• Champion the Clinical User: Make understanding our coaches and doctors your number one priority. Conduct immersive research to uncover unmet needs, and use those insights to design tools that genuinely make their jobs easier and more effective. • Drive In-Depth Product Thinking: Look beyond isolated features to understand the entire clinical ecosystem. Design holistic, interconnected user journeys that seamlessly bridge desktop/web and mobile touchpoints, anticipating edge cases and systemic impacts before they happen. • Generate Prolific, High-Craft Output: Produce immaculate user journey maps, wireframes, prototypes, and high-fidelity specs at a massive scale and rapid pace. Speed is essential, but it must never compromise the exquisite quality and precision of your visual and interaction design. • Act as a "Chaos Pilot": Operate effectively in high-velocity, ambiguous environments. Embrace ruthless prioritization and triage by rapidly identifying critical design debt and operational bottlenecks, solving them with highly polished, foundational design work. • Influence Without Authority: Drive a cohesive, user-first mindset across product, engineering, and clinical teams. Clearly articulate your design rationale and align disparate groups around a shared vision, even amidst competing priorities. • Innovate with AI: Leverage modern design techniques and developments in AI/ML (including LLM-augmented experiences) to streamline complex clinical workflows through elegant, intuitive interfaces. • Other duties as assigned

Job Description We are seeking a Designer for GM’s dealer and customer-facing digital experiences that support the full vehicle lifecycle – from order tracking and delivery scheduling to digital onboarding and early ownership. This is a hands-on, product design role focused on designing experiences that power vehicle sales, inventory management, and customer interactions across dealer tools, and customer platforms. Your scope extends beyond the point of sale into the critical first months of ownership, helping customers understand, adopt, and get the most value from their vehicle and its embedded software – while contributing to a cohesive, modern vision for GM’s end-to-end digital ownership experience. What you’ll do - Design dealer-facing digital products including inventory management, sales tools, reporting dashboards and customer facing workflows for onboarding including: - Track vehicle order status Schedule and manage vehicle delivery Complete digital onboarding into their vehicle and services Learn and adopt vehicle features embedded software during early ownership - Translate complex dealer workflows into clear, intuitive, and efficient interfaces - Collaborate closely with Research, Product, Engineering and Design Systems teams to ensure your designs are feasible, scalable and aligned to design systems. - Create high-fidelity prototypes, wireframes and interaction models that communicate intent, enable rapid iteration, and exemplify design excellence - Advocate for consistency, accessibility, and usability across all dealer tools and customer interfaces - Mentor and collaborate with other designers to raise design quality and influence design practices across the organization - Support business and product teams in prioritizing design solutions based on business impact and dealer needs How success is defined - Customers can confidently track, receive, and onboard into their vehicle with minimal friction - Early ownership experiences that drive feature adoption, satisfaction and long-term engagement - Dealer tools that feel cohesive, efficient and aligned with customer-facing experiences to enable sales and track inventory - A design team producing reference-quality work that raises the bar across GM - Strong cross-functional alignment, with design recognized as a driver of product strategy and outcomes Your skills & abilities (Required qualifications) - Bachelor’s degree in Design, HCI, Interaction Design, graphic design, or equivalent professional experience - Experience in designing remarkable products where craft, interaction, language and structure shape the experience - Proven ability to design for complex digital products, with experience shaping direction in ambiguous or undefined problem spaces - 5-7+ years of product design experience with a portfolio demonstrating hands-on, high-fidelity work and clear product impact - Exceptional craft, taste, and judgment across interaction, content, and system design - Track record of setting quality standards or creating design exemplars adopted across teams. Demonstrated experience leading through original thinking expressed in design work, using craft to shape direction, elevate quality, and align cross-functional partners - Proficiency in Figma and excellent communication and collaboration skills, with the ability to influence senior partners through design work - Comfort operating as a design authority without direct ownership, influencing through craft and clarity What will give you a competitive edge - 5+ years of experience in the automotive industry, design agencies, or technology companies, contributing to hardware and software experiences that shape how people interact with products. - Experience contributing to or advancing the consistency of design systems across products and platforms. - Strong understanding of accessibility and inclusive design standards, with a track record of creating experiences that meet or exceed best practices. This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. This job may be eligible for relocation benefits. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

• Own End-to-End Design: Lead the full design lifecycle (research, ideation, wireframing, prototyping, testing, visual design, implementation support) for features on the Skin Gambling and Casino Platform, from concept to launch and iteration. • Create Features from Scratch: Conceptualize, design, and validate innovative new features that meet user needs and business objectives within the iGaming context. • Develop Intuitive User Flows: Design seamless, efficient, and engaging user journeys for complex gambling mechanics (e.g., betting processes, wallet management, game discovery, promotions). • Produce High-Fidelity UI: Craft visually compelling, on-brand, and user-friendly interfaces using advanced Figma capabilities (components, variants, auto-layout, interactive prototypes with Smart Animate). • Rapid Prototyping & MVP Delivery: Quickly develop interactive prototypes and Minimum Viable Products (MVPs) under tight deadlines to validate concepts and facilitate fast iteration. • Align Design with Business Goals: Ensure all design solutions directly support core business objectives, KPIs, and the unique commercial drivers of the Skin Gambling/Casino platform. • Utilize UX Metrics: Define, track, and analyze key UX metrics (CSAT, CES, NPS, Time on Task, Error Rate, SUS) to measure design effectiveness and identify areas for improvement. • Conduct User Research & Testing: Plan and execute appropriate user research (where feasible within constraints) and usability testing to validate designs and gather insights specific to the gambling audience. • Build & Maintain Design Systems: Develop, document, govern, and evolve a scalable, consistent, and accessible design system for the platform to ensure efficiency and coherence across all products. • Ensure UI Consistency: Champion and enforce design system usage and visual consistency across all features and platforms. • Document Design Specifications: Create clear and detailed design specifications, assets, and guidelines for seamless handoff to the engineering team. • Design & Analyze A/B Tests: Create distinct design variations, collaborate on hypothesis development, and analyze results of A/B (split) and multivariate tests to optimize user experience and business outcomes. • Validate Design Hypotheses: Use data from tests, analytics, and user feedback to validate or refute design assumptions and guide iterative improvements. • Collaborate Cross-Functionally: Work closely with Product Managers (including the CPO), Engineers, Marketing, Stakeholders, and the Head of Design to define requirements, align on vision, and ensure the feasibility and quality of implementation. • Present & Justify Design Solutions: Articulate design rationale, process, and decisions to stakeholders and team members, backed by research, data, and best practices. • Facilitate Design Workshops: Lead collaborative sessions (e.g., design sprints, brainstorming) to solve complex problems and align the team.

• Partner with Product, Design, and Growth teams to shape strategic initiatives with sharp user insights • Plan and execute qualitative and mixed-methods research to answer critical product questions • Coach Designers on research best practices to empower more impactful, scalable research across the org • Identify gaps in our current research ops and improve tooling, workflows, and documentation • Champion a culture of learning, helping us stay close to our customers and move with confidence