Role Description Reporting to the Chief of Contracting and Market Management, the Vice President, Market Operations provides executive oversight of market operations and is accountable for enterprise-wide consistency, scalability, and performance across all geographies. This leader serves as a senior strategic partner to Market Presidents and enterprise leadership, ensuring market strategies translate into measurable financial, quality, compliance, and growth outcomes. The Vice President, Market Operations defines and evolves the market operating model, leads transformation initiatives, and drives sustainable improvement in medical cost management, Stars performance, provider value-based performance, and member experience. The role also establishes enterprise-wide performance governance and ensures cross-functional integration to achieve long-term organizational objectives. Responsibilities - Enterprise Market Strategy and Performance Accountability: - Provide executive oversight and accountability for market level performance across all regions, including but not limited to medical loss ratio (MLR), utilization management, quality performance, Stars, risk adjustment, provider performance and engagement, member experience, contracting, medical cost management, compliance, membership growth and retention. - Translate enterprise strategy into scalable market operating plans with clear, measurable financial and quality outcomes. - Establish standardized performance management frameworks across markets, including KPI governance, business reviews, escalation protocols, and corrective action planning. - Drive accountability with Market Presidents and functional leaders to achieve annual operating plans and multi-year strategic objectives. - Collaborate with Market Presidents to strengthen provider performance and engagement under Shared Risk, Global Risk, Gain Share and other value-based arrangements. - Leverage operational and clinical data, including but not limited to claims, appeals, authorizations, HEDIS and pharmacy to support CMS compliance, quality and Stars performance. - Operational Excellence and Transformation: - Define and continuously evolve the market operating model to ensure scalability, consistency, and operational excellence across all markets. - Lead cross-market transformation initiatives focused on cost containment, quality improvement and operational efficiency. - Identify structural barriers to performance and implement enterprise-level solutions that reduce variation and improve outcomes. - Ensure operational readiness for market expansion, new product launches and regulatory changes. - Executive Cross-Functional Leadership: - Serve as the executive liaison between the markets and enterprise functions, including Network Management, Provider Operations, Finance, Quality, Utilization Management, Risk Adjustment, Clinical Operations, Compliance and Sales. - Drive cross-functional alignment to ensure market priorities are reflected in enterprise initiatives and resource allocation decisions. - Leverage market intelligence and competitive insights to influence market strategies. - Partner with executive peers to align incentive structures, performance metrics, and governance processes to achieve financial and quality goals. - Financial Stewardship and Risk Oversight: - In partnership with the Market Presidents, manage market P&L performance, including MLR, medical expense management and margin improvement. - Lead annual market operating plan and budget development in partnership with Market Presidents and Finance to ensure alignment with enterprise targets. - In collaboration with the Market Presidents, oversee risk pool performance and value-based arrangements, ensuring financial transparency, reporting integrity, and strategic alignment with providers. - Identify financial risks and proactively implement mitigation strategies to protect enterprise performance. - Growth, Expansion & Market Sustainability: - Partner with Market Presidents, Sales and Contracting leadership to support market expansion, network strategy, and competitive positioning. - Ensure operational readiness for new market entry and product expansion initiatives. - Drive provider engagement strategies that strengthen provider partnerships and long-term market stability. - Leadership & Talent Development: - Foster a culture of accountability, performance transparency, collaboration, and continuous improvement across markets. - Serve as an executive role model, reinforcing Alignment Health’s values and leadership standards. - Provide executive coaching and strategic guidance to Market Presidents and market leadership teams. Qualifications - At least 10 years of experience in healthcare. - At least ten years of managerial experience. - BA/BS Degree in business or a relevant field is required; an MBA is preferred. - Strong understanding of Medicare Advantage operations, including Stars, medical management, network strategy, and regulatory requirements. - Proven track record driving operational and financial performance. - Demonstrated ability to lead cross-functional initiatives and influence senior leaders. - Strong analytical strategic thinking and problem-solving skills. - Experience developing and executing network strategies and market performance initiatives. - Experience supporting multi-state, multi-market health plan operations. - Experience working with delegated and non-delegated provider models. - Strong understanding of provider contracting and payment methodologies. - Excellent knowledge of managed care finance. - Strong interpersonal, relationship management, and executive communication skills. - Proven ability to foster collaboration, value diverse perspectives, and gain alignment and buy-in for organizational initiatives. - Excellent Microsoft Office skills, including Word and Excel. - 30% travel by car or air. - Available for evenings/weekends and extended work hours as needed. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Essential Physical Functions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to talk or hear. - Regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. - Frequently lifts and/or moves up to 10 pounds. - Specific vision abilities required include close vision and the ability to adjust focus. Pay Range $227,952.00 - $341,928.00. Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Equal Opportunity Statement Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. Disclaimer Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com .

Role Description We are hiring a Senior Director, Strategy & Operations to help scale our New Verticals business. This role operates at the center of the organization, partnering across Sales, Customer Success, Product, Marketing, Finance, and HR, to drive alignment, execution, and operational rigor. You will translate strategy into actionable plans, establish a strong operating cadence, and ensure the business is executing against clear priorities and measurable outcomes. As a senior leader, you will influence decision-making across the organization, shape how the business operates, and bring structure to complexity in a fast-growing environment. This is a high-impact, high-visibility role with direct exposure to senior leadership. You will start as a senior individual contributor with the opportunity to build and lead teams as the business scales. What You’ll Do - Drive Operating Rhythm & Execution - Establish and run a consistent operating cadence, including weekly pipeline and forecast reviews, monthly business reviews (MBRs), and quarterly planning. - Drive accountability and ensure follow-through on key initiatives across teams. - Identify operational bottlenecks and lead cross-functional efforts to resolve them. - Translate Strategy into Action - Partner with the GM and leadership team to define annual and quarterly plans, KPIs, and cross-functional initiatives. - Align teams around clear priorities, success metrics, and timelines. - Improve forecasting, target setting, and planning processes in partnership with Sales, RevOps, and Finance. - Lead Cross-Functional Alignment - Act as a central connector across Sales, Customer Success, Product, Marketing, Finance, and HR. - Drive alignment on priorities, resourcing, and execution across functions. - Lead program management for critical go-to-market initiatives and product launches. - Build Reporting & Insights - Develop and maintain dashboards across pipeline, revenue, and operational performance. - Translate data into actionable insights and recommendations for leadership. - Leverage Salesforce, BI tools, and emerging AI tools to improve visibility and efficiency. Qualifications - 7+ years of experience in Strategy & Operations, Business Operations (BizOps), or similar roles within B2B SaaS. - Experience operating in growth-stage or scaling environments. - Proven ability to drive complex, cross-functional initiatives without direct authority. - Strong track record building and running operating cadences (QBRs, MBRs, pipeline reviews). - Deep understanding of SaaS metrics, including ARR, bookings, retention, and pipeline coverage. - Experience with forecasting, financial modeling, and business case development. - Ability to connect operational performance to revenue outcomes and business strategy. - Strong analytical skills with tools such as Excel/Google Sheets, Salesforce, and BI platforms (Looker, Tableau, Power BI). - Excellent communication and executive storytelling skills. - Ability to create clear, concise, and compelling presentations for senior stakeholders. Nice to Have - Background in management consulting (top-tier or equivalent). - Experience with pricing and packaging strategy. - Exposure to vertical SaaS (proptech, marine, RV, or adjacent markets). - Experience supporting new business lines or vertical expansion initiatives. What Success Looks Like (12 Months) - A consistent, scalable operating cadence is embedded across the business. - Leadership has real-time visibility into pipeline, revenue, and performance metrics. - Cross-functional teams are aligned and executing against shared priorities. - Operational issues are identified early and resolved proactively. - You are a trusted strategic partner to senior leadership across New Verticals. Benefits - Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. - 401(k) match after 60 days, 100% vested after 1 year. - Employer contribution to your HSA, plus an HRA to help offset your deductible. - Instant access to flexible vacation with a ‘take what you need’ policy. - Company rewards and recognition that can be redeemed for personalized gifts and experiences. - 8 hours of Volunteer Time Off each year and opportunities for community service events. - 8 hours of Rest, Relax, Recharge time for mental health care. - Access to mental well-being resources for yourself and dependents. - Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. - Paw'ternity Leave and Pet Bereavement policies. - Caregiver Leave: four weeks of fully paid time away from work for family care. - $50 monthly home data stipend, plus a home office sign-on bonus of $250. - Fertility care support options. - Access to financial experts for informed decision-making. - Direct Student Loan Payment Program (qualifications apply).

Role Description We are seeking a partner to manage junior-level, process-driven operational tasks currently performed by Talent Assistants and Coordinators. You will serve as the operational engine handling brand outreach, deal tracking, scheduling, research, and contract support. This role is ideal for someone who thrives in a fast-paced, high-volume environment, takes pride in flawless execution, and stays calm under pressure. You will be embedded in pod workflows, working primarily with a senior pod manager who will provide direction and training. - A. Outreach & Deal Support - Send outbound brand outreach (target: ~10–15/day per operator) - Conduct follow-ups (2–3x) with brands who have not responded - Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal) - Support deal operations (tracking campaigns, deliverables, brand spend) - Assist with invoicing processes - Respond to inbound RFPs and brand inquiries - Support contract workflows (redlining, version tracking, storage) - B. Scheduling & Administrative Support - Manage scheduling for creators, brand calls, and internal pod meetings - Book and coordinate travel - Manage inboxes (filtering, templated replies, follow-ups) - Order milestone gifts and maintain gifting workflows - Support content calendar maintenance (upload scheduling, reminders) - C. Research & Data Operations - Build brand outreach lists and vertical-specific targeting data - Pull social media and content performance analytics - Update CRM tools (Affinity, CreatorIQ) - Update internal rosters, creator profiles, and deal tracking sheets - Support talent scouting (basic research, deck prep) - D. General Back-Office Support - Attend internal meetings to take notes and provide summaries - Produce daily/weekly status reports for pods - Handle file management, data entry, and organization Qualifications - Experience in outreach, lead generation, or client support - Ability to manage high-volume outreach and follow-ups - Familiarity with CRM tools (e.g., Affinity, CreatorIQ) and pipeline management - Experience supporting campaigns, invoicing, and contract workflows - Strong organizational and scheduling skills (calendar, inbox, travel) - Excellent written English communication (writing outbound emails is most of the job) - Extreme attention to detail (catching mistakes and redlines in contracts) - Incredibly responsive (internally and externally) - Ability to manage content calendars and admin tasks - Experience in research, data tracking, and analytics - Ability to maintain CRM systems, reports, and internal trackers - Detail-oriented with strong communication and multitasking skills - Experience in reporting, documentation, and general admin support - Influencer, admin, or marketing work experience is a plus Benefits - Permanent remote work flexibility - Paid Time Off - Health Maintenance Organization (HMO) coverage - Annual performance bonuses - Dedicated coaches offer an extra channel of support and skill-building - Opportunities for professional growth

Under general supervision and reporting to Vice President of NDT/Metrology the Director of Quality Operations serves as a vital link between the Prime Aerospace customers, their suppliers, and the Trigo ADR Quality Assurance field team for executing and expanding on key initiatives inside of the supplier quality organization. Applicants must have experience in aerospace manufacturing and hands-on quality expertise. The ideal candidate will have demonstrated problem solving skills and the ability to be flexible in high pressure situations. Travel required of up to 25%. REMOTE POSITION/MUST HAVE AEROSPACE BACKGROUND Responsibilities - Build an organization including management and working teams, deployed within regional zones, to support SMS’ business plan and objectives - Deploy the necessary team to a wide range of commodity suppliers throughout the US and International - Responsible for procedures, processes and Quality System development and implementation - Participate in Business Development opportunities, including presentations, RFP responses and contract development - Oversee training development and implementation across the organization - Expertise with AS9145 (APQP/PPAP), root cause analysis and corrective actions, FMEA, Statistical Process Control, Gage R&R etc. - Direct formal/informal problem solving initiatives within the supply base - Lead, motivate and coach a diverse set of quality engineers and managers tasked with exceeding customer requirements - Design, implement and document procedures and process control, testing and inspection requirements and process improvement - Establish and implement metrics (process capability, control charts, yield, for measuring effectiveness and to enable managers to make sound product quality decisions and planning - Establish collection of analysis systems of statistical data to predict trends that will affect improvement of product quality Qualifications - Bachelor of Science in Mechanical Engineering, or other STEM field, or related Field. MBA preferred. - Minimum 10-15 years Aerospace Quality experience leading large teams - Experience in ISO9001/AS9100/AS9145 - Expertise in Quality Management Systems with preferred qualifications in: ASQ, Six Sigma (Black Belt) - Must be familiar with FARs/DFARs - Knowledge of root cause analysis and corrective actions, FMEA, Statistical Process Control, Gage R&R etc. - Experienced with delivering Quality management services in the Aerospace Industry - Knowledge of Quality Tools & Standards - Valid auto insurance - Ability to pass pre-employment background and drug screening - US citizenship required (Supplier Management Solutions, LLC can restrict hiring to US Citizens when government contracts require us to do so. 8 U.S.C. § 1324b(a)(2)(C). BENEFITS: - 12 days paid vacation first year, increasing with service years - 10 days paid sick time - 11 paid holidays - Healthcare insurance available: Medical, dental, vision, STD, LTD, critical illness, life insurance for self and dependents - Champ Plan Wellness and Health - Free to employees working minimum 20 hours/week with anticipated $30k/annual earnings - Participation increases net take home pay $$$ in most instances - Free wellness initiatives - Free tele-health - Free and discounted RX - Auto enrollment (unless tax elections result in negative impact) - Eligible on the 1st of the month following 30 days of continuous employment - requires monthly 10-minute wellness activity participation - 401k retirement savings with match - Eligible on the first (1st) of the month following 90 days of continuous employment - 100% match of 1st 3% contribution - 50% match of next 2% contribution - IMMEDIATE VESTING - Company-provided cell phone, laptop, mobile wi-fi (for business use only) - Regular Hourly rate for travel time - Direct Pay Travel arrangements for flights, hotels and rental cars - Travel Reimbursements direct deposited with each payroll - Federal rate Mileage reimbursement (.70/mile 2025) when driving personal vehicles on company business - Per diem reimbursements for meals and incidentals - Overnight trips - Up to $75 - Leaving home after 4 pm $40 - Federal rate mileage reimbursement (.70/mile 2025) when driving personal vehicles on company business - Direct Pay Travel arrangements for flights, hotels and rental cars - Travel Reimbursements direct deposited with each payroll - Per diem reimbursements for meals and incidentals - Overnight trips - Up to $75 - Leaving home after 4 pm $40 - $1500 EMPLOYEE REFERRAL BONUS - Initial $750 paid upon hire of qualified referred employee (rehires excluded) - Additional $750 paid upon referral’s full completion of 90 days’ employment Pay Range $110,000 to $135,000, Trigo ADR considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. Company Overview TRIGO ADR Americas is the leader in the Aerospace & Defense Industry providing global Supplier Delivery Assurance, Supplier Development and Quality Management Services. Trigo provides a fully integrated service solution to optimize Supplier performance through an embedded “boots on the ground” business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance. We work as an extension of our customers to build and maintain supplier and customer collaboration to ensure improved results and provide visibility throughout the supply chain. Trigo’s team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results. TRIGO ADR Americas is an Equal Opportunity Employer, including disabled and veterans, and may require US Citizenship for employment on certain defense contracts subject to ITAR restrictions. All qualified candidates will receive consideration. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, gender identity, genetic information, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.