Title: Operating Systems Software Manager I Location: Wake County United States Job Description: Agency Dept of Health and Human Services Division SEC OFFICE - INFO TECH - NC FAST Job Classification Title Operating Systems Software Manager I (NS) Position Number 65013812 Grade DT11 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This role is a pivotal technical leadership position responsible for administrating enterprise-grade cloud infrastructure. The ideal candidate should possess the ability to self-manage effectively and take proactive initiatives in leading a team to support the development, operation, and maintenance of intricate information technology systems, infrastructures, and environments. This includes tasks related to cloud resource provisioning, optimization, privacy and security compliance, as well as site reliability engineering. The aim is to ensure security, reliability, and availability that meet the needs of both organizational staff and the citizens of North Carolina. The Work will be conducted in a hybrid data center environment but primarily in the cloud, which is mission-critical and must remain continuously available. The position provides essential leadership and hands-on guidance in managing the day-to-day operations of cloud-based systems and services to ensure the 24/7 availability, robust security, and optimal performance of complex cloud-based systems, data storage solutions, and network operations. Responsibilities include: - Infrastructure Management: Spearhead and manage the implementation and upgrade of cloud-based application infrastructure, platform and supporting software. It also includes overall responsibility for reviewing, planning, and deploying OS, database, and platform patches/updates. - Automation and Orchestration: Champion the effective and efficient automation and orchestration of cloud infrastructure and operations, leveraging various automation tools and technologies. - Monitoring and Logging: Ensure robust monitoring and logging solutions are in place to maintain real-time visibility into infrastructure and application health. - Leadership: Lead a team comprising DevOps engineering staff, Batch process development and execution team to guide them on day-to-day priorities based on agile engineering practices. - Emergency Response: Demonstrate flexibility and preparedness to respond to system emergency situations, including production issues and public health crises. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $91,600.00 - $160,299.00 Recruitment Range: $91,600.00 - $132,000.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: - Demonstrated hands-on experience with AWS services, including a deep understanding of services like EC2, S3, IAM, VPC, ALB, and RDS. - Documented knowledge of Terraform, Ansible, and Cloud Native automation tools. - Extensive hands-on experience in providing technical leadership for information systems, including managing platforms, infrastructure, and overseeing operations and optimization of large-scale IT application systems hosted on AWS Cloud. - Hands-on experience in scripting languages such as Python, Bash, or PowerShell for automation tasks and managing infrastructure at scale. - Familiarity with interpreting logs and metrics from various services like CloudWatch, CloudTrail, Dynatrace to identify issues and troubleshoot them. The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Funded In Part Through Federal Funds About the Office of the Secretary The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department's mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary's Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact. About the NC DHHS Information Technology Division In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services. Compensation and Benefits The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits. Supplemental Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. - Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. - Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. - Applications must be submitted by 11:59 PM the day before the closing date. - Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. - Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. - Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. - For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans' and National Guard Preference - Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. - Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. - Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and five years of progressive experience in systems software programming OR Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and six years of progressive experience in systems software programming OR An equivalent combination of education and experience EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Dreisa Yvonne Johnson Email: talentacquisition@dhhs.nc.gov

Title: Manager, Medical Management Location: Michigan, Flint United States Work Type: Hybrid Job ID: 26001600 Job Description: McLaren Health Plan (MHP) is a company with a culture of high performance and a mission to help people live healthier and more satisfying lives. We are looking for a Manager, Medical Management to join in leading the organization forward. MHP is a Managed Care Organization dedicated to meeting the health care needs of each member. MHP offers multiple product lines, including individual and family plans, and Medicaid and Medicare plans to Michigan residents for every stage of life. McLaren Health Plan is accredited by the National Committee for Quality Assurance (NCQA). MHP values the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plan can thrive. As an employee of MHP, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members. Position Summary: Responsible for all aspects of the Medical Management process from the determination of the appropriateness of care to ultimately improving health outcomes. Responsible for the education, monitoring and evaluation of the Medical Management staff for all product lines. Evaluates, designs, implements and adjusts workflows to ensure accuracy and department efficiencies. Manages Medical Management processes to be appropriate; compliant with NCQA standards and regulatory agencies and within budget. Develops and implements departmental policies and procedures as well as documentation of the case management and utilization management processes. Responsible for the ongoing assessment and delivery of Health Services aspects of the Quality Improvement Performance Plan (QPIP) to facilitate that quality standards are met, with a focus on all assigned NCQA standards. Intervenes with providers when utilization patterns deviate from acceptable utilization standards. Combines utilization information with quality goals and acts accordingly to ensure high-quality, cost-effective care is being delivered. Works collegially with Medical Leadership to identify opportunities for improved quality and cost-effectiveness. This is a hybrid position with requirements to come onsite as scheduled, Flint, MI. This position must have experience in case management. Qualifications: Required: - Bachelor's Degree in Nursing, health care or business. - Three (3) years clinical experience. - Valid License in state doing business in. - Five (5) years' experience in the progressively more complex Medical Management arena in Managed Care, such as case management, utilization management and/or quality improvement (i.e. HEDIS, NCQA) with at least two (2) years in a supervisory role for professional clinical staff leading or assisting in all phases of effective supervision (i.e. Recruitment, performance management, training). - May require weekend supervision for staff. Preferred: - Seven (7) years' experience and knowledge of Managed Care functions (i.e., medical delivery, regulatory compliance, HEDIS, NCQA) - Three (3) years' experience in ambulatory medical management. Additional Information - Schedule: Full-time - Requisition ID: 26001600 - Daily Work Times: 8:30 am - 5:00 pm - Hours Per Pay Period: 80 - On Call: No - Weekends: No

• Coordinate in-field activity to achieve results and agreed-upon targets • Maximize market, segment, and team dynamics to drive both top- and bottom-line results • Ensure smooth, collaborative efforts in both day to day and long term business execution • Set tone and pace for business process and organization • Understand and present a market and franchise/business point of view when leading teams and championing in-field meeting by developing a mastery of product and disease state information, as well as pertinent Market dynamics, including Managed Care landscape • Coach, mentor, educate and develop direct and indirect team members to enhance individual skills and elevate overall team performance • Hold direct reports accountable to behaviors and expectations • Provide direction and insights to key internal partners in business planning process • Consistently exemplify the AbbVie Ways of Working • Coordinate commercial activity within in-field teams to ensure targets are reached for increasing sales within an assigned geography • Create, implement, and communicate District Sales Plan and monitor progress

Title: State Administrative Manager 15 Location: Dimondale United States Job Description: The City Income Tax Bureau (CITB) within the Michigan Department of Treasury is looking for a dynamic, data-driven leader to oversee one of our most critical operations - Customer Contact and City Tax Processing. This isn't just a management role - it's an opportunity to run a business within the business. What You'll Lead You will oversee the day-to-day operations that directly impact taxpayer experience, operational performance, and city revenue, including: - A high-volume customer contact center supporting taxpayers across Michigan cities - End-to-end processing of city income tax returns, refunds, and adjustments - A metrics-driven production environment, balancing speed, accuracy, and compliance - A team of 30+ dedicated staff, including supervisors, analysts, and technicians What Makes This Role Unique This role sits at the intersection of: - Customer experience ? ensuring taxpayers receive accurate, timely support - Operational excellence ? managing production, inventory, and service levels - Revenue impact ? supporting the processing and flow of tens of millions in city tax revenue You'll partner closely with Compliance, Collections, Accounting, IT, and leadership teams to drive strategy, improve processes, and strengthen outcomes for Michigan cities. What You'll Be Responsible For - Leading daily operations to meet key performance metrics such as: - Service levels (ASA, response times) - Processing timeliness and accuracy - Inventory and backlog management - Driving continuous improvement through data, reporting, and process optimization - Coaching and developing leaders and staff to build a high-performing, engaged team - Aligning operations with broader strategic goals and system modernization efforts (MiMITS) - Ensuring compliance with tax laws while delivering a strong taxpayer experience Our Culture At CITB, we are: - Metrics-driven - We use data to guide decisions and measure success - Collaborative - We partner across teams to solve problems and improve outcomes - Service-focused - We take pride in supporting taxpayers and strengthening cities - Growth-oriented - We invest in our people and encourage innovation Our mission is simple: Fair, efficient, and innovative tax administration that strengthens Michigan cities. Who We're Looking For We're looking for a leader who: - Thrives in a fast-paced, high-volume environment - Is comfortable making decisions using data and performance metrics - Can balance customer service, compliance, and operational demands - Brings a positive, solutions-oriented mindset - Has a passion for developing teams and driving results - Isn't afraid to get into the details when needed-whether to learn the work, support the team, or solve complex problems Why Join Us - Meaningful work that directly impacts local communities across Michigan - A leadership role with real operational and strategic influence - A team that values collaboration, innovation, and accountability - A workplace that supports work/life balance while delivering results If you're ready to lead, innovate, and make an impact - we encourage you to apply. Position Description Treasury Careers (michigan.gov) - Learn more about why Treasury is a Great Place to Work! Education Possession of a bachelor's degree in any major. Experience Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level. Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree.Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements. Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application. (Failure to do so may result in your application being screened out.) Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (CHEA). A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Review more information regarding official transcripts. Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA. Go to evaluators for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process. Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed. Hybrid Remote Work. This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.