Girl Scouts of West Central Florida

• Provide exceptional customer service via phone and email • Manage data in the customer database accurately • Collaborate as a team to meet productivity goals • Facilitate the achievement of departmental core metrics • Communicate updates on cases • Log calls and cases throughout the workday • Monitor Customer Care dashboards • Contribute to the creation of Knowledge Articles to support other departmental needs

• Responsible for executing effective membership recruiting strategies via in-person presentations and phone calls • Increase girl and adult lead generation in assigned geographic areas • Present the benefits of Girl Scouting to potential members and adult volunteers • Assist with administrative work to prepare for recruitment events • Ensure Girl Scouting is available to a diverse population

• Represent the Girl Scout brand through consistent professional presence and communication methods. • Assists in achieving goals for girl and adult membership leads through implementing lead generation strategies via in-person presentations throughout North and Mid Pinellas County. • Presents the benefits of Girl Scouting to potential girl members and adult volunteers at schools, places of faith, community centers, afterschool programs, etc. by using established scripts as base presentation. • Registers girl members and adult volunteers as new Girl Scout members, including assisting new members through registration process on-site and processing memberships via credit card as advised by staff lead. • Assists with membership pipeline (from initial member interest to registration to troop placement) via phone, in-person, or online. • Assists with administrative work to aid in the preparation of the recruitment events and post event membership conversion as needed. • Communicates Girl Scout product features and benefits to potential members through primarily in-person communications. • Communicates the impact of Girl Scouts and its relevance to girls, adults, and local and national communities.