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Everbridge logo
Everbridge

Keeping people safe and organizations running. Faster.

Solutions Consultant

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2002H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

65 days ago

Salary

$95K - $100K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Solutions Consultant

Everbridge

• Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution. • Establish a formal governance model with client. • Conduct regular stakeholder meetings, maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders • Develop a continuous product education and awareness program and deliver training sessions as required. • Set and track customer success criteria for deployment. Develop and manage action plan to ensure projects remain on track. • Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution • Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering

Job Requirements

  • 3+ years in an on-site or remote customer facing support or consulting role (professional services, account management, project management, etc.)
  • Good project management skills
  • Ability to handle & support conflicting priorities
  • Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking
  • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
  • Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus.
  • Excellent verbal, written and interpersonal communication skills
  • Strong critical thinking, analytic, and problem solving abilities
  • Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce, and web based applications
  • Bachelors in Business, Computer Science or related a plus

Benefits

  • healthcare
  • dental
  • parental planning
  • mental health benefits
  • disability income benefits
  • life and AD&D insurance
  • a 401(k) plan and match
  • paid time off
  • fitness reimbursements

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