• Own and grow relationships with Technology Services Distributors and their advisor networks, positioning Parloa as a go-to solution within the channel • Recruit, onboard, and enable high-potential sub-agents aligned to Parloa’s ICP, ensuring effective positioning in customer conversations • Activate partners to consistently generate qualified pipeline and source net-new opportunities • Partner with Sales to route, prioritize, and advance channel-sourced deals with clear ownership and alignment • Support partner-led opportunities in collaboration with Solution Engineering, strengthening early-stage technical credibility • Define and enforce clear rules of engagement across partners and internal teams, including deal ownership and execution standards • Maintain discipline across deal registration, pipeline attribution, and partner activity tracking with Revenue Operations • Partner cross-functionally with Marketing, Enablement, and Partner Programs to drive training, engagement, and partner performance • Provide structured field feedback to inform partner programs, incentives, and overall channel strategy • Help build scalable processes, playbooks, and systems to support long-term channel growth

• Own and grow relationships with a focused portfolio of CX Integrators and Regional Systems Integrators, driving partner performance and accountability • Develop and execute joint business plans, including go-to-market strategy, pipeline targets, enablement, and delivery readiness • Drive pipeline creation through account mapping, joint prospecting, and opportunity planning with partners and internal Sales teams • Lead partner-sourced and partner-influenced deals end-to-end, proactively identifying and resolving risks, gaps, and blockers • Orchestrate deal execution across Sales, Solution Engineering, and Professional Services to maintain momentum and alignment throughout the sales cycle • Maintain strong pipeline discipline and visibility across partner-driven opportunities, ensuring accuracy and rigor • Enable partners to build and scale offerings around Parloa, including how they position, sell, and deliver the platform • Act as a central point of accountability across partners and internal teams, driving clear communication, alignment, and execution • Navigate complex stakeholder environments to resolve misalignment and keep deals and partnerships progressing • Provide structured feedback on partner performance, market dynamics, and GTM execution to inform partnerships strategy.

Role Description This position will bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations. Qualifications - Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR - Four years of general collection, billing or customer service experience; OR - Equivalent combination of education and experience. - Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. Requirements - Submit bills that comply with all appropriate regulations, managed care contracts to third party payors. - Calculate the correct reimbursement of all managed care claims. - Collect assertively and proactively money due OHSU by contacting third parties (insurance carrier, various government programs, etc.). - Provide explanation of charges and additional requested information to the third parties. - Analyze accounts to determine coordination of benefits, refunds, and denials to ensure appropriate resolution of accounts. - Review billing to determine medical records necessary to provide complete processing of claim. - Analyze accounts with regard to billing and payment history and use judgment to determine appropriate follow-up action based on departmental guidelines. - Contact patient/guarantor to resolve issues (includes tracing and locating patient/guarantor by telephoning and/or sending written correspondence). - Analyze accounts and interpret contracts that dictate how claims should be paid and process adjustments for contract interpretation. - Comply with special billing and follow-up requirements regarding adoptions, court holds, motor vehicle and personal injury accidents, and other unique or sensitive accounts. - Work reports of denied claims to trend and report these claims to the department and to our front end partners. - Work closely with admitting, care management and ambulatory services on the denied claims for resolution and feedback purposes. - Other duties as assigned, including activities that are classified as team support and environmental activities. Benefits - Healthcare for full-time employees covered 100% and 88% for dependents. - $50K of term life insurance provided at no cost to the employee. - Two separate above market pension plans to choose from. - Vacation - up to 200 hours per year dependent on length of service. - Sick Leave - up to 96 hours per year. - 9 paid holidays per year. - Substantial Tri-Met and C-Tran discounts. - Employee Assistance Program. - Childcare service discounts. - Tuition reimbursement. - Employee discounts to local and national businesses.

• Build and maintain strong executive-level relationships with key partners • Develop and execute the Trusted Partner Ecosystem strategy aligned to corporate and solutions roadmaps • Define, measure, and achieve performance goals associated with the TPE, including partner satisfaction, revenue growth, utilization, and outcomes • Identify, evaluate, and prioritize new partnership opportunities and emerging solution categories • Partner with Sales, Customer Success, and Consulting teams to drive Trusted Partner unit sales and growth opportunities, including building direct relationships with select customers and advisors • Collaborate with Marketing to elevate the Trusted Partner Ecosystem brand presence and generate pipeline (webinars, conferences, thought leadership, campaigns) • Work cross-functionally with Marketing, Operations, Clinical Operations, and Product to improve member engagement and utilization strategies • Partner with Product & Technology to align on integration priorities (e.g., SSO, data exchange, reporting, outreach workflows) to drive incremental utilization and customer satisfaction • Provide strategic input on new capabilities and partnership expansion opportunities aligned with enterprise strategy • Oversee contract negotiations and partner agreements in collaboration with Legal; ensure effective contract execution and compliance • Partner with Finance to support revenue forecasting, revenue recognition, and financial performance of the TPE program • Collaborate with Sales Operations to ensure accurate bookings and utilization assumptions • Monitor market trends, competitive landscape, and industry developments to inform strategic positioning