• Supervisar calidad de pruebas (internas y proveedores) • Definir estrategia de pruebas y automatización • Aprobación de calidad previo a despliegues (Go/No-Go) • Gestión de defectos end-to-end • Coordinación de UAT con usuarios • Generación de métricas (cobertura, defectos, MTTR) • Identificación de mejoras continuas en QA • Interacción directa con negocio / Product Owner

• Collaborate closely with software engineers to define, implement, and improve test strategies for web applications • Design, develop, and maintain comprehensive test plans and test cases for UI and end-to-end testing • Build and maintain robust automated test suites using Playwright • Validate web application functionality across browsers, devices, and screen sizes (cross-browser and responsive testing) • Integrate automated tests into CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI) to ensure continuous quality • Work with product managers and stakeholders to understand requirements and ensure adequate test coverage • Identify, reproduce, document, and track defects using tools such as Jira with clear and actionable reports • Set up, manage, and maintain test environments that closely mirror production environments • Promote best practices in quality assurance and contribute to continuous improvement initiatives. • Helping recruit and mentor engineers for our growing team in Vietnam.

- Execute day-to-day quality activities supporting patient support program processes, case management documentation, and call documentation - Perform quality reviews of evaluated calls, documentation, and service outputs to ensure compliance with sponsor-approved procedures and work instructions - Provide real-time quality guidance and issue identification to support consistent and compliant program execution - Participate in client audits as needed. - Participate in the maintenance and execution of the Quality Management System (QMS) for the patient support program - Author, review, and update quality-related SOPs, work instructions, monitoring tools, and quality plans - Ensure documentation meets pharmaceutical sponsor, regulatory, and inspection-readiness standards - Support compliance with applicable laws and regulations, including HIPAA, state privacy requirements, and FDA post-marketing expectations - Participate in inspection readiness activities through document preparation, procedure review, and quality risk assessments - Partner with Compliance and Legal teams to evaluate quality and compliance risks related to patient services - Provide quality oversight for adverse event (AE), product complaint (PC), and special situation intake and documentation - Ensure safety-related data is accurately captured, documented, and escalated in accordance with sponsor and SOP requirements - Support pharmacovigilance activities through quality trending, issue escalation, and procedural enhancements - Assist with safety-related inquiries, quality investigations, and inspection or sponsor requests - Identify quality issues, deviations, and trends through ongoing review and data analysis - Perform root cause analysis and support development and tracking of corrective and preventive actions (CAPAs) for the QA related CAPA’s - Recommend and implement process improvements to strengthen compliance, quality, and patient experience - Partner with Training teams to develop and maintain quality-focused onboarding and continuing education materials - Work with the Special Projects QAU team on improving the training program and content. - Provide direct feedback and coaching recommendations based on quality findings to QA Specialists, QA Team Leads and QA Supervisors - Support remediation efforts related to quality or documentation gaps - Serve as a quality subject matter expert for patient support program processes - Collaborate across functions to ensure changes are assessed for quality impact and implemented compliantly - Support new program launches from a quality perspective. - Assist with the development of Program Criteria and the review and approval process with operations and the client.

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica’s Quality Specialists play a key role in delivering consistent service excellence to members across all Contact Center interactions. This is achieved by recognizing and reinforcing exemplary service through quality evaluations. Quality Specialists identify individual and department-wide trends, as well as training and educational opportunities, through quality evaluations and Helpline call reviews. The Quality Specialist maintains accurate and up-to-date department reference materials to Contact Center staff, assisting them in resolving calls on the first contact. This role also involves utilizing the call recording system to evaluate calls and ensuring scoring consistency through regular calibration with the Quality team and the departments they support. Performs other duties as assigned. Required Qualifications - High school diploma or an equivalent combination of education and work experience - 2+ years of related work experience Preferred Qualifications - Experience working with Government and/or Commercial lines of business - Excellent written and verbal communication skills - Strong computer proficiency, with the ability to use multiple systems and software applications - Problem-solving and analytical skills to support timely and thorough issue resolution - Highly organized, with the ability to manage multiple priorities simultaneously This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. The full salary grade for this position is $37,600 - $64,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $37,600 - $56,385. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.