• Managing enquiries received via 1300 number, email, and integrated platforms • Resolving queries at first contact using sound judgment and process knowledge • Progressing valuation jobs through effective coordination and task management • Communicating clearly, empathetically, and professionally • Supporting a culture of accountability, continuous improvement, and quality service

Position: Technical Support Specialist - NetApp Job Description: Our Story: We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs. Role Summary: Technical Support Specialist - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization. This is a fully remote vacancy. Key Responsibilities: - Ensure operational continuity of NetApp systems on-premises or in the cloud. - Execute centralized deployment services. - Handle customer tickets in a professional way as per Arrow’s ways of working. - Provide monthly activity reports to customers. - Respond to system alerts, support tickets, and customer change requests. - Serve as the technical advisor and point of contact for customers. - Collaborate with internal teams and NetApp support to ensure a high-quality customer experience. - Stay updated on industry trends, emerging technologies, and the NetApp roadmap . - Participate in the on-call rotation to cover 24x7 service continuity. Required Qualifications: - Degree or equivalent training in Information and Communication Technology (ICT). - Minimum 15 years of experience on NetApp products support and administration. - Strong background of Storage infrastructure platforms. - Familiarity with cloud technologies such as Azure, AWS, or Google Cloud. - Understanding of ITIL and/or Agile methodologies is a plus. - Excellent communication skills with the ability to convey technical details to non-technical stakeholders. - Role model for his team mates in both technical aspects, customer handling and professional attitude. - Team player. - Capable of working both independently and within an international team. - Strong organizational skills with the ability to prioritize and meet deadlines. - Proficiency in Portuguese, Spanish and English. #LI-JC1 Location: PT-Portugal - Remote Time Type: Full time Job Category: Engineering and Technology

Imagine yourself… - Growing your expertise and expanding your skillset with every project. - Owning your ambition and fueling your career growth. - Joining a colorful company with a proven track record of success and an exciting future ahead. It’s all possible with a role at X-Rite Pantone, the global leaders in color science and technology. X-Rite Pantone, a Veralto company, provides complete end-to-end color management solutions for clients in every industry where color matters. At X-Rite Pantone, you’ll deftly blend the art and science of color to help customers inspire, select, measure, formulate, communicate and match color so that users get color right the first time, every time. And along the way, you’ll build a vibrant career through rich skill-building opportunities, on-the-job learning, and coaching and training that supports your continued development and growth. OUR BENEFITS: - Comprehensive benefits package (medical, dental, vision & more) eligible on day 1 of employment - Annual bonus as well as annual salary review - Permissive paid time off policy emphasizing flexibility and trust - 14 paid Holidays! - Training and development opportunities - 401K savings plan + company match - Tuition reimbursement - Paid Parental Leave - Veralto Wellbeing Program, with rewards - Employee Assistance Program (legal, financial, and counselling resources) We are seeking a Technical Support Representative to be based remotely in the Eastern or Central Time Zone. This job is a unique opportunity to: Perform duties while meeting established team & individual goals (including but not limited to): - Response time – average time to respond to a customer inquiry - Resolution time – average time to resolve a customer issue - 1st time resolution rate - % of customer contact resolved during the first contact - Lead generation – identify sales opportunities for customer to upgrade In this role, a typical day will look like: - Provide quality verbal and written external communication within forms and via email with X-Rite’s customers, dealers, authorized service centers, and subsidiaries. - Internal communication will include working with the sales force, Credit, Materials, Shipping, Engineering, and IT departments to provide reliable and timely service to X-Rite’s customers. - Manage customer relationship with regard to calibration, operation, and troubleshooting of the instruments and software, via specified programs. - Use specified computer applications to interpret, verify, enter, maintain, and follow orders through the system, to ensure accurate and expeditious processing. - Raise issues to management when they can’t be easily resolved using standard procedures. - Promote teamwork and positive interaction within and between teams and other departments. Work directly with the 2nd level Support Team: - Escalating customer issues to the 2nd level team when necessary - Provide feedback to the 2nd level team on new issues and potential new or updated Knowledge Base (FAQ) information - Attend training sessions with 2nd level team to gain additional product and industry knowledge The essential requirements of the job include: - High School diploma with a minimum of 3 years of technical customer service experience; Associate's or Bachelor's degree preferred - Ability to learn and understand technical product and software applications. - Proven interpersonal, verbal and written communication skills, and organizational skills for frequent internal and external customer contact. Fluency in a foreign language is a plus. - Must be proficient with computers, use of PC, data entry, and word processing. Experience with call center phones is a plus. - Must have ability to work effectively in a team environment. This job is also eligible for bonus/incentive pay. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. X-Rite Pantone is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $55,000 - $60,000 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments. The role also includes researching claims, documenting interactions, and assisting team members as needed. Essential Job Functions - Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. - Provide clear, accurate, and timely responses to information requests. - Document all calls in Chronolog by summarizing key points of each conversation. - Return messages from designated voicemail boxes. - Read, interpret, and apply plan documents, new amendments, and updates for multiple clients. - Meet with clients as needed to assist with questions about their health benefit plans. - Support team members and cross‑functional partners as requested. - Log faxed claims and enter fax information into Chronolog. - Return misdirected claims to the appropriate provider. - Assist members with navigating the website. - Meet or exceed company standards for quality and production. - Maintain punctual and reliable attendance. - Support claim information research and identification. - Assist with provider record maintenance tasks. - Index claims and correspondence batches. - Complete responsibilities assigned for specific client groups. - Aid in employee training and cross‑training. - Research and prepare refund documentation. Quality Assurance Measurements - Consistently meet or exceed company standards for production, quality, and audit performance. Minimum Education - High school diploma or GED required. Minimum Experience - Basic computer and customer service experience. - Excellent verbal and written communication skills. - Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software. - Minimum typing speed of 45 wpm. - Strong listening skills and attention to detail. - Basic mathematical competency. - High interpersonal skills and the ability to work collaboratively. - Ability to organize and recall large amounts of detailed information. - Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations. - Professional attitude with the ability to project a positive image in all work environments. - Commitment to privacy and confidentiality standards. - Flexibility to work under pressure and meet deadlines. - Strong problem‑solving abilities with professionalism and patience. About Allegiance by Cigna Healthcare Since 1981, Allegiance by Cigna Healthcare has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management. With a high‑touch approach to member and client service, Allegiance supports some of the nation’s most innovative health benefit strategies. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.