• Work closely with business stakeholders and technical teams to ensure the ServiceNow solutions meet business needs • Collaborate with business stakeholders to gather and analyze requirements • Document and translate business requirements into functional specifications • Assist in the mapping of existing processes to ServiceNow solutions • Map business processes and identify opportunities for process optimization • Ensure that ServiceNow solutions align with industry best practices and the organization's goals • Propose improvements and automation to enhance efficiency • Work closely with the development and technical teams to ensure successful solution delivery • Maintain communication with business stakeholders to ensure alignment and satisfaction • Stay updated with ServiceNow features and best practices to recommend system improvements

• Lead the design, configuration, and deployment of HRSD solutions on the ServiceNow platform • Design and implement ServiceNow HRSD solutions, including HR Case Management, Employee Service Center, HR Service Catalog, Knowledge Management • Configure and customize HR workflows and lifecycle events • Build and maintain HR catalog items, forms, and automated workflows • Develop integrations with HR systems • Implement and manage HR data security • Configure notifications, SLAs, and reporting dashboards • Troubleshoot and resolve platform and workflow issues • Collaborate with stakeholders to translate HR requirements into scalable solutions

• Design, develop, and configure ServiceNow solutions across CSM and ITSM environments • Build scalable workflows, automations, and platform customizations within ServiceNow • Develop and maintain custom applications, integrations, and Service Portal functionality • Configure and support Flow Designer, workflows, subflows, and automation logic • Create and maintain client scripts, business rules, script includes UI policies, UI actions, and ACLs • Design and manage data models including custom tables, relationships, and CMDB integrations • Develop integrations using REST APIs, spokes, import sets, and transform maps • Collaborate with architects, stakeholders, and delivery teams to translate business requirements into technical solutions • Participate in troubleshooting, optimization, and platform enhancement efforts • Support enterprise-level implementations while maintaining development best practices and platform scalability

• Lead technical architecture, system design, and ensure developers follow standards. • Design and implement flexible, scalable data models and guide data migration from legacy systems. • Architect and configure solutions in Proven Optics , SPM , and GRC modules. • Provide technical leadership, mentor developers, and conduct peer code reviews. • Oversee system upgrades, patches, and collaborate with administrators on platform improvements. • Translate business requirements into detailed technical designs. • Troubleshoot complex issues, implement bug fixes, and perform root cause analysis. • Certified professional that leads architecture consulting efforts; with a focus on sun setting of older technologies, and the strategic implications regarding current and future organization landscape. • Perform hands on advanced technical development work as required. • Provide technical leadership, and designing platform architectures for a Cloud environment. • Design/develop new software products, major enhancements. • Lead a large development team in the design of highly complex software systems. • Acts as highest-level technical expert, addressing problems of systems integration, compatibility, and multiple platforms. • Performs feasibility analysis on potential future projects. • Plan/execute application releases through Production/Pre-production. • Implement/manage a continuous integration/delivery pipeline.