Deine Karrierechance (ab 01.05.2026) Bist Du ein abschlussorientierter Experte im Bereich Low-Code/No-Code, der Automatisierungstools wie Make (Integromat), Power Automate, Zapier oder N8n beherrscht? Außerdem arbeitest Du stark Kunden- und Vertriebs-fokussiert und möchtest nicht nur Geschäftsprozesse effizienter gestalten, sondern auch durch klare Lösungen und Kommunikation direkten Mehrwert für unsere Kund*innen schaffen? Dann bist Du bei uns genau richtig! Deine Mission - Closer*in: Identifiziere Kundenbedürfnisse und entwickle maßgeschneiderte Automatisierungslösungen, welche die Geschäftsprozesse unserer Kund*innen optimieren. Dabei verfolgst Du stets das klare Ziel, Abschlüsse voranzutreiben. - Macher*in: Plane, implementiere und teste Automatisierungslösungen in enger Abstimmung mit Kund*innen. - Analytiker*in: Optimiere Geschäftsprozesse durch die gezielte Nutzung führender Automatisierungstools, um Effizienz und Qualität sicherzustellen. - Innovator*in: Arbeite im Team an der Konzeption und technischen Umsetzung neuer, innovativer Automatisierungsworkflows. - Dokumentar*in: Erstelle prägnante und überzeugende Dokumentationen über die besprochenen Inhalte mit den Kunden und den laufenden Umsetzungen.

• Architect and implement solutions for marketing technology platforms, including Adobe Analytics, Adobe Target, SAS, and third-party tags/pixels • Design and optimize data warehousing and integration patterns for scalability • Translate requirements between business, technology, and operations, ensuring understanding and clarity • Drive proof-of-concept programs and hands-on technical leadership in cloud, serverless, and containerized environments • Guide teams in best practices for coding, DevOps, and security compliance (PCI DSS, GDPR/CCPA) • Contribute to enterprise-wide architecture and documentation, including UML, ERD, and ADRs

• Owning the design, architecture, testing, and go-live technical aspects to ensure web, media, and security solutions. • Being a proactive technical consultant and trusted advisor for our customers delivering value with every engagement • Analyzing customer traffic and implementing Akamai security/delivery/compute solutions to address customers' security/delivery/compute needs • Delivering coaching and training to customers to ensure the value and usability of our products. • Partnering with cross-functional teams to resolve issues that arise during customer implementations. • Leveraging Akamai tooling for technical implementation, automation, and enabling the use of APIs

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs. In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively. Responsibilities - Provide first-level support to Flemish-speaking clients regarding digital products and services - Diagnose and troubleshoot technical issues promptly and accurately - Document and escalate complex problems to relevant internal teams as needed - Assist customers through phone, email, and chat communication channels - Maintain clear and detailed records of customer interactions and resolutions - Collaborate with cross-functional teams to improve product usability and customer satisfaction - Stay updated on product developments and industry trends to deliver knowledgeable support