Job Closed
This listing is no longer active.
MongoDB, originally called 10gen, is a software development company. Since 2007, MongoDB has created an open-source, document-oriented database to help clients
Customer Success Manager, German Speaker
Location
Germany + 1 moreAll locations: Germany | Ireland
Posted
48 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Manager, German Speaker
MongoDB
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Dublin or Munich for our hybrid working model. Our ideal candidate will have - 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) - 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers - A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB - A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts - The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc. - An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment - Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem - Prior exposure to database, cloud, and infrastructure technology is a plus - Bilingual English and German On a given day in this role you will - Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth - Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments - Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues. - Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions. - Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization - Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field - De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same - Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio - Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan - Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization - Document all customer interactions in internal systems, including Gainsight and Salesforce.com - Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams - Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID 426134
Benefits
- 401(K), Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Mentorship program, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Relocation assistance, Remote work program, Return-to-work program post parental leave, Sabbatical, Free snacks and drinks, Team based strategic planning, OKR operational model, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, President's club, Employee awards, Transgender health care benefits, Abortion travel benefits, Meditation space, Mother's room, Flexible time off, Bereavement leave benefits
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Senior Loyalty Strategist
PAR TechnologyPAR is a leading global provider of software, systems, and service solutions to the restaurant and retail industries.
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. Position Description: Position Description: The Senior Loyalty Strategist is both a strategic consultant for PAR’s restaurant clients and a key advisor supporting internal cross-functional teams. Reporting to the Senior Manager, Loyalty Strategy, this highly visible role leads consulting projects focused on loyalty program design, restructuring, and optimization, as well as broader guest engagement and digital marketing strategies. This role works closely with Sales, Product, Implementation, Managed Services, Customer Success, and third-party developers to drive measurable results — including increased participation, revenue, and profitability — across PAR’s client base. Position Location: Remote Reports To: Senior Manager, Loyalty Strategy What We’re Looking For: - 5+ years of experience in customer experience, loyalty, CRM, or digital marketing strategy - Experience designing or implementing loyalty programs (restaurant or consumer brands) - Strong knowledge of campaign strategy, CRM, and SMS marketing - Skilled in collaborating cross-functionally and with external clients/partners - Proficiency in: - Excel (analysis, modeling, and reporting) - PowerPoint (polished, executive-ready presentations) - Word/Outlook (professional documentation and communication) - Strong organizational and multitasking abilities - Exceptional presentation and communication skills — confident advising C-level executives - Team player with a growth mindset and a willingness to take initiative - Open to coaching, feedback, and professional development Additional Skills: · Prior experience in consulting or agency environments · Familiarity with loyalty platforms (Punchh, Paytronix, SessionM, etc.) · Financial modeling and/or market research expertise · Tableau proficiency (for performance analysis and visual storytelling) Unleash your potential: What you will be doing and owning: Loyalty Program Strategy & Optimization · Design, restructure, and optimize loyalty programs tailored to brand needs · Define KPIs, program health metrics, and engagement goals · Optimize for ROI, retention, and future scalability · Track loyalty market trends and apply insights Campaign, CRM, & SMS Strategy · Craft engagement strategies across loyalty, CRM, and SMS channels · Support segmentation, targeting, testing, and performance optimization · Partner with Managed Services to ensure campaign alignment with business goals Cross-Functional & External Collaboration · Support Sales and Customer Success teams to drive product adoption · Collaborate with Implementation, Product, and Data teams on launch and feature alignment · Coordinate with third-party developers on loyalty and ordering integrations Data Analysis & Storytelling · Leverage Excel and Tableau to analyze loyalty performance and growth opportunities · Create executive-level presentations to clearly communicate recommendations and outcomes Enablement & Thought Leadership · Train internal teams on loyalty trends, frameworks, and strategies · Maintain and improve playbooks, templates, and scalable consulting materials · Contribute thought leadership via case studies, blogs, and webinars Interview Process: - Interview #1: Phone Screen with Talent Acquisition Team - Interview #2: Video interview with the Hiring Manager (via MS Teams) - Interview #3: Video interview with the Team (via MS Teams) - Interview #4: Final Interview and Presentation (via MS Teams) PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Research Compliance Consultant, CCRM
The Ohio State UniversityBased in Columbus, Ohio, The Ohio State University (OSU) is one of the largest universities in the nation. OSU annually enrolls more than 60,000 students and has been recognized nu
• Assists CCRM Regulatory Leadership with the daily oversight of the Regulatory team and monitoring of the regulatory research compliance functions across all research sections/disease groups managed by the CCRM. • Participates in interviews for regulatory staff and trains, mentors, and assists with supervising staff. • Serves as the subject matter expert for all regulatory compliance officers within the CCRM by monitoring & ensuring compliance with Institutional Review Boards (IRBs), FDA (Federal Drug Administration), federal, state & industry sponsor regulations. • Answers questions and provides technical support to junior members on the CCRM Regulatory team.
Customer Success Manager – Ad Tech Experience Required
FreestarYour Programmatic Partner #PublisherFirst
• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success. • Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts. • Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth. • Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance. • Partner with the Support and Yield teams as necessary for escalations. • Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs. • Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients. • Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals. • Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals. • Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.
• Analyze and document existing processes in Marketing, Sales and Service • Design and implement optimized CRM processes in HubSpot • Implement and configure workflows, automations and Custom Objects • Develop and deliver HubSpot trainings • Perform quality assurance and testing of CRM structures • Conduct workshops to gather requirements from clients • Work closely with our clients to continuously optimize their systems
