• Design end-to-end architecture for AI-driven solutions with a focus on Generative AI (LLMs, RAG, agents, automation) • Engage in AI pre-sales activities such as: - Translate business requirements into AI solution proposals and architectures - Prepare architecture diagrams - Conduct client workshops, discovery sessions, and technical presentations • Design scalable, secure, and cost-efficient AI architectures on cloud platforms (AWS, Azure, GCP) • Define and oversee implementation of AI solutions such as RAG pipelines, vector search, intelligent systems, agents, and LLM integrations • Be prepared to provide technical leadership and guidance to engineering teams during delivery • Follow best practices for AI system design, governance, and responsible AI

• Partner with Mid Market Account Executives to understand customers needs and requirements, and develop a strategy to position Crunchtime’s solutions to meet those needs • Prepare and deliver technical presentations tailored to the business needs and goals of existing and prospective customers • Provide a deep level of product knowledge and skillfully answer technical and functional product questions as part of the sales cycle • Deliver tailored solution demonstrations geared towards the prospects current pain and future state value • Lead technical discussions around enterprise architecture including integration strategies • Work closely and collaborate with cross-functional teams including sales, product management, marketing, and customer success • Prepare and communicate responses to RFPs • Support Marketing events including webinars, conferences and trade shows

Location: Remote Supervisory Role: No FLSA Status: Temporary W2 Contingent Work / Contractor Length: 12 months / 40 hrs. week Start Date: April 2026 Our Client is the leading technology platform for home and community-based care. Founded in 2008, The Company was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.   As a Jr. Solution Delivery Engineer, you are responsible for successful design, integration, configuration, and delivery of technical solutions to customers. You will deploy new & existing capabilities and solutions to providers, payers, states, and partners, to facilitate seamless data exchange across the homecare ecosystem delivering the right information to the right people at the right time to drive differentiated clinical and financial outcomes. You will be responsible for establishing project plans, communicating status updates, developing and testing the solution, as well as troubleshooting and solution iteration throughout the project lifecycle. The Solution Delivery Engineer plays a crucial role in ensuring that technical solutions meet client expectations and drive improved performance. The ideal candidate will have a strong background in healthcare and/or Medicaid homecare, revenue cycle operations, and standard interoperability data exchange formats (e.g., X12, HL7, APIs). Essential Job Duties - Support Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners - Assisting with configuration, testing, documentation, and issue resolution as part of a broader team.in customer environments, ensuring they function correctly and meet performance standards - Conduct tests to ensure that the solution works as intended and troubleshooting any issues that arise - Create detailed documentation for the solutions, including user guides and technical specifications if necessary - Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance - Identify opportunities for process improvement to increase throughput and enhance quality Required Education, Experience, Certifications and Skills - Bachelor’s degree or equivalent experience - 2+ years’ experience with complex customer implementations & system integration - Excellent verbal, written and interpersonal communication skills - Highly engaging and collaborative style in working cross-functionally - Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams - Strong troubleshooting skills; be able to quickly analyze and resolve issues - Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards - Ability to work well in a team environment and contribute to collective goals. - Adept at prioritizing tasks and managing multiple projects simultaneously. - Thinks creatively, highly driven, and self-motivated - Quick learner who thrives in a dynamic and fast-paced environment - Strong writing skills for creating clear documentation - Willingness to learn new technologies and adapt to changing project requirements. - Experience with Jira, ticketing supporting system, preferred - Experience with Healthcare interoperability standards preferred (e.g., X12, HL7, APIs) - Knowledge of APIs, web services, and integration tools. - Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred

Overview Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. We are looking for Senior Cloud Solution Architect, AI Solutions and Copilot, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents/Copilot Studio, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and Return of Investment. Responsibilities - Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. - Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents/Copilot Studio, and M365 Copilot, securing long-term customer success and renewal. - Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. - Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. - Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey. - Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.  - Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents/Copilot Studio, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.  Qualifications Required Qualifications: - Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - - OR equivalent experience Other Requirements: - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications: - Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - - OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting - - OR equivalent experience - 4+ years experience working in a customer-facing role (e.g., internal and/or external). - 4+ years experience working on technical projects. - 2+ years experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments  - Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Fabric to design and enable data-driven, low-code/no-code business solutions. - Microsoft certifications in Artificial Intelligence and Business Applications—including AB‑900 (Copilot & Agent Admin Fundamentals), AB‑730 (Transform Business Workflows with Generative AI), AB‑731 (Transform Your Business with AI), or AB‑100 (Agentic AI Business Solutions Architect)—are highly desirable. Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.