• Oversee call center operations, including incident management, quality assurance, and tier escalation for all supported channels such as phone, email, chat, and self-service. • Monitor Service Desk request trends and produce analytical reports. • Deliver first-tier technical support and collaborate with the VP, US Operations to organize and maintain the U.S. Service Desk operational schedule. • Maintain constant availability to address urgent matters as they arise. • Lead staff development through coaching, mentoring, and training sessions. • Direct the creation and management of training policies and procedures for Service Desk personnel. • Fill in for shifts as needed to cover for team absences due to illness or scheduled leave. • Uphold and champion the ServiceTec 'culture of service' in all professional interactions.

• Certified adjunct instructors to facilitate CPB and CPC Job Ready courses • Conduct weekly lectures and labs • Utilize digital course materials • Hold weekly office hours and respond to student queries

• Assist with the receipt, issuance, and shipment of materials and supplies on a daily basis, ensuring all transactions are supported by appropriate documentation and that authorizations are prepared and maintained to accurately record such transactions. • Maintain and conduct physical inventories of materials and supplies. • Assist with the shipping and receiving functions between all operational locations and departments on a daily basis. • Support the Senior Warehouseman and Foreman in maintaining adequate stock levels, keeping records, and issuing supplies as required. • Operate forklifts, pallet jacks, and light vehicles for handling warehouse materials. • Handle and operate necessary tools and accessories required for warehouse maintenance. • Read, comprehend, interpret, and learn Material Safety Data Sheets (MSDS), labels on products, warning signs, and instruction manuals to prevent the loss of personnel, property, and processes. • Ensure direct reports are proficient in MSDS usage. • Provide feedback and support to WHS leadership on incident/accident reporting prior to submitting to HSE & SCM. • Attend and complete safety training as required for profession/level as a WHS employee. • Interact with other sections within Supply Chain (Logistics/Purchasing/Major Consumables/Inventory Control/Customs) and Finance (Accounts Payable) to support SCM’s activities. • Regularly report the status of warehouse activities to the Warehouse Foreman or their designate. • Build, maintain, and manage good working relationships with all internal stakeholders. • Contribute to team efforts by accomplishing related tasks as needed.

• Troubleshoot, diagnose, and repair Commercial Refrigeration Equipment, Ice Machines and HVAC systems • Installation and repairing systems by mounting, installing, fabricating, or connecting compressors, condensers, evaporators, motors, expansion and discharge values, motors and fans, control panels, switches, fuses, filters, gauges, ducts, piping, tubing, and related components • Work on commercial kitchen and cooking equipment such as: mixers, grilles/griddles, char-grills, ovens (deck and pizza), warming cabinets, holding cabinets, food wells, fryers, steamers, and pasta cookers • Maintain a neat and orderly truck, appearance, and customer first mentality • Communicate effectively with customers and managers