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ICON plc logo
ICON plc

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Manager, Patient Recruitment

RecruitmentRecruitmentOtherRemoteSeniorTeam 10,001+Since 1990H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

131 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishGCP

Job Description

Manager, Patient Recruitment

ICON plc

• Responsible for study and PRR campaign specific training; liaising with internal stakeholders where required • Recognize, exemplify and adhere to ICON's values which center around our commitment to People Clients and Performance. • Expert knowledge of applicable ICON SOPs, ICH-GCP and applicable regulations • Expert knowledge of applicable ICON systems • Reporting on team and study PRR deliverables • Lead the development of training materials to support PRR, ASN and/or call center operations (Specific to department) • As needed provide oversight to more junior members of staff assigned to the study, this includes but not limited to delegation of tasks and ensuring accountability. • Communicate performance indicators of the department: number of leads, number of calls made, conversion rates to telescreen and booking, screen fail rate etc. • Ensure the integrity of the patient database(s) by performing quality control through automated reporting • Create a culture of process improvement with a focus on streamlining processes, adding value to our business and meeting client needs • Travel (approximately 20%) domestic and/or international and attendance at Bid Defense and Kick-off meetings as required.

Job Requirements

  • Bachelor’s degree in laboratory sciences, biology, or a related field is preferred, with extensive experience in patient recruitment
  • Proven experience in managing patient recruitment operations, including staff supervision, workflow optimization, and quality assurance.
  • Strong knowledge of regulatory requirements and best practices in operations, with a focus on compliance and safety.
  • Excellent leadership and communication skills, with a collaborative approach to working with cross-functional teams and stakeholders.
  • Detail-oriented, proactive, and adaptable, with a commitment to driving continuous improvement and ensuring high-quality laboratory services.

Benefits

  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

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