Here’s a professional job description tailored to that title: Job Title: Online Associate (Entry-Level) Location: Remote Employment Type: Full-Time / Part-Time Job Overview We are seeking a dependable and detail-oriented Online Associate to join our remote team. This entry-level role is ideal for individuals looking to start their career in an online work environment. You will assist with various tasks that support daily business operations, ensuring efficiency and accuracy in all assigned responsibilities. Key Responsibilities - Complete assigned online tasks such as data entry, research, and documentation - Manage and update digital records and systems - Assist with email communication and basic customer or team inquiries - Support ongoing projects and daily workflows - Follow instructions and meet deadlines consistently - Maintain accuracy and attention to detail in all tasks - Collaborate with team members when needed Qualifications - No prior experience required (training provided) - Basic computer and internet navigation skills - Strong attention to detail and organizational abilities - Good written communication skills - Ability to work independently in a remote setting - Reliable internet connection and access to a computer or laptop What We Offer - Flexible working hours (full-time or part-time options) - Fully remote work environment - Training and onboarding support - Opportunities for growth and advancement - Supportive and collaborative team culture

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.= Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are looking for self-driven individuals to join our Moveworks Technical Support team, supporting a sophisticated Moveworks ServiceNow platform powered by machine learning, enterprise search (RAG), and agentic workflows. This role sits at the intersection of understanding a complex AI driven product and clearly communicating its behavior and value to our growing customer base. Our platform enables users to not only find answers but also automate tasks end to end through AI agents that reason, plan, and execute actions across enterprise systems . As a result, customer questions range from configuration guidance to deeper investigations into why the assistant behaved a certain way spanning both educational support and complex debugging of AI behavior, integrations, and workflows. An ideal candidate is curious, proactive, and thrives in a fast-paced environment, with a strong appetite for learning and solving complex technical problems. What you get to do in this role: - Provide day to day technical support to customers using the AI Assistant platform to drive automation, search, and workflow execution - Troubleshoot issues across: - AI responses (RAG based retrieval and answer quality) - Agentic workflows (planning, execution, and action failures) - API integrations with enterprise systems - Communicate clearly with customers and simplify complex AI/system behaviors - Identify root causes of issues using logs, telemetry, and system analysis (e.g., Kibana, Grafana) - Identify defects, document them clearly, and track them in defect management systems - Ensure timely responses to customers and adherence to SLAs - Triage support tickets and escalate to appropriate teams (Customer Success Engineering, Product, Engineering, etc.) - Analyze API failures and integration issues across connected enterprise systems - Perform configuration changes to optimize assistant behavior and fulfill customer requirements - Identify recurring issues and contribute to internal and customer facing knowledge bases - Reproduce, document, and communicate bugs, outages, and workflow failures effectively Qualifications Qualifications and technical skills that will lead to your success: - Bachelor's degree in Information Technology, Computer Science, or a related field - 8-12 years of experience in customer-facing technical support or similar roles - Experience working with ServiceNow platform and enterprise integrations - Strong understanding of REST APIs and debugging integration issues - Experience working with automated, bi-directional integrations between systems - Understanding of system design concepts to distinguish between configuration issues and product limitations - Strong troubleshooting and problem-solving skills - Ability to analyze logs and monitoring tools (e.g., Kibana, Grafana) - Strong written communication skills and ability to simplify complex technical concepts - Ability to debug issues across workflows, APIs, and system interactions - Experience reproducing, documenting, and communicating bugs effectively - Passion for technology with a strong desire to learn and grow Nice to Have: - Familiarity with AI/ML systems, especially RAG-based search or conversational AI - Understanding of agent-based or workflow automation systems - Familiarity with configuration file formats such as XML, JSON, and YAML - Experience with logging and observability tools such as Kibana and Grafana - Basic coding skills, preferably Python - Knowledge of distributed version control systems (Git is a plus) - Experience with enterprise IT platforms (Okta, Workday, Google Workspace, Microsoft Active Directory) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

As a Technical Support Specialist, you are the first line of defence in solving customer problems for Smartly.io’s product on emerging platforms (Tiktok, Pinterest, Snapchat, Youtube, Google). You'll become a part of an internal Support Operations team, working with some of the largest and most sophisticated online performance marketers globally. In addition, you’ll be a vital component in ensuring outstanding service to our customers. This role comes with great responsibility and requires a variety of skills: you’ll serve as a crucial link, translator and communicator between customers and our equally extraordinary product development team. Ideally, you love solving new problems and thrive in situations where there are several unknowns. Your heart beats for the customer and serving them with understanding and care. You will have the opportunity to work closely with the Engineering team that develops our web application, Customer teams that serve our clients, and directly with end customers through our 24/7 in-app support chat. Your major responsibility will be making sure that the problems you address will not resurface. As a result, you’ll make the customer’s life easier as well as improve our core product. None of your days will be quite alike – exciting times guaranteed! As a Technical Support Specialist, at Smartly, you will... - Make sure that Smartly.io is known for the best-in-class service globally. - Build technical expertise in non-Meta advertising products including Snapchat, Tiktok, Pinterest, and provide consultative guidance to businesses. - Engage with the technological challenges of the world’s largest online advertisers. - Help launch products including supporting Alpha and Beta programs. - Quickly resolve support and advertiser issues, including campaign performance and product bugs. - Perform tech-heavy investigations. - Analyze, reproduce, prioritize, and document platform bugs. - Improve documentation and help drive education about our platform. - Help cultivate the product feedback loop through your experiences in support. - Act with little direction and work quickly to identify and fix the root causes of problems. - Work with the nicest and brightest teammates in a flat organization We're definitely looking for you, if you have... - Willingness to work late EMEA hours and amenable to working weekend on-call shifts when needed - Confident & independent/self-driven - Passion for technology, very quick to learn new tools and able to independently learn and investigate complex customer queries - 2-3 years technical support experience in a customer facing role, preferably with SAAS technology. Experience in ad tech, online marketing industry highly desirable - A genuine curiosity about online marketing, willingness to push yourself to exceed your goals, and an ability to learn new things quickly. - Experience with JavaScript and SQL with experience conducting troubleshooting by looking at logs. - Knowledge of databases, HTTP fundamentals, REST APIs, and basic web-application architecture (MVC) highly desirable - Knowledge of modern web technologies highly desirable, like React or AngularJS (our tech stack includes Ruby on Rails, Scala, React+Redux+Flow, Angular, PHP, MongoDB, Cassandra and PostgreSQL) - Experience with Intercom or similar preferred - Fluent spoken and written English, and a strong communicator #LI-HYBRID About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

Role Description Alight is looking for an ETL/Informatica Application Support Engineer with strong analytical skills, excellent troubleshooting abilities, and a proactive approach. The ideal candidate will drive stability and continuous improvement in production environments, working independently in a fast-paced setting while delivering high-quality support within the Applications Support team. The IT Support Engineer is part of a team responsible for 24X7 customer support for Alight’s proprietary Leave of Absence Management software platforms, including: - Troubleshooting and resolving incoming issues upon first contact within the team whenever possible. - Documenting tickets with triage information before escalating to the next tier. - Providing ongoing support until issues are resolved. Responsibilities include: - Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations. - Analyse and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs. - Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures. - Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes. - Ensure stability of data ingestion pipelines spanning batch, near real-time, and real-time patterns. - Finetune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies. - Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance. - Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning. - Work closely with cross-functional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines. - Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency. - Ensure compliance with published support, development, coding, and testing standards, as well as change management practices. Qualifications - 3-5 years of experience in ETL application support, Informatica PowerCenter/Cloud, and SQL Server in production environments. - Practical experience with SQL Server, including schema understanding, stored procedure development, query tuning, and optimization. - Hands-on experience with job scheduling tools such as ControlM or AutoSys for monitoring and support automation. - Excellent communication skills and ability to work both independently and as part of a distributed global team. - Strong analytical thinkers with the ability to troubleshoot complex data and integration issues effectively. - Flexible, adaptable, and pragmatic, with the ability to remain focused on objectives while handling shifting priorities. Benefits - Programs and plans for a healthy mind, body, wallet, and life. - A variety of health coverage options. - Wellbeing and support programs. - Retirement plans. - Vacation and sick leave. - Maternity, paternity & adoption leave. - Continuing education and training. - A number of voluntary benefit options.