Role Description Our Commercial Technology Manager plays a critical role in enabling a high-performing Commercial organization by advancing the commercial technology ecosystem, optimizing growth and customer success processes, and supporting strategic commercial initiatives through technology, report design, and analytics. This role serves as the bridge between commercial business strategies and technology, ensuring commercial systems are optimized, integrated, and aligned to drive efficient revenue retention and growth. The ideal candidate brings deep commercial process and systems expertise across commercial tools, strong analytical rigor, and the ability to translate business needs into well-architected technology solutions. This position can be remote and reports directly to the EVP of Commercial Operations. - Serve as the strategic owner of the commercial technology ecosystem, ensuring systems are scalable, well-integrated, and aligned to business strategy. - Drive strategic projects that create meaningful improvements in commercial process efficiency and efficacy from concept through execution, including requirements gathering, system design, testing, and rollout. - Define and optimize the commercial systems architecture, including integrations, data flows, automation, and governance across platforms to maximize system value. - Own sales process design from a systems and workflow perspective, ensuring technology enables streamlined execution and data integrity. - Design and implement scalable reporting infrastructure enhancements, including dashboards, data models, and automated reporting to support forecasting, performance tracking, and strategic decision-making. - Develop and execute commercial analytics strategies, including sales targeting, segmentation, pre-sales discovery, and marketing performance measurement. - Partner with Growth, Customer Success, Marketing, Finance, and Data teams to translate business requirements into new technical solutions, ensuring alignment between systems and operational needs. - Identify gaps and risks in current systems and proactively explore, test, and recommend new technologies and capabilities to enhance commercial effectiveness. - Lead vendor management for commercial technologies, including performance monitoring and contract optimization. - Evaluate, implement, and optimize commercial technologies, ensuring strong adoption, ROI, and integration within the broader tech stack. - Enable Commercial teams through training, documentation, and change management to maximize adoption and effective use of tools. - Collaborate with Revenue Operations to sustain a high performing commercial technology infrastructure. - Present technical concepts, system strategies, and analytical insights clearly to both technical and non-technical stakeholders, across all levels of leadership. Qualifications - Bachelor's degree, or equivalent professional experience. - 5+ years of experience in sales operations or revenue operations roles. - Deep understanding of commercial systems architecture, integrations, and data flows across platforms. - Familiarity with healthcare buying dynamics of health plans and provider organizations. - Strong analytical and data acumen with the ability to turn data-based recommendations into scalable technology solutions that drive measured business outcomes. - Track record of driving continuous improvement through commercial process and technology enhancements. - Exceptional verbal and written communication skills with the ability to create polished and clear messages appropriate for all levels of internal stakeholders, across technical and non-technical stakeholders. - Proven ability to synthesize stakeholder perspectives, sales + customer success best practices, and commercial technology into optimal systems requirements and design. - Experience deploying new commercial systems and system changes, including change management, training, and support. - Strong attention to detail and commitment to professional, high-quality deliverables. - Demonstrated self-starter with strong planning, organization, and problem-solving skills. - Ability to drive continued improvement in a fast-paced, sometimes ambiguous environment. Requirements - Experience working within a healthcare technology organization (preferred). Competencies - Manages Ambiguity & Complexity: Works through situations where factors of direction are not certain; comfortable working through change and can act on decisions without the total picture; researches the root cause of problems and collaborates with multiple sources to solve them. - Balances Stakeholders & Manages Conflict: Anticipates and balances the needs of multiple stakeholders and multiple projects; delivers fair and flexible response to stakeholder needs; handles conflict situations to resolution effectively and professionally. - Communicates Effectively: Exchanges ideas, knowledge, and data so that the message is received and understood with clarity and purpose; leverages emotional intelligence to adapt to the emotions and intentions of others. - Cultivates Innovation: Creates new, useful, and unique ideas to improve the organization; encourages creative thinking to drive innovation among the team. - Situational Adaptability & Flexibility: Adapts approach in real time to respond to different situations; thinks quickly and readily adapts behavior in the moment. - Strategic Mindset: Anticipates future trends and potential roadblocks, creating strategies to drive results; evaluates risks and rewards from all perspectives to make informed decisions. Benefits - Competitive salary based on your experience and skills. - Bonus Potential (based on role and is discretionary). - 401k plans. - Comprehensive Medical, Dental, and Vision insurance plans. - Tax-free Dependent Care Account. - Life insurance, short-term, and long-term disability. - Excellent PTO policy. - Great work-life balance environment. - Strong supportive teams.

• Serve as the primary liaison between Operations Finance and Supply Chain teams, ensuring alignment on in-year Purchase Price Variance (PPV) management and annual Standards Roll activities • Facilitate regular communication and collaborative problem-solving between Finance and Supply Chain leadership to resolve cost-related discrepancies and conflicting priorities • Develop and maintain shared cost performance dashboards and reporting that serve both Finance and Supply Chain stakeholder needs • Drive alignment on quarterly and annual cost standard updates, ensuring consistency and accuracy across programs and commodities • Own the day-to-day management and continuous improvement of the product cost standards setting process • Establish and maintain governance frameworks, timelines, and quality control mechanisms for annual standards roll activities • Identify process inefficiencies and bottlenecks; develop and implement improvements to enhance speed, accuracy, and stakeholder engagement • Lead or co-lead the annual Long Range Plan (LRP) Product Cost process, ensuring alignment between demand forecasts and cost projections • Support the development of cost forecasts that account for market trends, supplier dynamics, and internal cost drivers • Interface between Finance and Supply Chain to identify and surface leading indicators of product cost risk and opportunity • Monitor supplier performance, market conditions, and commodity cost trends to anticipate cost pressures • Develop early warning metrics and dashboards that enable proactive cost management • Lead analysis of tariff impacts on product costs, supply chain, and sourcing strategy across programs and commodities • Assess and quantify the financial impact of tariff changes, trade policy shifts, and regulatory developments • Evaluate alternative sourcing and supply chain strategies to mitigate tariff exposure • Monitor rare earth element (REE) and critical material price volatility; assess impact on product costs and supply chain risk • Manage the mechanics and execution of annual Standards Roll activities, including communication, scheduling, and quality assurance • Identify variances between standard and actual costs; investigate root causes and recommend corrective actions

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• Lead and mentor a specialized team of senior fraud investigators and analysts, guiding case investigations and building team capability. • Own the resolution of complex, high-risk, or executive- escalated fraud cases, making final decisions in ambiguous scenarios. • Analyze fraud signals and trends, translating insights into platform-level controls, rules, and policies. • Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures. • Develop and present clear investigative reports and fraud intelligence summaries to AirCover leadership and cross-functional partners. • Support operational queue work during surge periods, ensuring service excellence and platform integrity.