Mixlab

• Own Mixlab’s lifecycle marketing program end-to-end, including strategy, journey architecture, build, QA and ongoing optimization • Audit existing Iterable journeys and identify gaps, redundancies and optimization opportunities • Design and build automated journeys across the full customer lifecycle: welcome, activation, refill, win-back, loyalty and more • Develop segmentation strategies that personalize messaging based on species, medication type, purchase behavior and customer lifecycle stage • Establish a testing cadence (subject lines, send times, content, offers) and use results to continuously improve performance • Lead the expansion of Iterable beyond marketing communications to include transactional communications, managing IP warming and ensuring deliverability best practices are in place as the platform scales • Monitor and report on lifecycle program performance (open rates, click rates, conversion, repeat purchase rate, churn) and bring insights to the Director of Growth Marketing • Write, design and produce B2C email and SMS campaigns across OTC promotions, refill moments, product launches, seasonal campaigns and one-off consumer initiatives — with limited creative support, so comfort owning the full production process is essential • Maintain Mixlab’s brand voice across all lifecycle touchpoints • Collaborate with the Growth Marketing Manager to incorporate UGC, testimonials and product content into campaigns where relevant • Partner with the Director of Growth Marketing on campaign planning and calendar alignment • Own the end-to-end production of all consumer-facing email and SMS content — from writing copy to designing templates • Leverage AI tools to support and accelerate content production, ideation and campaign development • Track and report on lifecycle KPIs on a regular cadence, including journey performance, campaign results and contribution to retention metrics • Use Metabase and other BI tools to pull data and support performance analysis • Identify trends and surface actionable recommendations

Mixlab, the fast-growing veterinary compounding pharmacy, is hiring a Quality Associate. We are looking for a candidate who is obsessed with quality and is driven by an ability to #makeithappen for our customers and their furry (and scaly!) friends no matter what. You will be an integral part in helping us to ensure our nationwide quality operations run smoothly as we scale, and to make Mixlab a 100% dependable resource for our customers and veterinarians alike. This position will report to the Quality Manager. The role will assist with regulatory compliance and quality assurance across all sites. Responsibilities: - Assist with preparation for inspections by state boards, DEA, FDA, and accreditation boards (PCAB, NABP, etc) - Organizing and conducting internal quality system audits, playing an active role in external audits and regulatory inspections. - Assist in developing, reviewing, and maintaining Standard Operating Procedures (SOPs) for compounding, labeling, packaging, and dispensing. - Support adherence to USP <795>, <797> and <800>, VPP, and PCAB requirements where applicable to veterinary compounding. - Review and audit compounding logs, formulation worksheets, and beyond-use dating assignments for accuracy. - Develops, executes and analyzes QA reporting metrics, reports on quality issues and trends during monthly QMS meetings. - Qualification and validation procedures for equipment and processes. - Communicating with other team members to solve problems. - Following up with the appropriate channels when mistakes are found. - Performing other duties as requested, directed, or assigned. About You: - Bachelor’s degree in pharmaceutical sciences, chemistry, biology, or related field preferred; Certified Pharmacy Technician (CPhT) a plus - You have at least 1-3 years of experience working with a registered quality system in pharmaceutical production and/or manufacturing environment, FDA Good Manufacturing Practices and regulatory audits preferred. - You have very strong Microsoft Office Suite skills (Word, Excel, Outlook, etc) and ability to learn and operate other specific applications software. - You have strong oral and written communication skills, including making presentations, delivering training, writing/reviewing documentation, and working with auditors - You have the ability to read and understand complex regulations and requirements and develop pragmatic compliance solutions - You are a team player who can both take direction and show initiative as appropriate. - You are results-oriented, with an ability to manage multiple tasks simultaneously and expeditiously, have strong problem-solving skills and follow-through and a deep interest in working in the veterinary pharmaceutical space. - You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary - You LOVE PETS and their people! $20 - $23 an hour

Mixlab, a fast-growing veterinary compounding pharmacy, is seeking an Equine Territory Sales Manager- WEST to join our team! If you’re a customer-focused, empathetic sales professional passionate about personalized animal care, we want to hear from you. Our mission is simple: to provide exceptional care for animals and those who care for them through personalized products and exceptional experiences. As a key player in our growth, you’ll manage relationships with veterinary practices across the Western US, helping expand our impact. This is a remote role, and we’re accepting candidates in all timezones On target earnings: $117,000-$132,000 ($65,000-$80,000 base + $52,000 variable bonus) What You'll Do - Manage and grow a portfolio of equine veterinary accounts, focused primarily on acquisition of new clients and reactivation of existing accounts. - Exceed sales goals through strategic territory management, prospecting, and relationship building. - Own the full sales cycle, from outreach to onboarding to account management. - Engage with potential clients (veterinary hospitals, clinics, equine practitioners, and animal care facilities) through outbound calls, emails, and meetings. - Conduct needs analyses and present Mixlab’s personalized compounding solutions through in-person and virtual meetings. - Lead primarily web-based demonstrations of Mixlab’s proprietary software for new customers and occasional on-site visits of VIP clients. - Maintain expert knowledge of Mixlab’s offerings and effectively communicate our value proposition, including tailored solutions for equine medicine. - Stay updated on industry trends, competitor offerings, and regulatory requirements related to veterinary compounding, particularly in equine care. - Collaborate on sales and marketing materials while identifying opportunities for product expansion. - Maintain accurate customer data in CRM tools and track opportunities. - Represent Mixlab at trade shows and industry events, qualifying new leads. Who You Are - Bachelor’s degree (or equivalent) and a minimum of three years of experience in a relevant Sales/Marketing role. - Experience in the veterinary or equine industry - Experience demonstrating success in a full cycle sales role from prospecting to activation to account management. - Proficient in Google Suite products and other common business applications. - Experience managing a pipeline within CRM software tools; experience with HubSpot is a plus - Excellent communication skills, including email outreach, cold calling, and meeting facilitation. - A self-starter who thrives in a fast-paced, high-growth startup environment. - Highly results-driven with the grit and determination to exceed goals. - Exceptionally organized, with the ability to multitask and manage priorities. - Customer-focused with a positive, professional attitude - Passionate about making a difference in the lives of animals, their owners, and veterinary health professionals, including those specializing in equine medicine. Why You’ll Love Working at Mixlab - 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date - Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure - Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases - Company Stock Options - Pre-tax commuter benefits, dependent care, HSA and FSA - Employer-paid short and long-term disability leave, parental leave, and life insurance401k with $300/year match - Referral bonus payouts of up to $1,000 for a successful referral - Human and pet wellness benefits, including a $650/year allowance for routine pet care through Wagmo - Discounts on many items through PerkspotAnd more! About Mixlab - Mixlab launched in the fall of 2017 and is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we're able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy by focusing on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! $117,000 - $132,000 a year

Mixlab, a fast-growing veterinary compounding pharmacy, is seeking an Equine Territory Sales Manager- EAST to join our team! If you’re a customer-focused, empathetic sales professional passionate about personalized animal care, we want to hear from you. Our mission is simple: to provide exceptional care for animals and those who care for them through personalized products and exceptional experiences. As a key player in our growth, you’ll manage relationships with veterinary practices across the Eastern US, helping expand our impact. This is a remote role, and we’re accepting candidates in all timezones On target earnings: $117,000-$132,000 ($65,000-$80,000 base + $52,000 variable bonus) What You'll Do - Manage and grow a portfolio of equine veterinary accounts, focused primarily on acquisition of new clients and reactivation of existing accounts. - Exceed sales goals through strategic territory management, prospecting, and relationship building. - Own the full sales cycle, from outreach to onboarding to account management. - Engage with potential clients (veterinary hospitals, clinics, equine practitioners, and animal care facilities) through outbound calls, emails, and meetings. - Conduct needs analyses and present Mixlab’s personalized compounding solutions through in-person and virtual meetings. - Lead primarily web-based demonstrations of Mixlab’s proprietary software for new customers and occasional on-site visits of VIP clients. - Maintain expert knowledge of Mixlab’s offerings and effectively communicate our value proposition, including tailored solutions for equine medicine. - Stay updated on industry trends, competitor offerings, and regulatory requirements related to veterinary compounding, particularly in equine care. - Collaborate on sales and marketing materials while identifying opportunities for product expansion. - Maintain accurate customer data in CRM tools and track opportunities. - Represent Mixlab at trade shows and industry events, qualifying new leads. Who You Are - Bachelor’s degree (or equivalent) and a minimum of three years of experience in a relevant Sales/Marketing role. - Experience in the veterinary or equine industry - Experience demonstrating success in a full cycle sales role from prospecting to activation to account management. - Proficient in Google Suite products and other common business applications. - Experience managing a pipeline within CRM software tools; experience with HubSpot is a plus - Excellent communication skills, including email outreach, cold calling, and meeting facilitation. - A self-starter who thrives in a fast-paced, high-growth startup environment. - Highly results-driven with the grit and determination to exceed goals. - Exceptionally organized, with the ability to multitask and manage priorities. - Customer-focused with a positive, professional attitude - Passionate about making a difference in the lives of animals, their owners, and veterinary health professionals, including those specializing in equine medicine. Why You’ll Love Working at Mixlab - 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date - Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure - Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases - Company Stock Options - Pre-tax commuter benefits, dependent care, HSA and FSA - Employer-paid short and long-term disability leave, parental leave, and life insurance401k with $300/year match - Referral bonus payouts of up to $1,000 for a successful referral - Human and pet wellness benefits, including a $650/year allowance for routine pet care through Wagmo - Discounts on many items through Perkspot And more! About Mixlab - Mixlab launched in the fall of 2017 and is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we're able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy by focusing on quality and delivering the best customer experience - check out our Instagram and 5 star reviews across Google, Yelp, and Facebook! $117,000 - $132,000 a year

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing customer interactions and ensuring quality service in a fast-paced environment. - Manage inbound and outbound calls while providing quality customer service and using effective communication - Answer 50-70 incoming calls per 8-hour shift - Process new and refill prescription orders - Fax and/or call veterinarians for refill requests - Check voicemail and return customer calls - Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service - Inform patients of tracking status on their orders - Check and verify invoices/charges - Scan and file orders in appropriate folders - Read and understand prescription orders - Navigate multiple internal computer systems Qualifications - You must be a certified Pharmacy Technician - You have experience working in a data processing, fulfillment, or retail role. Veterinary experience is a plus. - You have a customer-focused (and in our case, a pet-focused!) mindset - You thrive in a fast-paced work environment - You are able to remain in a stationary position (sitting/standing) for prolonged periods of time - You are able to move boxes holding medications weighing up to 25lbs - You have excellent communication skills - both written and verbal - and are a collaborative, team-player - You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure - You have the ability to learn and adapt to new processes and procedures - You constantly strive to “wow” clients and patients - You have a strong sense of ownership and accountability - You are scrappy and resourceful - You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary - You have flexibility to work nights, weekends, and holidays - MUST LOVE PETS! Requirements - $21 - $24 an hour Benefits - Mixlab is committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. - Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities.

• Manage and grow a portfolio of equine veterinary accounts, focused primarily on acquisition of new clients and reactivation of existing accounts. • Exceed sales goals through strategic territory management, prospecting, and relationship building. • Own the full sales cycle, from outreach to onboarding to account management. • Engage with potential clients (veterinary hospitals, clinics, equine practitioners, and animal care facilities) through outbound calls, emails, and meetings. • Conduct needs analyses and present Mixlab’s personalized compounding solutions through in-person and virtual meetings. • Lead primarily web-based demonstrations of Mixlab’s proprietary software for new customers and occasional on-site visits of VIP clients. • Maintain expert knowledge of Mixlab’s offerings and effectively communicate our value proposition, including tailored solutions for equine medicine. • Stay updated on industry trends, competitor offerings, and regulatory requirements related to veterinary compounding, particularly in equine care. • Collaborate on sales and marketing materials while identifying opportunities for product expansion. • Maintain accurate customer data in CRM tools and track opportunities. • Represent Mixlab at trade shows and industry events, qualifying new leads.

The Director of Operations supports the Vice President of Operations & Compliance by leading day-to-day execution across supply chain, logistics, demand planning and general operational initiatives. This role acts as a key operational partner to pharmacy sites, providing project management support, cross-functional coordination, and hands-on assistance as business needs arise. The Director ensures operational plans are implemented effectively, escalates risks appropriately, and helps maintain compliance, service levels, and cost discipline across all Mixlab locations. Supply Chain and Inventory Management Responsibilities Manage monthly open-to-buy planning for APIs, commercial medications, and supplies across all Mixlab facilities (TX, FL, NY, CA, WI). Execute vendor negotiations and pricing initiatives in alignment with strategy set by the executive team. Maintain active vendor relationships and performance tracking, including vendor scorecards for critical suppliers. Support initiatives to reduce out-of-stock rates while minimizing waste, expirations, and unnecessary spend. Lead annual physical inventory counts and reconciliation efforts at each lab. Ensure pharmacy sites have the materials and supplies required to maintain service-level expectations. Partner with Finance, Lab Leadership, and Data teams on SKU growth planning, forecasting, and demand modeling. Oversee reverse logistics processes, including hazardous waste handling and expired drug removals. Manage and develop supply chain and logistics team members, ensuring clear task ownership and process consistency. Logistics & Packaging Responsibilities Support ownership of the shipping cost center, focusing on cost control, service reliability, and reporting. Manage day-to-day relationships with national, regional, and same-day carriers. Track and report on on-time delivery metrics for new scripts and refills, escalating risks or trends as needed. Audit shipping and fulfillment SOP adherence across labs and coordinate corrective actions. Oversee packaging execution, including cold-chain materials, inserts, and customer-facing components. Coordinate internal communications related to weather delays, carrier disruptions, and packaging updates. Partner with Licensing, Compliance, and Lab teams to ensure shipping practices meet regulatory requirements. Data & Operational Analytics Responsibilities Own operational data integrity for all operations including supply chain, inventory, and fulfillment metrics across all Mixlab pharmacy locations. Develop and maintain standardized dashboards and reporting for key performance indicators, including demand forecasts, inventory turns, fill rates, service levels, expirations, and shipping performance. Translate data from Flooffy, PK, and related systems into actionable insights for pharmacy leadership, Finance, and executive stakeholders. Partner with Ops and Finance teams to ensure alignment between operational reporting, financial forecasts, and executive dashboards. Identify data gaps, reporting inconsistencies, and process inefficiencies, and drive corrective actions to improve decision-making accuracy. ​​Serve as the operational liaison between pharmacy sites, Finance, Commercial, and Data teams to ensure demand signals are understood and acted upon consistently. Provide data-backed recommendations to the VP of Operations & Compliance regarding capacity planning, labor alignment, automation investments, and long-term infrastructure needs. Demand Planning & Forecasting Responsibilities Lead short- and medium-term demand planning in collaboration with Finance, Lab Leadership, and sales teams, incorporating seasonality, promotional activity, new SKU launches, and historical utilization trends. Support SKU rationalization, product lifecycle management, and growth planning through data-driven analysis. Convert demand forecasts into actionable supply plans, including inventory targets, safety stock parameters, and open-to-buy recommendations. Monitor forecast accuracy and bias, proactively adjusting planning assumptions to minimize stockouts, excess inventory, and expirations. Support scenario planning for demand surges related to weather events, disease outbreaks, marketing initiatives, holidays, or regulatory changes. Establish repeatable cadence for forecast reviews and demand reconciliation across sites, ensuring consistent execution and accountability. General Operations & Project Management Responsibilities Support the VP of Operations & Compliance by leading or coordinating operational projects across sites, including process improvements, system implementations, and workflow changes. Provide structured project management support, including timelines, task tracking, stakeholder coordination, and status reporting. Create reports from Flooffy and PK to assist decision makers in all sites. Serve as a day-to-day operational point of contact for pharmacy sites, escalating issues and risks appropriately. Provide hands-on operational support at sites as needed during periods of increased demand, audits, inspections, or remediation activities. Assist with operational readiness for regulatory inspections by ensuring processes, documentation, and site practices are executed as designed. Perform other operational duties as assigned by the VP of Operations and Compliance to support business continuity and evolving organizational needs. Minimum Qualifications You have 8-10 years of experience in operations, supply chain and logistics at a multi location pharmacy/ healthcare environment. MBA preferred but not required. Demonstrated ability to manage complex operational workflows and support cross-functional initiatives. Strong organizational and project management skills with attention to detail and follow-through. Ability to operate effectively in a fast-paced, regulated environment with shifting priorities. Collaborative, solutions-oriented mindset with a willingness to support sites hands-on when needed. What We Offer 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases Company Stock Options Pre-tax commuter benefits, dependent care, HSA and FSA Employer-paid short and long-term disability leave, parental leave, and life insurance 401k with $300/year match Referral bonus payouts of up to $1,000 for a successful referral Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo Discounts on many items through Perkspot And more! Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we're able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy.  Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook! We are committed to a workplace that thrives on inclusion, diversity, equity, and access (IDEA). As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Mixlab is also committed to hiring practices that support access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation for your application or interview, please contact the Mixlab Talent Acquisition team at talent@mixlabrx.com or call 929-207-2659. Pay ranges at Mixlab are based on competitive market data for our industry and company size. In addition to base pay, our total compensation package for full-time employees includes benefits and equity. We determine individual pay based on qualifications for the role, experience level, and skillset, and we expect offers made to candidates to fall throughout the range advertised.