Role Description RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the workflow through the reading center is maximized. This is a 100% remote position working 40 hours per week. Shifts are Monday-Friday from 10:00am to 6:30pm EST, with rotating weekends and holidays. Essential Functions and Accountabilities: - (95%) Radiology Support - Field requests from Radiologists to effectively resolve issues through client contact or integration of the IT support team. - Deliver client satisfaction through effective resolution of client calls. - Answer inquiries, resolving problems, fulfilling requests, and database queries. - Efficient drafting of X-Rays and verification of cross-sectional exams. - Efficient remediation of studies on the RSS exceptions work list. - Effective execution of critical finding and super-stat requests. - Focus on assigned duties in a high volume client service center. - Utilize multiple information systems to verify the availability of diagnostic information. - Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources. - Own issues through verified resolution. - Establish effective working rapport with the clinical team including physicians. - Build effective working relationships and a positive working environment with teammates. - Generate process improvement ideas and proactively act on ideas. - (5%) Other duties as assigned. Qualifications - Required: High school diploma or GED. - Preferred: - An associate or bachelor degree in business or healthcare administration or other related field. - 1 year of experience in a healthcare setting or customer service role. - Radiology Certification a plus. Benefits - Medical, dental and vision insurance. - 401k with company match. - Life and disability insurance. - Tuition reimbursement. - Adoption assistance. - Pet insurance. - PTO and holiday pay. - Many more benefits (based on eligibility).

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. - Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling). - Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls. - Create bug reports to escalate to engineering. - Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product. - Act as a "feature champion" to educate the product & engineering teams about users' needs. - Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. What does the schedule look like? For this position, we are aiming to service customers across North American timezones. This role will follow a five-day schedule that might include one weekend day to ensure coverage.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. What you will be working on? As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. - Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling). - Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls. - Create bug reports to escalate to engineering. - Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product. - Act as a "feature champion" to educate the product & engineering teams about users' needs. - Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. What does the schedule look like? For this position, we are aiming to service customers across North American timezones. This role will follow a five-day schedule that might include one weekend day to ensure coverage.

• Managing enquiries received via 1300 number, email, and integrated platforms • Resolving queries at first contact using sound judgment and process knowledge • Progressing valuation jobs through effective coordination and task management • Communicating clearly, empathetically, and professionally • Supporting a culture of accountability, continuous improvement, and quality service