**This is posted in anticipation of a future role** Position Summary: Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. Care Manager As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. Position Summary: Responsibilities will vary by program and its lifecycle.  Care Manager’s may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status.  Care Managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support.  This is a remote position. Job Responsibilities: - Perform outbound calls to obtain appropriate information and document accurately. - Responsible for answering in-bound calls and assisting customers with pharmacy related services. - Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. - Contact insurance companies for benefit investigation and coverage eligibility. - Provide prior authorizations and appeals support. - Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs. - Update job knowledge by participating in educational opportunities and training activities. Work efficiently both individually and within a team to accomplish required tasks. - Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s. - Report ADE’s according to program policy and guidelines Adhere to all HIPAA guidelines May assist with onboarding new employees. Schedule: - Must be available for an 8 hour shift between 8am-8pm EST Required Qualifications: - High School Diploma or equivalent - Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience. - Previous data entry experience (minimum three months) and ability to type 30wpm+. - Able to demonstrate high attention to detail in work. - Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications. - Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.). - Exceptional communication skills, both written and verbal. - Able to work in a virtual team environment by being available and responsive during working hours. - Excellent follow through This is a remote position. - Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. - Workspace must include internet plug-in accessibility.  Wi-fi connectivity is not permitted. - Must reside in country where the job is posted. Preferred Qualifications: - Some College. - Bilingual Spanish - English - Previous experience in Patient Support Services (Hub). - Previous Customer Service experience in the healthcare field. #LI-CES #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $22.00 - $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. We are seeking a customer-focused FINRA Series 6 or 7 Licensed Support Representative to provide service and support to clients with investment and retirement accounts. In this role, you will handle inbound calls, respond to account-related inquiries, process transactions, and deliver a high-quality client experience while supporting our financial services partners. Key Responsibilities - Provide customer service to clients regarding investment and retirement products, including mutual funds, variable annuities, brokerage accounts, and related financial service offerings. - Respond to inbound calls and inquiries regarding account balances, transactions, distributions, transfers, and general account servicing. - Research and resolve client requests related to account activity, trade status, account features, and servicing procedures. - Process transactions such as fund transfers, distributions, and account updates, ensuring compliance with company policies and FINRA regulations. - Escalate complex issues and route requests for account changes or documentation to the appropriate departments. - Efficiently navigate multiple internal systems to access client information and provide accurate and timely responses. - Maintain and strengthen relationships between clients and financial advisors by delivering professional, compliant, and high-quality service. - Support special campaigns, client outreach initiatives, and operational requests when needed. - Consistently demonstrate strong communication, regulatory awareness, and a commitment to service quality while meeting call center performance metrics. Required Qualifications - High School Diploma required (verification will be requested during the background check). - Active FINRA Series 6 or Series 7 license required. - 1–2 years of experience in financial services, investment servicing, or brokerage operations. - Prior call center or high-volume client service experience preferred. - Basic understanding of investment products, retirement accounts, and securities regulations. - Excellent verbal and written communication skills. - Strong telephone etiquette, reliable attendance, and commitment to meeting performance and call metrics. - Strong listening skills with the ability to clearly explain financial information and solutions to clients. - Ability to work in a fast-paced, regulated financial services environment. - Proven ability to collaborate effectively within a team. - Strong organizational, problem-solving, and analytical skills. - Ability to manage stress and maintain performance under pressure. - Strong computer proficiency and ability to navigate multiple systems simultaneously. - Basic math and analytical capabilities. Training Schedule 5–6 weeks of training Monday – Friday Typically 8:00 AM – 4:30 / 5:00 PM CST Regular Work Schedule Monday – Friday Core business hours between 7:30 AM – 5:00 PM CST (8-hour shift within these hours) Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

• Quorum is currently looking for a Team Manager for their DealerMine BDC Operations (Call Centre) to join our growing team. • Team Manager, BDC Operations – Leading a team of Appointment Coordinators and Team Leaders, the BDC Team Manager will oversee daily operations and staffing within our business development centers. This role focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. • Complete Quality Performance Score evaluations and deliver appropriate feedback (i.e., 1-2 per week per AC) Appointment Coordinator on the team. Ensure appropriate coaching is delivered on each QPS evaluation. • Provide ongoing coaching and feedback by delivering coaching (1 per week per Appointment Coordinator) per week per Appointment Coordinator that focused on the BDC Key Performance Indicators (KPI’s). • Promote and foster a positive work environment by encouraging communication and collaboration within the team. • Complete quarterly performance discussions and document them appropriately as required in performance management resources, including but not limited to ADP. • Provide employees with enhanced career mapping support to strengthen skills and knowledge that can lead to growth opportunities or transfers within the organization • Manage Appointment Coordinator training and development to achieve 100% cross training on all stores in queue for all coordinators, to maximize queue efficiency. • Perform schedule checks and deliver appropriate feedback to reduce booking errors across the queue, when required. • Provide daily call objective assignments based on the daily call targets for each dealership. • Be a proactive liaison and communicator as needed to maintain effective relationships between ACs, dealership staff, Customer Success and other internal and external stakeholders. • Partner with Customer Success to ensure we are actively working to improve the customer experience. • Participate in meetings with the Customer Success Team to identify areas of opportunity and execute the customer retention strategy. • Collaborate with the HR team to maximize the recruitment strategy. • Partner with HR to manage the disciplinary action process. • Work with peers to support training delivery during the onboarding process. • Identification and assistance with testing plans and use cases. • Partner with Workforce Team to manage cross training and staffing requirements.

• You conduct outbound sales calls with pre-qualified leads, so this is not classic cold calling • You enthusiastically introduce potential members to our training concept and our club over the phone • You identify needs and present our membership options appropriately and convincingly • You qualify leads, answer questions, and schedule appointments or direct sign-ups • You accurately document your calls in the system • You work closely with Sales, Front Desk, and Club Management