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NOC Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

49 days ago

Salary

0

Seniority

Senior

Associate DegreePortugueseGrafanaITSM

Job Description

NOC Analyst

Unifique

• Network and systems monitoring • Collaborate with other support teams (N2/N3) and engineering to resolve critical incidents • Perform initial diagnostics for network or system issues following procedural guides • Resolve low-complexity incidents (N1), such as service restarts or basic connectivity checks • Escalate more complex incidents to higher-level support analysts (N2/N3) • Log, update, and track incident tickets and service requests

Job Requirements

  • Ability to analyze problems and resolve critical incidents
  • Monitoring and observability tools (Zabbix / Grafana)
  • Basic familiarity with vCloud environments
  • Ticketing and ITSM tools
  • Currently pursuing a higher education degree in information technology

Benefits

  • Health insurance
  • Dental plan
  • Pharmacy discounts
  • Life insurance
  • Transportation allowance
  • Meal allowance
  • Education assistance
  • Complimentary internet
  • School supplies assistance
  • Maternity support benefit (Auxílio Cegonha)
  • Unifique Award Program (PPR)
  • Quinquennial bonus (service longevity award)
  • Psychological support/counseling
  • Childcare assistance
  • Assistance for employees with children with disabilities
  • Birthday gift
  • Uniforms and equipment
  • Corporate partnerships
  • Discounts on Unifique services

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