• Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution. • Establish a formal governance model with client. • Conduct regular stakeholder meetings, maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders • Develop a continuous product education and awareness program and deliver training sessions as required. • Set and track customer success criteria for deployment. Develop and manage action plan to ensure projects remain on track. • Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution • Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering

• You define and take responsibility for end-to-end HR IT architectures — from developing the target architecture to implementation in complex SAP HCM and SuccessFactors landscapes • In presales and proposal phases you act as a sparring partner for decision-makers and develop viable, future-proof solution strategies • You make architectural decisions, establish guardrails for project teams and ensure solutions are scalable, integrable and sustainable • You design hybrid system landscapes (On-Prem & Cloud), own integration scenarios (e.g., SAP BTP, CPI, APIs) and support HR transformations end-to-end • Identifying new opportunities and strategically developing existing client relationships are part of your remit; you actively contribute your expertise to grow our business • Managing proposal processes, drafting architectural concepts for tenders and producing reliable effort estimates are also part of your responsibilities

Your role at DynatraceWhat’s the role? As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers and completing RFIs & RFPs. You will also work across teams including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs and marketing. About you: To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: - An excellent team player, with the ability to work across all disciplines. - Excellent communication and presentation skills, with the ability to communicate technical value into business value. - Previous 3 – 5 years of experience with observability or application performance management technologies and techniques. - Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. - Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed. - Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable. - Must be able to travel up to 30% of the time Responsibilities: - Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business. - Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. - As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. - Present Dynatrace’s vision to our customers C-suite executives. - Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. - Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. - Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs. - Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). - Position might be filled at a higher level based on candidate experience. What will help you succeedMinimum Requirements: - Bachelor’s degree in Computer Science or equivalent education or experience required. - 3 years of experience within the observability space. Preferred Requirements: - Experience with web technologies such as HTML, CSS, and JavaScript. - Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. - Advance knowledge of Operating Systems (OS) including Windows and Linux. - Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. - Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. - Experience with automation like Ansible, Puppet, Terraform, etc. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and RewardsEqual Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

HJ Staffing is seeking a visionary Solutions Architect to bridge the gap between business needs and IT capabilities. In this role, you will design and analyze technology solutions that address complex healthcare business challenges, ensuring they deliver measurable value through robust architecture and modern cloud integrations. What You Will Do - Architectural Design: Analyze and design end-to-end solutions, including data integrations, application components, and detailed technology specifications for network, compute, and storage. - Cloud & Hybrid Infrastructure: Define deployment configurations for on-premises and cloud-based systems (AWS, Azure, or Google Cloud). - Legacy Transformation: Lead strategic migrations from legacy systems to modern, scalable solutions while identifying and eliminating technical debt. - Integrations Mastery: Capture and lead complex data integrations using HL7, FTP, and APIs to ensure seamless interoperability. - Cross-Functional Collaboration: Engage face-to-face with business partners, clients, and IT teams to develop budgets, timelines, and technical blueprints. - Solution Integrity: Work across multiple teams to ensure security, performance, maintainability, scalability, and reliability are embedded in every solution. - Vendor Integration: Partner with external vendors to integrate their products and services into the proposed architectural ecosystem. What You Will Bring - Experience: 10+ years in application support and deployment; 5+ years specifically focused on healthcare data integration is highly preferred. - Education: Bachelor’s degree or 6 years of equivalent professional experience. - Industry Context: Direct experience within a Health Plan or Managed Care Organization is required. - Technical Mastery: Proficiency in system modeling and diagramming tools; experience architecting highly available systems with load balancing and horizontal scalability. - Compliance: Strong understanding of HIPAA, PHI, and PCI compliance standards. - Preferred Tools: Hands-on experience with Jiva and HRP is a significant advantage. You Will Be Successful If: - You are an expert communicator capable of translating business specifications into technical requirements for all levels of management. - You have a deep understanding of healthcare workflows and can align technology with business objectives to maximize ROI. - You are a lifelong learner who quickly adapts to new technologies and emerging cloud frameworks. - You thrive in a collaborative, fast-paced environment where you balance innovation with regulatory constraints. Important Details - Residency Requirement: Candidates must currently reside in one of the following states: NM, CA, IL, ND, NY, OH, WA, or WY. - Remote Status: This position is 100% remote. - Citizenship: Candidates must be a US Citizen or Green Card holder