• Handling a large volume of calls • Conducting telephone screening on a variety of both inbound/outbound calls • Engaging in positive interactions to effectively meet the needs of the customers.

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily). Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Customer Support Consultants are working from home fulltime and will continue to remain virtual. This means that we are providing our onboarding, training, and support for our new hires (like yourself) virtually as well. In the role of Reference Laboratory Customer Support Consultant: - You will act as the liaison between customers and the IDEXX laboratories. - As a member of this team, you will answer customer questions and quickly and effectively resolve issues. - You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples. What You Need to Succeed : - The ideal candidate will be fluent in both French and English - The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. - A proven track record of providing extraordinary customer service. - You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. - It is important to have strong computer and technical skills. - You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment. - You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. - Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have. - You possess an associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience. - Ability to be on the phone for 8 hours a day in a quiet workspace or office. *When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately. Schedule:  - This role requires schedule flexibility. The ability to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis. - Reliable and dependable attendance is an essential function of this position. What you can expect from us: - Hourly rate of $20/hr + based on experience - Eligible for annual bonus - Health / Dental / Vision Benefits Why IDEXX We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.   Let’s pursue what matters together.  IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI- REMOTE

• The Technical Customer Care Specialist will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. • Handle routine customer questions relating to product usage, as well as technical support issues. • Maintains expert-level knowledge of Dealertrack Solutions and Products. • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function. • Accurately logs all customer information in the CRM customer ticketing system. • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure. • Follow-up skills • Ability to handle and respond to multiple open issues • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely. • Ability to work required shifts both independently and within a team organization. • Facilitate communication from Support Team to other departments as needed to complete Cases.

This is a remote position for candidates based in Canada. About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! About the Role: We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful. What You'll Do: - Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers - Showcase passion and connection with the nooks and crannies product - Assist customers to resolve basic to complex inquiries via email, live chat, and phone call - Build a network of support and trust with our awesome customer support team! - Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams - Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes - Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience What We Look For: - Excellent communication and interpersonal skills - Fluent in written and spoken English - Fluent in written and spoken French - Proven success in a fast-paced support environment - Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat - Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative - Driven to dig into the details of a system or process to solve customer problems - Displays a passion for what you do while upholding personal and corporate integrity - Excitement to learn new technologies and help customers succeed - 3+ years of customer support experience - Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software - Bachelor’s degree or an equivalent combination of education and experience - Zendesk, LiveAgent or Jira experience is a plus Work Conditions - Remote, work-from-home - Must work from Canada, can't work outside of the country. - 3-4 training weeks - Full availability first 2 months, no vacations could be approved in this period - Fixed shift, based in Central Standard Time - Competitive salary, bonus structure, and benefits package Compensation and Benefits - Perks & Benefits: - Competitive salary - Volunteer hours and sabbatical - Life, LTD, medical, dental and vision insurance - Highly discounted LifeTime gym membership - RRSP with employer match - Collaborative fun co-workers - The opportunity to join the fastest growing FinTech alongside a team of motivated and driven individuals About You: - You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed. - You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle. What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. #Li-remote #full-time