• Serve as the primary accessibility advisor and client success partner for multiple client accounts. • Build and maintain strong client relationships by understanding business needs, priorities, and accessibility goals. • Provide strategic guidance on digital and organizational accessibility, including compliance obligations, risk areas, and improvement opportunities. • Advise clients on accessibility standards and best practices, including Section 508, WCAG, ADA, and other applicable accessibility requirements. • Partner with internal and external stakeholders to develop remediation strategies and implementation plans. • Translate technical accessibility concepts into clear, client-friendly recommendations for both technical and non-technical audiences. • Monitor client satisfaction, identify areas for service improvement, and proactively address concerns. • Prepare reports, presentations, status updates, and recommendations for client meetings and leadership briefings. • Stay current on evolving accessibility standards, regulations, tools, and industry practices. • Collaborate across teams to ensure consistent, high-quality service delivery and client success outcomes.

• Develop detailed commissioning plans, schedules, and execution strategies • Coordinate with project management, engineering, construction, and operations teams to align commissioning activities with overall project objectives • Support the development of system turnover and start-up plans • Lead and supervise commissioning personnel, subcontractors, and field teams • Oversee the testing, inspection, and validation of plant systems, including gas turbines, steam turbines, generators, heat recovery steam generators (HRSGs), and auxiliary equipment • Identify, troubleshoot, and resolve technical or operational issues encountered during commissioning and start-up • Ensure systems are commissioned efficiently and are ready for safe and reliable operation • Ensure commissioning procedures, test records, punch lists, and turnover documentation are completed accurately and maintained properly • Prepare regular progress updates, reports, and technical findings for internal and external stakeholders • Maintain clear records of system status, deficiencies, and resolutions throughout the commissioning process • Promote a strong safety culture and ensure all commissioning activities comply with health, safety, and environmental requirements • Implement site safety protocols and participate in risk assessments, hazard reviews, and mitigation planning • Serve as a key point of contact between clients, contractors, partners, and regulatory representatives during commissioning activities

• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes • Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews • Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. • Drive adoption to maximize the value of the Immersive Labs Platform • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation • Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. • Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

• Conduct in-depth protection reviews (Life, CIC, Income Protection) for customers at the most critical moment of their lives. • Deliver elite, advised recommendations from a large, competitive panel of providers. • Maintain our 4.8/5 Trustpilot reputation by putting the customer’s best interests first, every time. • Work a 39-hour week on a flexible shift pattern (No Saturdays!) designed for performance, not burnout.