• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes • Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews • Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. • Drive adoption to maximize the value of the Immersive Labs Platform • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation • Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. • Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

• Conduct in-depth protection reviews (Life, CIC, Income Protection) for customers at the most critical moment of their lives. • Deliver elite, advised recommendations from a large, competitive panel of providers. • Maintain our 4.8/5 Trustpilot reputation by putting the customer’s best interests first, every time. • Work a 39-hour week on a flexible shift pattern (No Saturdays!) designed for performance, not burnout.

• Partner with key customers to understand and help achieve their cybersecurity objectives, initiatives, and desired outcomes with increased resiliency. • Establish strategies and initiatives to raise cyber resilience through a programmatic approach using our methodology and a range of CRT offerings and deliverables. • Engage cybersecurity stakeholders throughout the customer organizations at all levels, including C-level, technical cybersecurity professionals, and major supporting lines of business. • Leverage your cybersecurity operational and technical knowledge to recommend and deliver appropriate improvements to current or new programs. • Drive adoption of Immersive's software to maximize the value. • Immerse yourself into the cybersecurity community to remain informed of evolving threats, trends, and new technologies. • Collaborate with internal Immersive teams as the voice of the customer and representative of the CRT to support product innovation and content development. • Support customers in sustainably operationalizing and incorporating the Immersive Platform into their cybersecurity programs. • Use in-depth statistical analysis with platform metrics to deliver intelligence and insights on customer capabilities, cyber preparedness, and responsiveness. • Develop custom reports and insights with narratives and recommendations to raise awareness of the value created and enhance capability and resiliency across the customer organization. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

• Breakeven analysis and evaluation • Development of risk management plans that best align with the client’s objectives • Managing price risk in an ongoing manner as driven by market movement, including technical indicators • Provide regular market-related news and updates, including conference calls and publications as required • Record client profiles, sales, and interactions within the CRM system • Travel to client sites, raising new business as well as other travel as it relates to the business. • Lead or assist with other assigned projects and duties