• Quorum is currently looking for a Team Manager for their DealerMine BDC Operations (Call Centre) to join our growing team. • Team Manager, BDC Operations – Leading a team of Appointment Coordinators and Team Leaders, the BDC Team Manager will oversee daily operations and staffing within our business development centers. This role focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. • Complete Quality Performance Score evaluations and deliver appropriate feedback (i.e., 1-2 per week per AC) Appointment Coordinator on the team. Ensure appropriate coaching is delivered on each QPS evaluation. • Provide ongoing coaching and feedback by delivering coaching (1 per week per Appointment Coordinator) per week per Appointment Coordinator that focused on the BDC Key Performance Indicators (KPI’s). • Promote and foster a positive work environment by encouraging communication and collaboration within the team. • Complete quarterly performance discussions and document them appropriately as required in performance management resources, including but not limited to ADP. • Provide employees with enhanced career mapping support to strengthen skills and knowledge that can lead to growth opportunities or transfers within the organization • Manage Appointment Coordinator training and development to achieve 100% cross training on all stores in queue for all coordinators, to maximize queue efficiency. • Perform schedule checks and deliver appropriate feedback to reduce booking errors across the queue, when required. • Provide daily call objective assignments based on the daily call targets for each dealership. • Be a proactive liaison and communicator as needed to maintain effective relationships between ACs, dealership staff, Customer Success and other internal and external stakeholders. • Partner with Customer Success to ensure we are actively working to improve the customer experience. • Participate in meetings with the Customer Success Team to identify areas of opportunity and execute the customer retention strategy. • Collaborate with the HR team to maximize the recruitment strategy. • Partner with HR to manage the disciplinary action process. • Work with peers to support training delivery during the onboarding process. • Identification and assistance with testing plans and use cases. • Partner with Workforce Team to manage cross training and staffing requirements.

• You conduct outbound sales calls with pre-qualified leads, so this is not classic cold calling • You enthusiastically introduce potential members to our training concept and our club over the phone • You identify needs and present our membership options appropriately and convincingly • You qualify leads, answer questions, and schedule appointments or direct sign-ups • You accurately document your calls in the system • You work closely with Sales, Front Desk, and Club Management

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. About the role Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key Accountabilities: - Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. - Determines root cause and resolve client/customer issues, communicating with internal departments as necessary. - Enters semi-routine client/customer updates into the appropriate system. Minimum Requirements: - High School Diploma or GED with 2 – 4 years of related experience. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $22.00 - $31.79 per hour The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.

Description We are excited to announce an opening for a Patient Outreach Representative. As a Patient Outreach Representative, you will be responsible for conducting outbound calls to our patients informing them of their upcoming appointments and referrals, working along with our customer service team. This role is perfect for someone who can offer exceptional support to our patients by answering, greeting, and assisting. If you have a welcoming demeanor and the desire to help others, read on! Key Responsibilities - Maintains patient privacy in accordance with company protocol. - Assists with maintaining and updating provider panels, schedules, and clinic locations. - Verifies patient insurance. - Creates new patient record in electronic medical record system. - Schedules and confirms appointments for new patients without an existing appointment, patients who have not followed up with their provider, and patient referral appointments with specialist clinics. - Follows up with specialty clinics on status of referral appointments. - Actively listens to patients and recognize needs identified during outreach call. - Assists patients with issues and/or inquiries during an outreach call. - Arranges for transportation to and from appointments as requested by patient. - Documents and maintains accurate patient records and tracking/reporting spreadsheets. - Provides excellent customer service during every patient interaction. - Collaborates and corresponds with clinical and Patient Services team members to improve interdepartmental communication and workflows. - Meets all productivity standards, deadlines, and adheres to work schedule. - Strong problem-solving and troubleshooting skills with precise attention to detail. Requirements Required - High school diploma required. - Possess at least 1 year of customer interaction experience. - Bilingual (English/Spanish). - Call center or medical office experience. - Strong customer service skills and enjoy working with people. - Efficient time management skills. - Highly dependable. - Able to follow instructions, policies, and procedures. Preferred - Electronic Medical Record (EMR) Experience ECW- eClinicalWorks (Preferred) About IMA Medical Group IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve. What We Offer - A welcoming and inclusive work environment - Opportunities for professional growth and development - Competitive salary and benefits package - Health, Dental, and Vision Insurance - 401(K) Retirement Plan with Matching - Voluntary Short & Long-Term Disability - Employer-Paid Life Insurance - Paid Time Off, Floating Holidays, and Paid Major Holidays - Employee Assistance Program (EAP) How to Apply ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances. IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program. IMA maintains a drug-free workplace in accordance with applicable Federal and State laws.