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Field Service Engineer Team Leader
Location
Remote
Posted
72 days ago
Salary
$86.4K - $137.9K / year
Seniority
Mid Level
Job Description
Field Service Engineer Team Leader
General Motors
Role Description This position does not require the employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers dealerships within the Northeast Region, including: - Maine - Vermont - New Hampshire - New York - Connecticut - Rhode Island - Massachusetts - New Jersey - Pennsylvania The selected candidate must live within the territory, defined as any of the listed states, or relocate into the territory. Relocation may be provided. What You'll Do - Achieve performance goals through CAP objective development and employee reviews. - Provide monthly performance updates (FSE Dashboard). - Host operational and performance review meetings with management. - Serve as the primary contact for Regional Aftersales Field Team members on FSE issues. - Analyze data on FSE operations and generate management reports. - Assist FSEs with complex cases requiring additional intervention. - Train and manage FSEs, coordinating training on new product features and techniques. - Review regional cases for quality and timeliness, providing coaching as needed. - Foster relationships with Regional Management to improve product quality. - Manage expense reports and procure necessary tools for FSE operations. Qualifications - Proven leadership experience in managing a team. - 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair. - Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook). - Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management. - Track record of maintaining high customer satisfaction across multiple locations. - Experience in creating and delivering specialized training, with the ability to work autonomously. Requirements - Associate or bachelor’s degree in engineering or automotive technology. - Current certifications in the following Automotive Service Excellence (ASE) Tests: - A1-A9, plus Master Technician certification - T1-T8, plus Master Technician certification - L1-L4 certification - Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools. - Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications. Benefits - Medical, dental, vision - Health Savings Account - Flexible Spending Accounts - Retirement savings plan - Sickness and accident benefits - Life insurance - Paid vacation & holidays - Tuition assistance programs - Employee assistance program - GM vehicle discounts - Bonus potential based on company performance, job level, and individual performance Compensation The salary range for this role is ($86,400 - $137,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Travel Requirements The selected candidate will be required to travel at least 50% or more on a frequent basis. Additional Information This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
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About Us: Veritas Solutions Group is a growing company in the evolving field of building commissioning and complex system startup, and we strive to make buildings work better. Specializing in the optimization of complex building systems, our team's diversified skill set provides value to our clients from the design stages of new construction all the way through operating existing buildings. Our consulting group provides a full array of commissioning services for both new and existing buildings, and our technical services group provides start-up services on complex HVAC equipment from a wide range of manufacturers. The Veritas team consists of experienced industry-leading professionals, focused on logistical, energy and cost-effective solutions to our clients. Summary: The HVAC Chiller Service Technician – Traveling is a remote based opportunity that will specialize primarily in the start-up and commissioning process for a variety of chiller technologies. Most commonly, these chillers will be serving the Data Center sector. Secondarily, this technician will also work on other HVAC equipment, such as air handlers, custom DX equipment, and packaged rooftop systems. The candidate must be able to independently troubleshoot and repair HVAC systems, be dependable, and have good customer service skills. This role would serve our customers across the nation, requiring approximately 80% travel. Requirements: - 5+ years of solo field experience with commercial heating and air conditioning--specifically focused on chiller equipment. (Journeyman) - Must also have knowledge of commercial air-conditioning, heating, water source heat pumps & rooftop packaged HVAC systems. - Ability to travel independently to jobsites as needed, booking own travel as needed. - Advanced knowledge of refrigeration. - Controls background a plus. - EPA certification - MUST have a clean driving record. Estimated Salary: $60/hourly - $75/hourly, based on experience and skills. Veritas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Perform installation, servicing, and repair of material handling systems, including conveyors, palletizers, and robots. • Troubleshoot and repair electrical and mechanical systems with minimal supervision. • Program and service Allen Bradley PLCs using Rockwell Software. • Follow detailed work instructions and collaborate with engineering teams to update or amend outdated instructions. • Continuously improve training guides and documentation for both internal teams and customers. • Provide on-site customer training on equipment usage, troubleshooting, and basic repair procedures. • Ensure customer satisfaction by promptly addressing any challenges related to equipment delivery and installation. • Diagnose and repair complex technical issues • Perform preventive maintenance on equipment • Provide technical support and guidance to customers • Collaborate with crossfunctional teams to resolve customer issues • Maintain accurate records of service activities and customer interactions
Serás responsable de la capa de IA de un agente de voz en tiempo real en producción — incluyendo el motor de conversación, el pipeline basado en eventos y los workflows del agente. Nivel: Mid–Senior Etapa: Producto en fase temprana (con clientes reales) Modalidad: Mayormente remoto Stack: OpenAI Realtime API · Python · AWS Arquitectura: Basada en eventos Idiomas: Inglés (obligatorio) · Español (comunicación interna) SOBRE EL ROL No buscamos un perfil tradicional de IA. Este rol está enfocado en construir sistemas en producción, NO en entrenar modelos, hacer experimentos o analizar datos. Trabajarás: - De forma autónoma en modalidad asíncrona, con sincronización semanal - Siendo responsable de tu servicio de IA de extremo a extremo: código, pruebas, CI/CD y despliegue - Participando en decisiones de arquitectura (alineadas con el equipo antes de implementar) - Construyendo para usuarios reales con estándares altos desde el inicio Aunque es un producto en etapa temprana, los estándares no lo son: se espera código limpio, documentación sólida y pruebas como práctica habitual. El inglés es obligatorio para código, documentación y comunicación. NO ES UN PERFIL ADECUADO SI Tu experiencia principal está en: - Ciencia de datos (modelos, estadística, experimentos) - Ingeniería de ML (pipelines de entrenamiento, despliegue de modelos) - Prompt engineering únicamente (herramientas no-code) - Investigación en IA (papers, teoría, benchmarks) REQUISITO OBLIGATORIO (NO NEGOCIABLE) Debes haber llevado a producción un producto real de IA de voz o audio en tiempo real. Debes tener experiencia directa con la OpenAI Realtime API, incluyendo: - Ciclo de vida de sesiones - Flujo de eventos - Manejo de fallos Si esto es nuevo para ti, no apliques. EL SISTEMA QUE LIDERARÁS Un agente de voz con IA en producción construido sobre OpenAI Realtime API: - Arquitectura basada en eventos (trigger pipeline respuesta) - Conversación en tiempo real + clasificación de intención + captura de datos estructurados - Orquestación de workflows con Relevance AI Serás responsable de ambas capas: - Integración de IA - Arquitectura de workflows y prompting Tú construyes, tú eres dueño, tú despliegas. No hay hand-offs. RESPONSABILIDADES 1. Integración con OpenAI Realtime API - Gestionar el ciclo completo de sesiones (creación, tokens, eventos, cierre) - Manejar fallos (sesiones caídas, errores de secuencia, timeouts, reconexión) - Optimizar continuamente: - Calidad de voz - Latencia - Naturalidad de la conversación 2. Arquitectura e Infraestructura (Event-driven) - Diseñar y mantener el pipeline basado en eventos - Garantizar confiabilidad, observabilidad y manejo robusto de errores - Ser responsable del stack completo: - CI/CD - Infraestructura - Despliegues en múltiples entornos 3. Workflows de Agentes y Prompting - Diseñar workflows multi-paso en Relevance AI: - Clasificación - Enrutamiento - Uso de herramientas - Captura de datos - Construir prompts, function calling y lógica condicional - Crear nuevos workflows desde cero - Documentar y proponer arquitecturas antes de implementar 4. Calidad, Testing y Documentación - Escribir y mantener pruebas con pytest (obligatorio) - Aplicar estándares de calidad: - Linting con ruff - Controles en CI antes de cada merge - Monitorear: - Calidad de conversaciones - Confiabilidad de eventos - Costos de API - Documentar todo en inglés - Proponer cambios relevantes y alinearlos antes de ejecutar REQUISITOS Obligatorios (no negociables) - Experiencia en producción con OpenAI Realtime API - Python sólido (async/await, arquitectura limpia, pytest) - Diseño de sistemas basados en eventos - Function calling de LLM en producción - Diseño de workflows de agentes (multi-paso, con estado) - AWS: - Lambda - API Gateway - DynamoDB - SAM - SSM - Gestión completa de CI/CD (GitHub Actions, pipelines, despliegues) - Inglés fluido (oral y escrito) - Español (comunicación interna) Deseable - Experiencia con Relevance AI o similares - Fundamentos de WebRTC (SDP, ICE, signaling) - FastAPI, Pydantic v2, httpx, Mangum - Docker, ruff, freezegun - Experiencia en startups STACK TECNOLÓGICO Core: OpenAI Realtime API · Python 3.11 · FastAPI · httpx · Pydantic v2 · Mangum Infraestructura: AWS Lambda · API Gateway · DynamoDB · SSM · SAM · S3 Herramientas: GitHub Actions · Docker · pytest · ruff · Relevance AI FORMA DE TRABAJO - Trabajo asíncrono con sincronización semanal - Alta autonomía y responsabilidad - Alineación antes de implementar - Ejecución rápida después de acordar Por favor envía tu CV con el link de tus repositorios y tu expectativa salarial al correo admin@worldengineeringcorp.com Correos sin estos datos no se tendrán en cuenta...
Sr Field Service Technician – Material Handling Equipment (100% Travel)
HoneywellHoneywell is an award-winning Fortune 100 company that aims to make the world a more sustainable, cleaner, secure, productive, and connected place with the help of its innovative t
Honeywell is seeking a Senior Field Service Technician to join our field service team. In this role, you will be responsible for the successful on-site installation, servicing, and repair of complex material handling equipment and systems, including conveyors, palletizers, and robots. If you're passionate about troubleshooting, problem-solving, and working with advanced technology, this is the perfect opportunity for you. This position involves extensive travel throughout the Central Midwest region, primarily covering metropolitan areas such as Columbus, OH; Indianapolis, IN; Chicago, IL; Cleveland, OH; Cincinnati, OH; Detroit, MI; and Milwaukee, WI, with occasional nationwide travel as needed. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation Business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
