allowed. REQUIREMENTS: Master’s degree in Biotechnology, Biochemistry, or related field, plus 4 years of related experience. Prior experience must include: implement HCP 360 (HCP Master) solution for Oncology brands by integrating pharma commercial datasets including IQVIA Claims, Customer (Healthcare Professionals, Healthcare Organization, Payers and Patients), Product, Sales, Activity (Veeva) and marketing data using Python, PySpark, AWS Cloud and Dataiku; implement HCP focused omnichannel digital engagement solution by building data engineering & machine learning pipelines using Customer digital engagement data (Veeva, Adobe, Google Analytics, Banner Ads, Emails, media, and social); implement data quality checks, develop comprehensive reports to proactively monitor data trends for machine learning (ML) models and implement process automation strategies to optimize Omnichannel Product solutions; collaborate with Pharma commercial business teams, external vendors/agencies, and product teams (Model N) to support pharmaceutical contracting, chargeback/rebate processing and price reporting operations; partner with Model N product team to enhance product platform, features, address issues and prioritize new functionalities/improvements through change management using agile/waterfall methodologies; design and develop front-end interfaces, backend systems, data models, data warehouse reporting solutions to integrate upstream and downstream systems using Informatica, Oracle, Tableau and Python; experience in life sciences, healthcare, or pharma commercial domain. Full time. $153,600 to $263,300 per year. Competitive compensation and benefits. Qualified applicants can apply at https://jobs.takeda.com. Please reference job # R0155875. EOE Any individual may provide documentary evidence bearing on this application, with information on available workers and information on wages and working conditions, to the Certifying Officer, U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue, NW, Room N-5311, Washington, DC 20210. Locations Exton, PA Worker Type Employee Worker Sub-Type Regular Time Type Full time

Job DetailsJob Location: Remote MO - KANSAS CITY, MO 64111Job Title: Customer Service Representative – Part time Schedule: Monday – Friday 10:00AM – 2:00PM CST Location: Remote Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative (part-time). Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway’s Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business. Expected Outcomes and Requirements: Gateway is hiring a Part-Time Customer Service Representative to play a critical role in supporting Gateway’s industry leading customer experience. The CSR will be the frontline in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways: Showcase Gateway’s core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity. Respond to customer inquiries received by phone, email, chat, and text. Resolve customer questions and issues related to order status, billing, and technical troubleshooting. Contribute to key company metrics including customer net promotor score, ticket resolution rate and time, and results of call feedback surveys. Effectively communicate Gateway’s product and service offering. Inform and follow standard processes and procedures including documenting customer tickets and calls notes. QualificationsThe successful candidate will bring the following to the table: Excellent verbal and written communication skills. Capability to solve complex interpersonal problems. Demonstrated calm and collected demeanor under pressure and stress. Strong follow-up skills, accuracy, and attention to detail. Excellent customer service skills, including positive phone demeanor. Exceptional attendance and punctuality. Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook). High school diploma or equivalent. Ability to work independently and make sound decisions. Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas. Must have flexibility in scheduling to meet the needs of the business.

Job DetailsJob Location: Remote MO - KANSAS CITY, MO 64111Job Title: Customer Service Representative – Part time Schedule: Monday – Friday 10:00AM – 2:00PM CST Location: Remote Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative (part-time). Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service. Gateway’s Beliefs About People: Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business. Expected Outcomes and Requirements: Gateway is hiring a Part-Time Customer Service Representative to play a critical role in supporting Gateway’s industry leading customer experience. The CSR will be the frontline in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways: Showcase Gateway’s core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity. Respond to customer inquiries received by phone, email, chat, and text. Resolve customer questions and issues related to order status, billing, and technical troubleshooting. Contribute to key company metrics including customer net promotor score, ticket resolution rate and time, and results of call feedback surveys. Effectively communicate Gateway’s product and service offering. Inform and follow standard processes and procedures including documenting customer tickets and calls notes. QualificationsThe successful candidate will bring the following to the table: Excellent verbal and written communication skills. Capability to solve complex interpersonal problems. Demonstrated calm and collected demeanor under pressure and stress. Strong follow-up skills, accuracy, and attention to detail. Excellent customer service skills, including positive phone demeanor. Exceptional attendance and punctuality. Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook). High school diploma or equivalent. Ability to work independently and make sound decisions. Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas. Must have flexibility in scheduling to meet the needs of the business.