Role Description Please note, this is a part-time seasonal position running from May-September 2026. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers. - Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email. - Working directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues. - Documenting frequently asked questions and preparing knowledge-based content. - Documenting requirements and user stories for production issues and feature requests. Qualifications - A detail-oriented, self-learner who enjoys troubleshooting software issues and providing clients with solutions that meet their business needs. - Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests. - Ensures that the customer is successful using our product and has a great experience doing so. - Eager to join at the ground level, knowing there is room for growth. Requirements - Strong customer service and analytical skills are a must. - Comfortable helping customers via phone support. - Ability to diagnose and explain complex solutions to technical and non-technical audiences. - Ability to quickly learn computer software and operating procedures. - Proficient in Microsoft Office Suite or related software. - Previous experience with SaaS or payments industry preferred, but not mandatory. - Flexible work schedule; must be able to work on weekends. - Knowledge and passion for the dance industry. - Excellent communication (written and verbal) and time management skills. - Proven track record of outstanding performance and achieving goals. - Success-driven, works well in a team and enjoys a dynamic and changing environment. Benefits - Medical, dental, and vision insurance options. - 100% Employer paid short/long term disability. - Basic Life. - 401(k) option with company match up to 4%. - Flexible paid personal/vacation time built on mutual trust and accountability. - 10 sick days annually. - 10 company paid holidays. - 6 weeks paid parental leave. - Pet Insurance. - Medical Travel Benefits. - Infertility Benefits. - Teladoc. - Employee Assistance Program. - Wellness Benefits & Engagement Platform.

NeoWork is seeking detail-oriented and proactive Tier 1 Player Support Specialists to support a fast-growing mobile gaming partner. In this role, you will handle player inquiries through chat and email, helping resolve issues, answer questions, and ensure a smooth player experience. This is a non-voice, high-volume support role in a fast-paced and performance-driven environment. You will work with structured workflows, internal tools, and SLAs to investigate and resolve player concerns while maintaining clear and empathetic written communication. We are looking for individuals who are comfortable navigating data-heavy systems, enjoy problem-solving, and have a strong interest in gaming or player behavior. This role is ideal for someone who thrives in operational environments and takes ownership of their work. Responsibilities - Player Support: Respond to player inquiries via chat and email in a timely and professional manner - Issue Resolution: Investigate and resolve player concerns, including account issues, gameplay questions, and technical problems - Case Documentation: Accurately log and document all interactions in internal systems following established workflows - Data Navigation: Work within multiple tools and dashboards to gather information and troubleshoot issues - SLA Adherence: Meet response time, resolution time, and quality metrics in a performance-driven environment - Escalation Handling: Identify and escalate complex or sensitive issues to higher support tiers when needed - Quality Communication: Deliver clear, empathetic, and concise written responses in English - Process Compliance: Follow structured processes and contribute to maintaining operational consistency

• Player Support: Respond to player inquiries via chat and email in a timely and professional manner • Issue Resolution: Investigate and resolve player concerns, including account issues, gameplay questions, and technical problems • Case Documentation: Accurately log and document all interactions in internal systems following established workflows • Data Navigation: Work within multiple tools and dashboards to gather information and troubleshoot issues • SLA Adherence: Meet response time, resolution time, and quality metrics in a performance-driven environment • Escalation Handling: Identify and escalate complex or sensitive issues to higher support tiers when needed • Quality Communication: Deliver clear, empathetic, and concise written responses in English • Process Compliance: Follow structured processes and contribute to maintaining operational consistency

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Pursuant to Section 20 C.F.R. 656.10, you are hereby notified that an application for Alien Employment Certification will be filed by Takeda Pharmaceuticals USA, Inc. for the following job opportunity: JOB LOCATION: Exton, PA POSITION: DD&T Customer 360 Product Owner POSITION DESCRIPTION: Takeda Pharmaceuticals USA, Inc. is seeking a DD&T Customer 360 Product Owner with the following duties: responsible for shaping and implementing Customer 360 product strategic engagement vision across U.S. stakeholders leveraging data, digital, and technology to deliver according with company’s value creation framework; partner and engage with commercial stakeholders across all U.S. business units (USBU) to understand customer [i.e., health care professionals, health care organizations, patients and payors) engagement strategies and tactics; develop and implement a strategy for launching and scaling the USBU Customer 360 Data Product providing all interaction data as an integrated view available to USBU and enterprise consumers; take accountability for engagement data in the company ecosystem leveraging and enforcing operating model inclusive of external providers and internal process and system owners; proactively improve and deliver trusted, high-quality customer data to consuming systems for execution and analytics; drive implementation and ongoing operations of data quality for the product ensuring best practices and systems to proactively identify and resolve issues for establishing confidence and driving awareness; effectively govern interaction data pertaining to the various data domains via common frameworks and agreed upon patterns and tools; serve as the central point of contact to data consumers; support Insights & Analytics teams (business) as data product customers to harmonize digital analytics and insights; partner closely with Next Generation Engagement on Omnichannel strategies and tactic enablement; collaborate with Data, Digital & Technology partners and Subject Matter Experts (SMEs) within the Enterprise to exploit innovative customer data opportunities; liaise with change management SMEs to develop clear and compelling training or communication materials to propel change initiatives. Up to 10% domestic travel required. Up to 60% remote work allowed. REQUIREMENTS: Master’s degree in Biotechnology, Biochemistry, or related field, plus 4 years of related experience. Prior experience must include: implement HCP 360 (HCP Master) solution for Oncology brands by integrating pharma commercial datasets including IQVIA Claims, Customer (Healthcare Professionals, Healthcare Organization, Payers and Patients), Product, Sales, Activity (Veeva) and marketing data using Python, PySpark, AWS Cloud and Dataiku; implement HCP focused omnichannel digital engagement solution by building data engineering & machine learning pipelines using Customer digital engagement data (Veeva, Adobe, Google Analytics, Banner Ads, Emails, media, and social); implement data quality checks, develop comprehensive reports to proactively monitor data trends for machine learning (ML) models and implement process automation strategies to optimize Omnichannel Product solutions; collaborate with Pharma commercial business teams, external vendors/agencies, and product teams (Model N) to support pharmaceutical contracting, chargeback/rebate processing and price reporting operations; partner with Model N product team to enhance product platform, features, address issues and prioritize new functionalities/improvements through change management using agile/waterfall methodologies; design and develop front-end interfaces, backend systems, data models, data warehouse reporting solutions to integrate upstream and downstream systems using Informatica, Oracle, Tableau and Python; experience in life sciences, healthcare, or pharma commercial domain. Full time. $153,600 to $263,300 per year. Competitive compensation and benefits. Qualified applicants can apply at https://jobs.takeda.com. Please reference job # R0155875. EOE Any individual may provide documentary evidence bearing on this application, with information on available workers and information on wages and working conditions, to the Certifying Officer, U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue, NW, Room N-5311, Washington, DC 20210. Locations Exton, PA Worker Type Employee Worker Sub-Type Regular Time Type Full time