Company Description At Dr Reddy's "Good Health Can't Wait" Dr. Reddy’s in Milan, Italy is part of an established 40year pharma company with global success. This is an exciting time to join an established, enthusiastic, experienced, innovative, growing team with a robust pipeline and expected to deliver multiple successful commercial product launches in the next 5 years. Passionate about people and transformative medicines? Deeply motivated by delivering good health. Come build our team together! Diversity, Equity & Inclusion At Dr Reddy’s, we are deeply committed to building a diverse, equitable and inclusive workplace where everyone belongs and is valued for their contributions to the team. We are most interested in finding the best candidate for the role and are open to exploring candidates with a less traditional background. Job Description Dr.Reddy's is seeking a dynamic Product Specialist who will be responsible for promoting biotherapy products to physicians within the fields of Rheumatology and Oncology. This role requires a deep understanding of biotherapy products, their benefits, and their applications in treating rheumatic and oncologic conditions. The Product specialist will build and maintain strong relationships with the specialists in the target, ensuring they are well-informed about the latest advancements and benefits of biotherapy products. Being aware of the specificities of the products in Dr Reddy’s portfolio. Responsibilities: 1. Product Promotion: • Promote biotherapy products to rheumatologists, oncologists, and other physician in the target. • Conduct product presentations and demonstrations to the physicians. 2. Relationships Management: • Build and maintain strong relationships with key opinion leaders (KOLs) in scope. • Provide ongoing support and information to the physicians in scope regarding biotherapy products. • Organize and participate in medical conferences, seminars, and workshops. 3. Market Analysis and Reporting: • Monitor market trends, competitor activities, and industry developments in the fields of Rheumatology and Oncology. • Provide regular reports on promotion activities, market conditions, and customer feedback. 4. Educational Support: • Educate physicians on the benefits and proper use of biotherapy products. • Provide scientific and technical information to support the safe and effective use of biotherapy. • Assist in the development of educational materials and programs for physicians. 5. Compliance and Ethics: • Ensure all activities comply with local, national, and international regulations and company policies. • Maintain high ethical standards in all interactions with healthcare professionals and stakeholders. Qualifications Education: Bachelor + 2Yrs degree in Life Sciences or a related field. Advanced degree is a plus. Experience: Minimum of 10 years of experience in medical sales in the fields of Rheumatology and Oncology. Knowledge: Deep understanding of biotherapy products, their regulatory environment, and their clinical applications. Skills: • Excellent communication and presentation skills. • Strong analytical and problem-solving abilities. • Ability to build and maintain professional relationships. Additional Requirements: • Willingness to travel extensively within the assigned territory in France. • Valid driver's license. • Ability to work independently and as part of a team. This role is ideal for a motivated individual with a passion for advancing healthcare through innovative biotherapy products. If you have the expertise and drive to excel in this field, this position offers a rewarding opportunity to make a significant impact on patient care. Additional Information Benefits Offered At Dr Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr Reddy’s are on par with the best industry standards. Our Work Culture Ask any employee at Dr Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. - Job Family: Sales - Sub Job Family: Sales General - Preferred type of working: Remote - Years of Experience: 1 - 3 - Business unit: EUG

Role Description We are looking for a Care Support Specialist I to join our Nevada team. This is a remote position. Working closely with clients, caregivers, and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Every Day You Will: - Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests. - Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations. - Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys. - Input accurate data entry of sensitive information. - Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance. - Screen patients and caregivers for additional programs and benefits to enhance their lives. - Maintain reliable work schedules. - Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship. - Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner. - Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner. - Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more. - De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution. - Adhere to a revolving monthly client service and compliance standard. - Effectively input and update the case file and account data within CRMs. - Manage call dashboards and reporting to assist in managing assignments. Qualifications - Previous experience in a Customer Service environment. - At least 1 year of experience in high-volume inbound call center or contact center environment. - Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint. - A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience. - Ability to organize, set priorities, and manage time effectively. - Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types. - Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully. - Attention to detail in reviewing records. - Ability to meet and/or exceed targets/metrics. - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Requirements - Two years of relevant experience in a healthcare call center or contact center environment (nice-to-have). - Healthcare/startup experience (nice-to-have). - Bilingual in Spanish, or other languages, desired (nice-to-have). - Experience in HR Service center is preferred (nice-to-have). Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career.

• Support customers using a leading US consumer tax software platform through inbound phone and chat support • Help customers navigate tax software and complete next steps • Assist customers with locating prior-year returns, amendments, and account information • Answer product and "how-to" questions • Troubleshoot login, account, and basic technical issues • Use scripts, workflows, and knowledge base articles to resolve customer concerns • Escalate more complex tax or technical questions to the appropriate team • Maintain accurate notes and case documentation • Handle sensitive financial and personal information securely • Deliver professional, empathetic customer support at all times

Role Description The Owner and Guest Support Associate Advisor supports both owners and guests by delivering empathetic, first-contact resolution to their requests. In this role, you will provide guidance and solutions across a variety of booking and account-related needs, ensuring a seamless experience for Evolve customers. You will balance customer and business needs while managing booking changes, account updates, and policy-related inquiries. Additionally, you will leverage your customer service expertise to handle daily support interactions, de-escalate sensitive situations, and drive positive outcomes for owners, guests, and partners. What you’ll do - Interact directly with owners and guests through multiple communication channels to discover their needs and provide thorough and accurate answers and solutions. - Advise customers on Evolve and distribution site processes and policies, including cancellations, guest reviews, and damage protection. - Partner and de-escalate with customers to resolve sensitive issues. - Support owners and service partner requests, including cancellations, booking adjustments, and listing and account updates. - Process guest booking requests, including cancellations, optional guest fees, and date transfers. - Support department goals such as first contact resolution and service levels by meeting set performance standards. - Support with additional owner and guest tasks, as needed by the business. Qualifications - 2+ years experience in a customer service role with a proven track record of goal achievement and the ability to deliver an excellent customer experience. - Ability to be intentional with your time and work in a remote environment. - Detailed: Committed to thorough execution of work, completing tasks accurately and completely. - Coachable: You have a learner’s mindset, are open to and apply feedback from peers and leaders, and strive to develop both personally and professionally. - Collaborative: You show respect in interactions with and about teammates and work proactively with others to build professional relationships and solve customer issues. - Strong communicator: You are able to effectively and clearly seek understanding and articulate information, ideas, and needs to internal and external stakeholders. - Resourceful: You proactively solve customer problems in a way that balances the business and customer needs. - Resiliency: You have an open mind and enthusiasm for change as well as the grit to work regularly with customers who are upset. - Experience working in Salesforce preferred. - Multitasking skills and good organizational abilities. Requirements - We support our customers 365 days a year, including nights, weekends, and holidays. You must be willing and able to work assigned schedules to meet business needs. Compensation - For this role, the pay rate is $19.23 per hour. Benefits - Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. - 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. - Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance. - Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. - Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. - World-class onboarding programs, learning, and development resources to help you grow your impact. - Employee Resource Groups celebrating our diverse communities at Evolve.