• Owning the design, architecture, testing, and go-live technical aspects to ensure web, media, and security solutions. • Being a proactive technical consultant and trusted advisor for our customers delivering value with every engagement • Analyzing customer traffic and implementing Akamai security/delivery/compute solutions to address customers' security/delivery/compute needs • Delivering coaching and training to customers to ensure the value and usability of our products. • Partnering with cross-functional teams to resolve issues that arise during customer implementations. • Leveraging Akamai tooling for technical implementation, automation, and enabling the use of APIs

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs. In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively. Responsibilities - Provide first-level support to Flemish-speaking clients regarding digital products and services - Diagnose and troubleshoot technical issues promptly and accurately - Document and escalate complex problems to relevant internal teams as needed - Assist customers through phone, email, and chat communication channels - Maintain clear and detailed records of customer interactions and resolutions - Collaborate with cross-functional teams to improve product usability and customer satisfaction - Stay updated on product developments and industry trends to deliver knowledgeable support

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs. In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively. Responsibilities - Provide first-level support to Flemish-speaking clients regarding digital products and services - Diagnose and troubleshoot technical issues promptly and accurately - Document and escalate complex problems to relevant internal teams as needed - Assist customers through phone, email, and chat communication channels - Maintain clear and detailed records of customer interactions and resolutions - Collaborate with cross-functional teams to improve product usability and customer satisfaction - Stay updated on product developments and industry trends to deliver knowledgeable support

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs. In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively. Responsibilities - Provide first-level support to Flemish-speaking clients regarding digital products and services - Diagnose and troubleshoot technical issues promptly and accurately - Document and escalate complex problems to relevant internal teams as needed - Assist customers through phone, email, and chat communication channels - Maintain clear and detailed records of customer interactions and resolutions - Collaborate with cross-functional teams to improve product usability and customer satisfaction - Stay updated on product developments and industry trends to deliver knowledgeable support